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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1041 customer reviews

Rating breakdown

1041 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1041 customer reviews

AMCH gave this product an overall rating of 5 / 5

GREAT CUSTOMER SERVICE,EASY SET UP

I have my vehicles insured with Aviva and have found them fantastic and the process is easy and simple. So decided to get my property insured with them as well, even though their price was slightly higher than other companies, I decided to go with them, as the process is simple and straight forward and no long monotonous questions to answer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AMCH

Fred gave this product an overall rating of 3 / 5

Home and Car Insurance

Switched to Aviva home insurance this year a month before car insurance renewal was due. When car renewal came through it had increased by over 20 percent. When the increase was challenged the adviser could not give me a specific reason for the increase. Sounds like they hook you for one product then bump the price up for the other!

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Hi Fred, our premiums are influenced but over 140 rating factors that often work in combination. In effect - in addition to the fact that our factors are normally business-sensitive, this means we aren't able to provide specific pricing information. We generally price our products on an individual basis and I can confirm the fact you had a second product only meant that you would see a discount on both, it is a shame that rating factors caused a price increase this time around. I hope we have remained competitive for you and that you choose to renew with us.

Yannis, Aviva Web Team

Fred

FIXITFIL gave this product an overall rating of 5 / 5

Great Price and Website

Home Insurance Good Price and Easy to Fill Out The Forms

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

FIXITFIL

Nicky gave this product an overall rating of 5 / 5

Customer

I bought two home insurances. One for contents and one for building

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nicky

Samt gave this product an overall rating of 4 / 5

Good

Easy to navigate and choose what you want. Good service

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Samt

Mike gave this product an overall rating of 5 / 5

Good site and pleasant, helpful staff

Having a competitive online quote for Aviva Plus House Insurance was so easy and queries dealt with so well over the phone I decided to change my insurance to Aviva Plus.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Mike

LotteAC gave this product an overall rating of 4 / 5

Good Price for Insurance

I was due to renew my existing Buildings and Contents Home Insurance. It had gone up to a ridiculous amount. Aviva was recommended to me by my daughter. The quote was very competitive with good levels of cover and on line purchase was easy. I opted for paper copy of policy which was sent out promptly.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LotteAC

gigi gave this product an overall rating of 4 / 5

Easy to arrange contents insurance on line

but I don't see the need to write an essay - really annoying.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

gigi

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