Overall rating
This product has been awarded an overall rating of from 1048 customer reviews
Rating breakdown
1048 reviews
- 5 stars awarded by 415 reviewers
- 4 stars awarded by 107 reviewers
- 3 stars awarded by 22 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Jean gave this product an overall rating of
Your Assistant was very professional and efficient when handling my call.
01/03/2020
I was pleased to be able to get good comprehensive insurance for my listed building at a competitive price. The telephone assistant covered my call professionally and with efficiency. Likewise the company sent out official confirmation of my order with full details and in good time.
I would recommend Aviva to a friend
- By:
- Jean
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
Jean
Lulu gave this product an overall rating of
Great customer service
28/02/2020
Home insurance. Options fully explained, detailed comparison. Adviser extremely knowledgeable, patient and understanding. Having already looked at other companies this proved the best option.
I would recommend Aviva to a friend
- By:
- Lulu
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Lulu
Mike gave this product an overall rating of
Good, pleasant service
26/02/2020
Buying house insurance from Aviva rather than a competitor. Easy to complete application for quote online and pleasant helpful contact by phone to complete purchase.
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mike
Jennieflo gave this product an overall rating of
Very straightforward
25/02/2020
Buildings and contents insurance. Easy to purchase.
I would recommend Aviva to a friend
- By:
- Jennieflo
Jennieflo
Mctd gave this product an overall rating of
excellent response & service
25/02/2020
Recently had to claim for water damage. I asked for one of their approved builder. The whole process was positive from start to finish. Aviva approved the very thing the builder recommended; also reimbursement for my out of pocket expense was paid quickly. Very pleased with both Aviva & the approved builders.
I would recommend Aviva to a friend
- By:
- Mctd
- Gender:
- Female
- Age:
- 55 to 64
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Mctd
cornishman gave this product an overall rating of
easy to apply
25/02/2020
I purchased house and contents insurance. It was easy to apply and complete on line with a competitive price.
I would recommend Aviva to a friend
- By:
- cornishman
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
cornishman
Lorry gave this product an overall rating of
Great customer service, very helpful and very efficient.
25/02/2020
I have got both my Car Insurance and my Home and Contents Insurance from Aviva and I got a discount because of that on my Home and Contents Insurance.
I would recommend Aviva to a friend
- By:
- Lorry
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lorry
Jimbo gave this product an overall rating of
Good web site
25/02/2020
Easy to take out home insurance via their web page and very competitive prices. Questions answered efficiently
I would recommend Aviva to a friend
- By:
- Jimbo
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Jimbo