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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1041 customer reviews

Rating breakdown

1041 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1041 customer reviews

Sonia gave this product an overall rating of 5 / 5

Easy

Bought home contents insurance. Cheaper than any other quotes I got and easy to organise. No silly questions about type of locks, etc. Overall, great service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sonia

Rockonmore gave this product an overall rating of 4 / 5

Customer Sales Service representative - friendly, professional and knowledgeable

Changed from using a broker to buy our house building and contents Aviva policy, to buy directly from Aviva. The Representative was very good. Had excellent product knowledge matched only by her interpersonal skills. All explained in layman's terms. The Sales Representative deserves 5 stars, and should be commended for representing her brand so well. However, we also have other properties and cars insured with Aviva. We are loyal customers until a poor experience causes one to question whether the after sales service matches the above. Sadly, it did not. An inexperienced person dealt with our claim for a ceiling in imminent danger of collapse, on a Friday evening. The claim Handler didn't understand my concern for my tenant's safety. Eventually, a builder was sent, after much pleading. He was a roofer, who had no experience of indoor work. He did not have dust sheets or anyway of taking the collapsed ceiling's plaster board. But, the local Claim Manager recovered the situation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Thanks for your positive review, I'm happy to hear of my colleague helping out in sales and have passed your kind words onto her, which we greatly appreciate. It's a shame to hear that the service on your claim did not match your expectation and I sincerely apologise if this caused distress in a troubling situation as you described. I have passed on this feedback also for review so we can ensure our staff are trained and prepared to deal with events such as these in future.

Yannis, Aviva Web Team

Rockonmore

Woody gave this product an overall rating of 5 / 5

One happy customer

Quick easy and cheaper that is my assessment of online AVIVA home insurance . Highly recommended that is even after I tested the comparison site recommendations.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Woody

ashok gave this product an overall rating of 5 / 5

excellent customer service

I bought aviva plus car insurance policy and conversation and details were worked out promptly and whole process was very smooth and swift. I thought about this policy for 24 hours and then decided to purchase the policy. I had compared premium of this policy with other companies and found that the quoted premium was second lowest.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ashok

Timpson8 gave this product an overall rating of 4 / 5

Good value, easy to choose cover details.

I switched my home and contents insurance to Aviva following buying car insurance with them recently. Two reasons - mainly the cost was less than half what I had been paying for apparently identical cover, and the simplicity of choosing, editing and understanding the products. The only hiccup was in actually buying the product - it was easy enough to save the chosen details but the site initially refused to let me recover the quote and to pay. This took several attempts over a few days but all ended happily ever after thank you!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

Timpson8

Jaisie gave this product an overall rating of 5 / 5

Simple, Efficient and Fast

I already use Aviva for car insurance and have now taken out home insurance with them. The premium was within a couple of pounds of my previous insurer but I liked the fact that the insured value was unlimited and there are no charges in the event of changes or cancellation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jaisie

Jude gave this product an overall rating of 5 / 5

Very competitive policy in terms of cover and premium

Due to the very competitive premium I went for the highest level of cover which gives me peace of mind that the insurance more than adequately covers my needs.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jude

Mercutio123 gave this product an overall rating of 1 / 5

Over a barrel

Renewal info arrives with no explanation as to why the increase is so high. It just ‘is’. You have to ring for a discount which is possible but the attitude is very much ‘take it or leave it’

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
2 / 5
Value for money
1 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

Hi Simon. Thank you for continuing to insure with us again going forward this year but I'm sorry to hear that you've been left feeling this way. Each home insurance premium is calculated on a variety of rating factors some of which are within your control & while others aren't. For further details about this you can click here - https://www.aviva.co.uk/insurance/home-products/home-insurance/your-home-price-explained/ I can see that after speaking with an adviser to opt to change your payment plan, we were able to reduce the renewal premium offered, although a further change to add more cover after this did result in a small additional premium. I've recorded your comments & feedback thought to ensure improvements are made in the future. Take care

Jen, Social Media Response Team

Mercutio123

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