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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

KenB gave this product an overall rating of 5 / 5

Good straight forward service

House and contents insurance. The information given was easy to understand and the transaction was easy to process.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KenB

Fedupwithsurveys gave this product an overall rating of 1 / 5

Why do you keep pestering

I have already completed a review and now you want another one. Why? Imagine the money you would save not pestering people with multiples of reviews . why not save the money to reduce premiums . that would be more acceptable to your clients

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
1 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thanks for taking the time to leave a review. I shall certainly pass your feedback on as we always want to know of all the ways we can improve. Thanks,

Rich, Aviva Social Media Team

Fedupwithsurveys

Pjb07 gave this product an overall rating of 3 / 5

Returned but why lost?

I have come back to Aviva after a couple of years away, why? As appears to be with all insurance companies they see no value in keeping existing customers by reducing premiums, all reductions are kept aside for “new” customers. I didn’t have any claims, didn’t need or want to move but my premiums went up significantly so I found a better deal, same cover at less cost, elsewhere. When that company pulled the same “auto renew and they won’t bother to look around for a better deal” I did look around and was not surprised Aviva gave me a better deal, I can only assume as a “new customer”. I can only assume there must be a multitude of very rich, stupid or just lazy people out there?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Pjb07

Lucie gave this product an overall rating of 5 / 5

Prompt and very helpful

I needed documents quickly which didn’t come up on my Aviva account. The gentleman on the help desk couldn’t have been more helpful or efficient to make sure I had everything I needed. Excellent customer service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Lucie

Bill gave this product an overall rating of 5 / 5

House Insurance

Your price was competitive and your products are good.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bill

Colette54 gave this product an overall rating of 4 / 5

Easy and clear to use

I bought Aviva home insurance, taking advantage of the discount offered because I have my car insured with them too. The online form was easy to fill in and the quote was competitive - certainly much better than the renewal quote from my previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Colette54

Linedancer111 gave this product an overall rating of 5 / 5

Competitive price

I did the usual comparison checks, then received an email from AVIVA suggesting I check with them as I am a customer! The price was not the best but others I’ve not heard of ! This was the best with household names !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Linedancer111

ellenbee gave this product an overall rating of 5 / 5

Home Insurance

Who really knows what it would cost to rebuild their home? Aviva gives unlimited cover for that. Who really knows the cost of replacing all their contents? Aviva gives unlimited cover for that. I compared prices and cover using several price comparison websites. I found that for combined building and contents cover, Aviva gave me the best value for money and the best coverage. The people I spoke to on the phone before taking out cover were knowledgeable and helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

ellenbee

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