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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Ishman gave this product an overall rating of 5 / 5

Home insurance

Recently bought home insurance policy with benefits at a good price A lot cheaper then Renewal Thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Ishman

Nicole gave this product an overall rating of 5 / 5

Positive customer service

I bought Home and Content insurance with Aviva. I had a few conversations beforehand with them and they were lovely and very informative. I was most happy they quickly understood my (difficult) questions which they answered honestly and in a friendly manner. I now have even more confidence in Aviva's services.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nicole

Billy gave this product an overall rating of 5 / 5

Recommend any time

Home Insurance plus car Insurance Highly satisfied with Aviva Insurance company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5

Billy

Jimbo gave this product an overall rating of 5 / 5

Great customer service and fast response

Called up on a Sunday, went straight through to actual person who helped me very quickly with my query. No waiting for answer, no complicated automated answering system and spoke to someone out of hours of most other companies

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jimbo

james gave this product an overall rating of 5 / 5

Helpful Service

Customer Service is helpful in making changes to insurance policies easily.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

james

JellyBelly gave this product an overall rating of 5 / 5

Good Response Times and Service

I recently moved house and tried to transfer my existing home and contents cover with my insurer. I had to wait over 60 mins before I had to hang up. I called again later and was told wait times were in excess of 88 mins. This apparently could not be done online. As I needed cover immediately I chose Aviva and bought cover on line. When I realised I made a mistake I telephoned in was answered in just over 5 minutes. The rep was very polite and was able to sort out my cover for me without any issues. What a pleasant change from my previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JellyBelly

Arkwrite gave this product an overall rating of 4 / 5

Pretty easy

The best thing about the Aviva quoting processionals is that was quick and easy. Almost frighteningly so. Normally getting a quote can be tortuous - have you got a 5 lever BS flush on the loo? What is the rebuild value of you house? How much cover do want for this and that? You can be filling forms in for ever. It seemed that all you had to do with this is put your name address and roughly what cover you were after, and it gave you a number. I had to check it twice to make sure I wasn't missing something. So well done for not being anally complicated about it. Why isn't everything this simple?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Arkwrite

Giansee gave this product an overall rating of 5 / 5

Great customer service

Had previous experience before with Aviva and always found all people concerned polite, clear and professional.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Giansee

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