Overall rating
This product has been awarded an overall rating of from 1163 customer reviews
Rating breakdown
1163 reviews
- 5 stars awarded by 526 reviewers
- 4 stars awarded by 131 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Marielle gave this product an overall rating of
Great and fast customer service
02/06/2021
House Insurance, excellent price -- Very good on line services.
I would recommend Aviva to a friend
- By:
- Marielle
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Marielle
WindermereGolfer gave this product an overall rating of
Easy Online Quote & Purchase
02/06/2021
Used the 10 percent discount offer for house & contents following buying my car insurance from Aviva, great quote and easy process, would highly recommend
I would recommend Aviva to a friend
- By:
- WindermereGolfer
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
WindermereGolfer
Grace gave this product an overall rating of
Great deal
01/06/2021
Home insurance Aviva reserves the best deals for new customers. So it can pay to haggle with Aviva when the time comes to renew my policy.
I would recommend Aviva to a friend
- By:
- Grace
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Grace
Dyse8899 gave this product an overall rating of
Good value product
31/05/2021
House , buildings and contents insurance. Good value, easy to buy online.
I would recommend Aviva to a friend
- By:
- Dyse8899
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dyse8899
Milo gave this product an overall rating of
Service good, prices fair but not the best. App very good and easy to view
31/05/2021
Car insurance House - buildings & contents Pension funds x 2
I would recommend Aviva to a friend
- By:
- Milo
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Milo
Dotty gave this product an overall rating of
Easy, reduced my costs
30/05/2021
I had a little difficulty completing on line and phoned Aviva. The agent was extremely helpful and I got more cover for 2/3 of the cost of my current insurer.
I would recommend Aviva to a friend
- By:
- Dotty
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dotty
Widow gave this product an overall rating of
Flexibility
29/05/2021
So far, I've called the customer service several times, and ALL the people I've spoken to were EXTREMELY helpful and friendly!
I would recommend Aviva to a friend
- By:
- Widow
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Widow
Rudy gave this product an overall rating of
Really pleased with price.
29/05/2021
Was shopping around for Home & contents insurance after my previous company got far too high. Aviva gave me what I thought was reasonable for what I needed. Great service on the phone & very polite. Answered all my questions in plain understandable English.
I would recommend Aviva to a friend
- By:
- Rudy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rudy