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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

AndyJ gave this product an overall rating of 5 / 5

Easy no hassle and cheap quotes

I have started to use Aviva more and more, the prices if you go direct are really good value, no need to use a price comparisson site. Even the renewals are very very copetative. I even did a policy change on the phone when I moved and again it matched the price comparrison sites. They even waived the admin fees that most companies charge. Very impressed , good customer service so what more can I say.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AndyJ

Pete gave this product an overall rating of 5 / 5

Simple online process

Easy to use online process, competitive priced product

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pete

jcba gave this product an overall rating of 5 / 5

buildings insurance

i needed building insurance i telephoned and they were very helpful in what i needed very polite

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jcba

TomB gave this product an overall rating of 4 / 5

Excellent Value

Quick quote, easy to understand language, good price and good cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

TomB

Bods gave this product an overall rating of 4 / 5

I was treated fairly

I was treated fairly and an acceptable outcome proved possible. Their manner was professional and courteous

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Bods

Excellentcustomerservice gave this product an overall rating of 5 / 5

As above

Very reasonable quote and good discount as have two other policies with Aviva I

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Excellentcustomerservice

Melissa gave this product an overall rating of 5 / 5

Quick and Easy

The online forms were really easy to fill out and I could save the original quote and go look at other websites then go back to my saved Avia quote . The App is simple to use and I can look at my policy details any time rather than needing to get home to my computer or paperwork.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Melissa

jc1212 gave this product an overall rating of 1 / 5

disappointing

could nt renew online as site does not cater for those who own a property and let their close relation,eg mother, live there rent free. it classifies me as a landlord and i found out by accident that the person who set this up last and previous years had the property and contents listed in my mother s name and therefore invalid!!!!!!!! not happy with Aviva but for domestic reasons i had no choice but to renew with Aviva on this occasion at the extra cost, will be looking elsewhere next year,theAvivastaffdontseemtobeanyhelpwiththis, take it or leave it attitude.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Hi there. I'm sorry to see the issues you've had there. If you haven't already raised this with us directly. Please email us at social@aviva.com with your policy number and details and we can look into this for you. Thanks

Natalie, Social Media Team

jc1212

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