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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Barby gave this product an overall rating of 4 / 5

Very good service

Buildings and Contents Insurance for a reasonable premium with good benefits.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Barby

kitty581 gave this product an overall rating of 5 / 5

First class customer service

I purchased my home insurance policy on line from Aviva which was very easy to do. My policy wasn’t showing on My Aviva so I called up for help. I spoke to a very nice girl who reassured me everything would be sorted out. She provided excellent customer service and true to her word my policy appeared on my Aviva next day. First class service from a first class company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

kitty581

Homeowner gave this product an overall rating of 4 / 5

Easy to use

Home plus insurance The quotation process was really simple and offered tailor made options

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Homeowner

Susan gave this product an overall rating of 5 / 5

Excellent customer service

Our car insurances and house insurance all come from Avila for many years. They offer excellent services whenEver we had any problems. In the past we did have two Car accidents. When we called, they had very quick responses to our requirements. They resolved any disputes professionally. This is why our family members switched his car insurance from different company to Aviva. We have car insurances with them for more than decades now. Strongly recommend car insurances or house insurances to use this company.

I would recommend Aviva to a friend

By:
Gender:
Female

Susan

Smudge gave this product an overall rating of 5 / 5

Home Insurance

I have recently purchased home insurance from Aviva. The online experience could not have been easier. Would recommend them for a quote.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Smudge

NoreenT gave this product an overall rating of 5 / 5

First Class Service

I bought my house insurance from Aviva at an excellent price the service was top class but I also received a great cover for my home as well Cheers Noreen

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

NoreenT

Sophan gave this product an overall rating of 5 / 5

Brilliant service

I bought home insurance, this was very easy through the website and a competitive ptoce

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sophan

WillSc gave this product an overall rating of 4 / 5

Website is not as simple to navigate as it should be

Whilst it is great to have all my information for various policies in one place the website (particularly for the pension details) is not easy to navigate at all. Options are not clearly laid out and even though I visit the site regularly it often takes me a while to find what I am looking for.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

WillSc

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