Overall rating
This product has been awarded an overall rating of from 1207 customer reviews
Rating breakdown
1207 reviews
- 5 stars awarded by 566 reviewers
- 4 stars awarded by 142 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 26 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
RonnieG gave this product an overall rating of
House insurance
21/09/2020
Been customer for number of years have had motor trade insurance with no problems Present home insurer bumped up premium then offered reduction when I said wasn’t renewing Aviva quoted reasonable price
I would recommend Aviva to a friend
- By:
- RonnieG
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RonnieG
Bristolpaul gave this product an overall rating of
Good value
19/09/2020
Buildings and contents cover for housein three bedroom detached house in Bristol
I would recommend Aviva to a friend
- By:
- Bristolpaul
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bristolpaul
Fitzy gave this product an overall rating of
Great customer service and well explained could not ask for more
18/09/2020
Contents insurance over the phone well explained and reasonable. All ? Answered as you would expect from zviva .
I would recommend Aviva to a friend
- By:
- Fitzy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Fitzy
Minime gave this product an overall rating of
Good experience
18/09/2020
After trawling virtually every avenue for home insurance quotes I remembered my work pension is with a viva so did an online quote. the process was very easy and price competitive so I chose to buy
I would recommend Aviva to a friend
- By:
- Minime
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Minime
FrankH gave this product an overall rating of
Excellent product and excellent customer service
16/09/2020
Aviva Plus Home insurance. Very straightforward on line application . A query about an aspect of cover was dealt with very efficiently by customer services. Very competitive premium .
I would recommend Aviva to a friend
- By:
- FrankH
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
FrankH
Croix gave this product an overall rating of
Excellent price and service
12/09/2020
I bought a household policy, unfortunately the computer cut me off so I rang and spoke to an Aviva operative. I was given wonderful help and guidance and ended up taking more cover than I would have. I was also still given my online discount as I could not complete the transaction on line and best of all the price was much lower than if I had booked through a broker. I will be recommending Aviva to everyone, great service from all you operatives at Aviva you are the best.
I would recommend Aviva to a friend
- By:
- Croix
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Croix
Louis gave this product an overall rating of
Home insurance
10/09/2020
Home insurance at a good price and easy to set up on line
I would recommend Aviva to a friend
- By:
- Louis
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Louis
LIZA gave this product an overall rating of
Far better than LV
09/09/2020
We bought house insurance from Aviva after having difficulty with our last insurers,LV, having had a flood on our drive/garden which was approx 40 metres from the house and 7m lower than the house.We explained the situation to Aviva and they said this was not a problem and concluded the insurance straight away
I would recommend Aviva to a friend
- By:
- LIZA
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
LIZA