Overall rating
This product has been awarded an overall rating of from 1156 customer reviews
Rating breakdown
1156 reviews
- 5 stars awarded by 519 reviewers
- 4 stars awarded by 130 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Kumar gave this product an overall rating of
Quick and simple
06/07/2020
Home insurance with content insurance . Terms were explained simplified and web site provided easy and quick way to complete the process. very satisfied with this insurance. a physical copy was sent by post .Thank you
I would recommend Aviva to a friend
- By:
- Kumar
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Kumar
Bobbles gave this product an overall rating of
Smooth and easy process
04/07/2020
House insurance due for renewal, didn't like the price, went onto Aviva web site, found a very competitive quote
I would recommend Aviva to a friend
- By:
- Bobbles
- Gender:
- Male
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bobbles
Tichyboy gave this product an overall rating of
Easy and highly competitive
02/07/2020
During covid 19 I was unable to talk to my 2 insurance companies, house and car as the prices went up significantly.They made me look around,Aviva saved lots of money with exactly the same add ons,Changed both to Aviva.
I would recommend Aviva to a friend
- By:
- Tichyboy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tichyboy
Dtim gave this product an overall rating of
Home insurance
01/07/2020
I bought Home insurance from Aviva in june, it was a competitive price
I would recommend Aviva to a friend
- By:
- Dtim
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Dtim
RayinLondon gave this product an overall rating of
Competitive pricing with good service.
30/06/2020
Home insurance - very similar cover to my previous provider but cheaper. Am an existing Aviva customer for other things and if they remain competitive I will stay that way.
I would recommend Aviva to a friend
- By:
- RayinLondon
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RayinLondon
Berty gave this product an overall rating of
Good clear website and unlimited values for Home and Contents makes sense. On line confirmation and posted documents is very reassuring.
28/06/2020
Home and Contents quote was competitive and all done on line. I have travel policies with Aviva who are very helpful on the phone especially regarding Covid 19 queries
I would recommend Aviva to a friend
- By:
- Berty
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Berty
bereaved gave this product an overall rating of
useless customer service
25/06/2020
Review sent to wrong person, home insurance policyholder had passed away and parent was insuring house for a year until everything sorted. Actual sorting of policy was no problem but sensitivity afterwards was non existant
- By:
- bereaved
- Gender:
- Female
- Age:
- 65 or over
I'm sorry to hear of your loss & apologise for any distress caused with the automatic review email issued to you. I have updated the policy details to ensure that no further marketing or emails are issued incorrectly to you. I've also ensured that your comments are fed back for future improvements to be made. Kind Regards
Jen, Social Media Response Team
bereaved
Roger gave this product an overall rating of
Helpful and fair
22/06/2020
I was impressed last year when Aviva actually lowered my car insurance renewal. This year I have put my house and contents insurance with them and received a discounted offer for doing so
I would recommend Aviva to a friend
- By:
- Roger
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Roger