Overall rating
This product has been awarded an overall rating of from 1207 customer reviews
Rating breakdown
1207 reviews
- 5 stars awarded by 566 reviewers
- 4 stars awarded by 142 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 26 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Harj gave this product an overall rating of
Great service
29/07/2021
Home insurance great customer service best price better policy and quick and easy access to the policy no lengthy questions very pleased
I would recommend Aviva to a friend
- By:
- Harj
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Harj
JayB gave this product an overall rating of
Policy set up
28/07/2021
Easy to set up policy and the call centre answered the call quickly and answered questions precisely.
I would recommend Aviva to a friend
- By:
- JayB
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
JayB
Albie gave this product an overall rating of
Excellent customer service
28/07/2021
I bought my home insurance with Aviva via telephone a couple of weeks ago. Their quote was one of the cheaper quotes I obtained, and the customer service representative was very professional, courteous and explained very well the questions I had.
I would recommend Aviva to a friend
- By:
- Albie
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Albie
rwilkes gave this product an overall rating of
Great Service
27/07/2021
Setting up and changing from our previous insurer was just so easy, all of our questions were answered quickly and sympathetically and our cover was as we had requested. Excellent customer service and an easy to follow web site.
I would recommend Aviva to a friend
- By:
- rwilkes
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
rwilkes
trustfate gave this product an overall rating of
Comfortable
24/07/2021
Bought buildings and contents insurance from Sandra of Glasgow. What a patient helpful chatty friendly lady. Felt I had a new friend at end of sale. She went through everything with calm unlimited knowledge. Was confident that best product was taken and all contents covered x
I would recommend Aviva to a friend
- By:
- trustfate
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
trustfate
Chris gave this product an overall rating of
Good customer service
23/07/2021
Made errors online when renewing my house insurance so sent them an email which was answered and problem resolved within 24 hours. No hassle.
I would recommend Aviva to a friend
- By:
- Chris
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Chris
marburynumis gave this product an overall rating of
Excellent home insurance
22/07/2021
Aviva was recommended to me by a professional association I belong to and they did not disappoint. Getting home insurance and high value collectibles is difficult enough and impossible at an economic premium but AVIVA did it quickly and smoothly.
I would recommend Aviva to a friend
- By:
- marburynumis
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
marburynumis
jrmx gave this product an overall rating of
Good Product
21/07/2021
Basic house insurance. Good website, features and price
I would recommend Aviva to a friend
- By:
- jrmx
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
jrmx