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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1041 customer reviews

Rating breakdown

1041 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1041 customer reviews

Cricket gave this product an overall rating of 5 / 5

Great website

Buildings and contents insurance was easy to set up. Less detail required and premium was lower than current provider Hope to renew next year with similar pricing

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Cricket

Supert gave this product an overall rating of 5 / 5

Smashing

Very good experience, good value for a quality product. Slight issue with saved quotes, but v happy anyway

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Supert

Gramps gave this product an overall rating of 4 / 5

good service

home & contents Ins easy to do online and good price with no interest on monthly payments.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Gramps

Helen gave this product an overall rating of 4 / 5

New insurance

I needed to buy a new insurance policy (first time for myself) - having looked at an insurance comparison website and tried to complete the information, I was very confused (it asked me questions I had no idea as to the answers, plus friends/colleagues didn't understand them either !), it was suggested to me to try Aviva - brilliant website, simple to use, questions I understood and could answer, good price quoted, and policy bought ... very quick & simple. Would recommend to anyone.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Helen

andy36 gave this product an overall rating of 5 / 5

great service

Bought both car and house Insurance. was very quick to get quote and was a competitive price. I also like that I could change my address without any fee as I knew I would be moving house not long after purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

andy36

Michael gave this product an overall rating of 5 / 5

Great customer service

Really helpful staff on the phone, talked me through some parts of the contents insurance quote which I had misunderstood and saved me money. After many questionable customer service experiences from other companies, this was a breath of fresh air. Would highly recommend!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Michael

mrsX gave this product an overall rating of 5 / 5

easy to arrange and reasonably priced

household insurance that covered every thing our previous insurance covered at half the price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mrsX

Sonia gave this product an overall rating of 5 / 5

Home insurance value for money

competitive quote for the comprehensive home insurance and value for money. Very good customer services on the phone.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sonia

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