Overall rating
This product has been awarded an overall rating of from 1159 customer reviews
Rating breakdown
1159 reviews
- 5 stars awarded by 523 reviewers
- 4 stars awarded by 130 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Albena gave this product an overall rating of
Excellent customer service
20/07/2020
I have bought life and home insurance. I am very impressed from the customer service - excellent. No pressure to buy. I would recommend Aviva to my friends and family.
I would recommend Aviva to a friend
- By:
- Albena
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Albena
Bigbird gave this product an overall rating of
Great service helpful member of staff
19/07/2020
I purchased house contents and brick And water insurance , very impressed the member of staff Who dealt with my enquiry were very helpful.
I would recommend Aviva to a friend
- By:
- Bigbird
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bigbird
Chuck gave this product an overall rating of
Very good customer service
19/07/2020
I recently bought my house insurance needed it quickly as sale went through sooner than expected. I also have car insurance and my pension through Aviva so I knew the price and the service would be very good.
I would recommend Aviva to a friend
- By:
- Chuck
- Gender:
- Female
- Age:
- 65 or over
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Chuck
DrMKH gave this product an overall rating of
Excellent one stop shop
19/07/2020
It was easy and straight forward to complete the purchase. An excellent deal with a great value.
I would recommend Aviva to a friend
- By:
- DrMKH
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DrMKH
IOMMurals gave this product an overall rating of
Great Product
17/07/2020
An easy on line application form with great cover at the right price
I would recommend Aviva to a friend
- By:
- IOMMurals
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
IOMMurals
Cannon gave this product an overall rating of
Good service
15/07/2020
Great service.Very helpful and precise. Sorry I am unable to write more ,my eye sight isn't good at the moment.I am waiting for an operation. Thankyou. I W G
I would recommend Aviva to a friend
- By:
- Cannon
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Cannon
bklvr gave this product an overall rating of
Very competitive prices and helpful staff
13/07/2020
I've switched to Aviva for insurance on two properties with considerable cost savings and better cover. Both the online initial application and follow on phone calls were good with knowledgeable and helpful staff. I did have to call to chase an amended quote on one of the policies but it was dealt with well. Would recommend.
I would recommend Aviva to a friend
- By:
- bklvr
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
bklvr
foxy gave this product an overall rating of
great service
12/07/2020
i bought house insurance easy site and competitive price
I would recommend Aviva to a friend
- By:
- foxy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
foxy