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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

Harj gave this product an overall rating of 5 / 5

Great service

Home insurance great customer service best price better policy and quick and easy access to the policy no lengthy questions very pleased

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Harj

JayB gave this product an overall rating of 4 / 5

Policy set up

Easy to set up policy and the call centre answered the call quickly and answered questions precisely.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

JayB

Albie gave this product an overall rating of 5 / 5

Excellent customer service

I bought my home insurance with Aviva via telephone a couple of weeks ago. Their quote was one of the cheaper quotes I obtained, and the customer service representative was very professional, courteous and explained very well the questions I had.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Albie

rwilkes gave this product an overall rating of 4 / 5

Great Service

Setting up and changing from our previous insurer was just so easy, all of our questions were answered quickly and sympathetically and our cover was as we had requested. Excellent customer service and an easy to follow web site.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

rwilkes

trustfate gave this product an overall rating of 5 / 5

Comfortable

Bought buildings and contents insurance from Sandra of Glasgow. What a patient helpful chatty friendly lady. Felt I had a new friend at end of sale. She went through everything with calm unlimited knowledge. Was confident that best product was taken and all contents covered x

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

trustfate

Chris gave this product an overall rating of 4 / 5

Good customer service

Made errors online when renewing my house insurance so sent them an email which was answered and problem resolved within 24 hours. No hassle.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Chris

marburynumis gave this product an overall rating of 5 / 5

Excellent home insurance

Aviva was recommended to me by a professional association I belong to and they did not disappoint. Getting home insurance and high value collectibles is difficult enough and impossible at an economic premium but AVIVA did it quickly and smoothly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

marburynumis

jrmx gave this product an overall rating of 5 / 5

Good Product

Basic house insurance. Good website, features and price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

jrmx

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