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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

Giansee gave this product an overall rating of 5 / 5

Great customer service

Had previous experience before with Aviva and always found all people concerned polite, clear and professional.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Giansee

F1Dee gave this product an overall rating of 5 / 5

No hassle

Just bought my buildings & contents insurance through Aviva. Comparable cover to my previous provider for half the cost. The advisor guided me through each stage as we have specific high value items which required covering. You only pay for what you need.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

F1Dee

Martyn gave this product an overall rating of 5 / 5

Insurance tailored for your needs.

I am sure that most insurers are on average okay but the non average customer can find getting the right cover really difficult. In my experience, Aviva have created a really flexible package that I was able to adapt to all my requirements. I needed a little help and the agent I spoke to was excellent. Making useful suggestions and get authorisation where clarity was needed. So often companies make unrealistic offers that only provide the most basic and limited cover. Aviva did not pressure me to take unnecessary cover and the cover came at a very competitive premium with a discount for also having car insurance. I would recommend anyone to get a quote from Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Martyn

Vince gave this product an overall rating of 5 / 5

Good customer service

Bought home insurance. It was very easy to understand. Value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Vince

Plotter gave this product an overall rating of 5 / 5

Quick online quote

I purchased Aviva home insurance online. The form was straightforward and quick to complete. I could choose any extra cover to suit my needs. I felt the price was very good so I purchased a policy straight away. I used the online chat to alter a small detail and the service was very quick and efficient.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Plotter

Andy gave this product an overall rating of 4 / 5

Easy & quick

I spent 35mins on the phone to another provider who asked impossible questions. Went on Aviva website and it took less than 10mins!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andy

Andrew gave this product an overall rating of 5 / 5

Good deal

Price and cover were better and cheaper than rivals

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andrew

Coco gave this product an overall rating of 4 / 5

HOME INSURANCE

I recently purchased home insurance online but had a few problems processing my request. Firstly there was an issue with my email address as I already had my elderly father's policy on that email. Nevertheless it stopped me from completing my purchase so I had to call customer service team. The advisor was able to help me out, and in doing so I enquired if it was possible to add another property as second home to be insured as well at the same time. The advisor told me to do so online. I struggled to add another property even though this was never an issue with my previous insurance company with whom I had held three policies fir a number of years without a single claim. The policy with Aviva was not even any cheaper than my previous insurance company. I thought if I insured another property I would have at least received some sort of discount but not. Very disappointed

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Coco

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