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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

Marielle gave this product an overall rating of 5 / 5

Great and fast customer service

House Insurance, excellent price -- Very good on line services.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marielle

WindermereGolfer gave this product an overall rating of 5 / 5

Easy Online Quote & Purchase

Used the 10 percent discount offer for house & contents following buying my car insurance from Aviva, great quote and easy process, would highly recommend

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

WindermereGolfer

Grace gave this product an overall rating of 5 / 5

Great deal

Home insurance Aviva reserves the best deals for new customers. So it can pay to haggle with Aviva when the time comes to renew my policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grace

Dyse8899 gave this product an overall rating of 5 / 5

Good value product

House , buildings and contents insurance. Good value, easy to buy online.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dyse8899

Milo gave this product an overall rating of 4 / 5

Service good, prices fair but not the best. App very good and easy to view

Car insurance House - buildings & contents Pension funds x 2

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Milo

Dotty gave this product an overall rating of 5 / 5

Easy, reduced my costs

I had a little difficulty completing on line and phoned Aviva. The agent was extremely helpful and I got more cover for 2/3 of the cost of my current insurer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dotty

Widow gave this product an overall rating of 5 / 5

Flexibility

So far, I've called the customer service several times, and ALL the people I've spoken to were EXTREMELY helpful and friendly!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Widow

Rudy gave this product an overall rating of 5 / 5

Really pleased with price.

Was shopping around for Home & contents insurance after my previous company got far too high. Aviva gave me what I thought was reasonable for what I needed. Great service on the phone & very polite. Answered all my questions in plain understandable English.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rudy

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