Overall rating
This product has been awarded an overall rating of from 1163 customer reviews
Rating breakdown
1163 reviews
- 5 stars awarded by 526 reviewers
- 4 stars awarded by 131 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Anon gave this product an overall rating of
Double the price for loyal and existing customer
17/08/2020
Have existing home and contents policy at X per month Moving house and same style property cover quoted at double the price How's that rewarding repeat custom?
- By:
- Anon
- Gender:
- Male
Hello, I can see that we're still in correspondence with you via email with regards to changing the property listed on your insurance renewal. Premiums will vary from property to property based on a variety of rating factors. If you'd like to find out more in relation to this feel free to take a look here - https://www.aviva.co.uk/insurance/home-products/home-insurance/your-home-price-explained/ If you've not done so yet could you please respond to our latest email so that we can continue to assist you further. Thanks very much
Jen, Social Media Response Team
Anon
Johnboy1949 gave this product an overall rating of
Simple Process and Competitive Price
17/08/2020
The Aviva insurance process was straightforward to go through and the cost was competitive for the cover we wanted .
I would recommend Aviva to a friend
- By:
- Johnboy1949
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Johnboy1949
Beeg gave this product an overall rating of
Amazing customer service
16/08/2020
Purchased the home contents and building insurance. I encounted issues to obtain home contents insurance due to a recent burglary. After spending days searching and becoming fustrated by the number of rejections a family member recommended Aviva as they were impressed with the level of service and support they received due to a similar experience. The person I spoke with was fantastic and reassuring. She made a difficult experience bearable. After 42 years of always having insurance in the hope that it will never be needed and making one claim which was dreadful, I've finally learnt the most important lesson which is to choose a company who value and support their customers. I highly recommend Aviva.
I would recommend Aviva to a friend
- By:
- Beeg
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Thank you very much for your positive review, and it's unfortunate to hear of the burglary you experienced - which will be covered for by us in future. I have passed on your very kind words on to the person that helped arrange your new insurance with us.
Yannis, Aviva Web Team
Beeg
Willie gave this product an overall rating of
Easy telephone arrangements and a better price
16/08/2020
Rearranged from another provider, house insurance with Aviva being easy to work with and as I have car insurance. Also with them. The price for my house insurance was lower than with alternative providers
I would recommend Aviva to a friend
- By:
- Willie
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Willie
Smiley gave this product an overall rating of
Great
15/08/2020
I purchased home contents insurance online which was very easy and straightforward.
I would recommend Aviva to a friend
- By:
- Smiley
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Ease of purchase
- 5 / 5
Smiley
BrianW gave this product an overall rating of
Great policies good prices helpful staff
15/08/2020
Needed to take out three policies for home, buildings and indemnity cover. Although it was a bit complicated, the staff dealt with all the issues quickly and got the arrangements processed without fuss or bother.
I would recommend Aviva to a friend
- By:
- BrianW
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
BrianW
Wonder gave this product an overall rating of
Car & home insurance
12/08/2020
Purchased again tour 2 car policy’s + added our home insurance this year. Still easy yo speak to a human, even in these Covid 19 times. Helpful staff, very easy to sort out.
I would recommend Aviva to a friend
- By:
- Wonder
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Wonder
PMV63 gave this product an overall rating of
Excellent service
12/08/2020
Home and content insurance - very helpful and knowledgeable staff who gave me the time and explanations needed for me to decide on the correct cover. Very competitive price when compared with alternative policy provider for comparative cover.
I would recommend Aviva to a friend
- By:
- PMV63
- Gender:
- Female
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
PMV63