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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1156 customer reviews

Rating breakdown

1156 reviews

  • 5 stars awarded by 519 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1156 customer reviews

WillSc gave this product an overall rating of 4 / 5

Website is not as simple to navigate as it should be

Whilst it is great to have all my information for various policies in one place the website (particularly for the pension details) is not easy to navigate at all. Options are not clearly laid out and even though I visit the site regularly it often takes me a while to find what I am looking for.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

WillSc

Anne gave this product an overall rating of 5 / 5

Very helpful, great customer service.

Property insurance together with contents, good cover at a reasonable price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Anne

Easton gave this product an overall rating of 4 / 5

Easy to buy

Home and Contents Insurance was easy to buy and competitively priced. The app was an added bonus. Of course, you don’t know how good the company is until you have to make a claim- then it’s too late!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Easton

Bgibbins7 gave this product an overall rating of 5 / 5

Easy to use and comparative

I bought home insurance for my flat after having car insurance for a year and thought that it was good value and worth it for peace of mind and ease. I found the quote reasonable and affordable and went ahead with it. It didn’t take very long and I was instantly covered. Very happy with the service and the website

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bgibbins7

AdamQ gave this product an overall rating of 4 / 5

Good Cover

I recently replaced my house and contents insurance and even with specified items I managed to save over half off my old home insurance. It was easy to get exactly what I needed and the cover I required. The experience was quick and less hassle than I anticipated.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AdamQ

Mikey gave this product an overall rating of 5 / 5

First class service

Made changes to policy was handled with speed & efficiency. Would recommend to friends and family

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mikey

Murph gave this product an overall rating of 3 / 5

Great value

Rarely as a renewal customer discount applied meant I actually paid less - great value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Thank you for your positive review, and we're glad we could give a pleasant surprise for you. I noticed your customer service rating was 1 out of 5 unlike the other categories, so if you have any concerns relating to that or if the figure's incorrect, please don't hesitate to go in and edit your review.

Yannis, Aviva Web Team

Murph

Pedro211 gave this product an overall rating of 5 / 5

Great insurance

I brought house insurance as my quote from previous insurer was £40 more and as I already had a vehicle policy with Aviva that gave me an extra 10% off what’s more I got accidental damage cover on contents that my other policy didn’t cover,all in all a great policy very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pedro211

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