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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

BobJ gave this product an overall rating of 4 / 5

Easy to buy

building & contents insurance, Good cover & a fair price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BobJ

DONTHAVEONE gave this product an overall rating of 4 / 5

The Prices At The Moment Seem Fair & Not Over The Top Compared To Other Companys

I Have My Motor & Three Houses With Aviva When Somebody Ran Into Me From a Side Road Aviva Sorted Every Thing Out For Me & Took Any Worries From Me & I Was Up & Running Again Right Away. The Prices At The Moment Seem Fair & Not Over The Top Compared To Other Companys. Mr. Baber.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

DONTHAVEONE

Eddy gave this product an overall rating of 5 / 5

So easy to get house insurance

A new way to get house insurance based on the number of bedrooms.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Eddy

Tommy gave this product an overall rating of 5 / 5

Home and contents insurance

Very easy process to gain my cover for house and contents without having to hunt through documents like I had to do before. Got my cover at what I think is a reasonable price.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tommy

Stan gave this product an overall rating of 5 / 5

Excellent Service

Everything I asked was clearly explained and sorted very quickly.The service was excellent throughout and all problems fixed.The people I spoke to were brilliant.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stan

JoyH gave this product an overall rating of 5 / 5

Easy-peasy home insurance process

Renewed my home insurance via recommendation by a friend who holds his investments with them. Very pleased with the process and very competitive price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

JoyH

EARLYBIRD gave this product an overall rating of 5 / 5

EXCELLENT AND PROFESSIONAL SERVICE

BOUGHT HOUSEHOLD AND CONTENTS INSURANCE. FELT IT IS GOOD VALUE FOR MONEY AND COVERS ALL ASPECTS OF INSURANCE COVER THAT I REQUIRE.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

EARLYBIRD

bordercover gave this product an overall rating of 5 / 5

Good value for money and convenient to arrange

Bought two home and contents policies so the process wasn't straightforward and I had to talk to the help-desk on two occasions. On both occasions the staff were knowledgeable and helpful so the policies were arranged without any hassle. The cover includes some of the features present on dearer policies with competitors. I've yet to examine the fine detail but at present consider the cover provided to be exceptional value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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