Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1048 customer reviews

Rating breakdown

1048 reviews

  • 5 stars awarded by 415 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1048 customer reviews

Jean gave this product an overall rating of 5 / 5

Your Assistant was very professional and efficient when handling my call.

I was pleased to be able to get good comprehensive insurance for my listed building at a competitive price. The telephone assistant covered my call professionally and with efficiency. Likewise the company sent out official confirmation of my order with full details and in good time.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Jean

Lulu gave this product an overall rating of 4 / 5

Great customer service

Home insurance. Options fully explained, detailed comparison. Adviser extremely knowledgeable, patient and understanding. Having already looked at other companies this proved the best option.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Lulu

Mike gave this product an overall rating of 5 / 5

Good, pleasant service

Buying house insurance from Aviva rather than a competitor. Easy to complete application for quote online and pleasant helpful contact by phone to complete purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

Jennieflo gave this product an overall rating of 5 / 5

Very straightforward

Buildings and contents insurance. Easy to purchase.

I would recommend Aviva to a friend

By:

Jennieflo

Mctd gave this product an overall rating of 5 / 5

excellent response & service

Recently had to claim for water damage. I asked for one of their approved builder. The whole process was positive from start to finish. Aviva approved the very thing the builder recommended; also reimbursement for my out of pocket expense was paid quickly. Very pleased with both Aviva & the approved builders.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Mctd

cornishman gave this product an overall rating of 5 / 5

easy to apply

I purchased house and contents insurance. It was easy to apply and complete on line with a competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

cornishman

Lorry gave this product an overall rating of 5 / 5

Great customer service, very helpful and very efficient.

I have got both my Car Insurance and my Home and Contents Insurance from Aviva and I got a discount because of that on my Home and Contents Insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lorry

Jimbo gave this product an overall rating of 5 / 5

Good web site

Easy to take out home insurance via their web page and very competitive prices. Questions answered efficiently

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Jimbo

Back to top