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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

AdamQ gave this product an overall rating of 4 / 5

Good Cover

I recently replaced my house and contents insurance and even with specified items I managed to save over half off my old home insurance. It was easy to get exactly what I needed and the cover I required. The experience was quick and less hassle than I anticipated.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AdamQ

Mikey gave this product an overall rating of 5 / 5

First class service

Made changes to policy was handled with speed & efficiency. Would recommend to friends and family

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mikey

Murph gave this product an overall rating of 3 / 5

Great value

Rarely as a renewal customer discount applied meant I actually paid less - great value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Thank you for your positive review, and we're glad we could give a pleasant surprise for you. I noticed your customer service rating was 1 out of 5 unlike the other categories, so if you have any concerns relating to that or if the figure's incorrect, please don't hesitate to go in and edit your review.

Yannis, Aviva Web Team

Murph

Pedro211 gave this product an overall rating of 5 / 5

Great insurance

I brought house insurance as my quote from previous insurer was £40 more and as I already had a vehicle policy with Aviva that gave me an extra 10% off what’s more I got accidental damage cover on contents that my other policy didn’t cover,all in all a great policy very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pedro211

Anon gave this product an overall rating of 1 / 5

Double the price for loyal and existing customer

Have existing home and contents policy at X per month Moving house and same style property cover quoted at double the price How's that rewarding repeat custom?

By:
Gender:
Male

Hello, I can see that we're still in correspondence with you via email with regards to changing the property listed on your insurance renewal. Premiums will vary from property to property based on a variety of rating factors. If you'd like to find out more in relation to this feel free to take a look here - https://www.aviva.co.uk/insurance/home-products/home-insurance/your-home-price-explained/ If you've not done so yet could you please respond to our latest email so that we can continue to assist you further. Thanks very much

Jen, Social Media Response Team

Anon

Johnboy1949 gave this product an overall rating of 4 / 5

Simple Process and Competitive Price

The Aviva insurance process was straightforward to go through and the cost was competitive for the cover we wanted .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Johnboy1949

Beeg gave this product an overall rating of 5 / 5

Amazing customer service

Purchased the home contents and building insurance. I encounted issues to obtain home contents insurance due to a recent burglary. After spending days searching and becoming fustrated by the number of rejections a family member recommended Aviva as they were impressed with the level of service and support they received due to a similar experience. The person I spoke with was fantastic and reassuring. She made a difficult experience bearable. After 42 years of always having insurance in the hope that it will never be needed and making one claim which was dreadful, I've finally learnt the most important lesson which is to choose a company who value and support their customers. I highly recommend Aviva.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thank you very much for your positive review, and it's unfortunate to hear of the burglary you experienced - which will be covered for by us in future. I have passed on your very kind words on to the person that helped arrange your new insurance with us.

Yannis, Aviva Web Team

Beeg

Willie gave this product an overall rating of 5 / 5

Easy telephone arrangements and a better price

Rearranged from another provider, house insurance with Aviva being easy to work with and as I have car insurance. Also with them. The price for my house insurance was lower than with alternative providers

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Willie

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