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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

RonnieG gave this product an overall rating of 5 / 5

House insurance

Been customer for number of years have had motor trade insurance with no problems Present home insurer bumped up premium then offered reduction when I said wasn’t renewing Aviva quoted reasonable price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RonnieG

Bristolpaul gave this product an overall rating of 5 / 5

Good value

Buildings and contents cover for housein three bedroom detached house in Bristol

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bristolpaul

Fitzy gave this product an overall rating of 5 / 5

Great customer service and well explained could not ask for more

Contents insurance over the phone well explained and reasonable. All ? Answered as you would expect from zviva .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fitzy

Minime gave this product an overall rating of 4 / 5

Good experience

After trawling virtually every avenue for home insurance quotes I remembered my work pension is with a viva so did an online quote. the process was very easy and price competitive so I chose to buy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Minime

FrankH gave this product an overall rating of 5 / 5

Excellent product and excellent customer service

Aviva Plus Home insurance. Very straightforward on line application . A query about an aspect of cover was dealt with very efficiently by customer services. Very competitive premium .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

FrankH

Croix gave this product an overall rating of 5 / 5

Excellent price and service

I bought a household policy, unfortunately the computer cut me off so I rang and spoke to an Aviva operative. I was given wonderful help and guidance and ended up taking more cover than I would have. I was also still given my online discount as I could not complete the transaction on line and best of all the price was much lower than if I had booked through a broker. I will be recommending Aviva to everyone, great service from all you operatives at Aviva you are the best.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Croix

Louis gave this product an overall rating of 4 / 5

Home insurance

Home insurance at a good price and easy to set up on line

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Louis

LIZA gave this product an overall rating of 5 / 5

Far better than LV

We bought house insurance from Aviva after having difficulty with our last insurers,LV, having had a flood on our drive/garden which was approx 40 metres from the house and 7m lower than the house.We explained the situation to Aviva and they said this was not a problem and concluded the insurance straight away

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LIZA

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