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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

Kumar gave this product an overall rating of 5 / 5

Quick and simple

Home insurance with content insurance . Terms were explained simplified and web site provided easy and quick way to complete the process. very satisfied with this insurance. a physical copy was sent by post .Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Kumar

Bobbles gave this product an overall rating of 5 / 5

Smooth and easy process

House insurance due for renewal, didn't like the price, went onto Aviva web site, found a very competitive quote

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bobbles

Tichyboy gave this product an overall rating of 5 / 5

Easy and highly competitive

During covid 19 I was unable to talk to my 2 insurance companies, house and car as the prices went up significantly.They made me look around,Aviva saved lots of money with exactly the same add ons,Changed both to Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tichyboy

Dtim gave this product an overall rating of 4 / 5

Home insurance

I bought Home insurance from Aviva in june, it was a competitive price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Dtim

RayinLondon gave this product an overall rating of 4 / 5

Competitive pricing with good service.

Home insurance - very similar cover to my previous provider but cheaper. Am an existing Aviva customer for other things and if they remain competitive I will stay that way.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RayinLondon

Berty gave this product an overall rating of 5 / 5

Good clear website and unlimited values for Home and Contents makes sense. On line confirmation and posted documents is very reassuring.

Home and Contents quote was competitive and all done on line. I have travel policies with Aviva who are very helpful on the phone especially regarding Covid 19 queries

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Berty

bereaved gave this product an overall rating of 2 / 5

useless customer service

Review sent to wrong person, home insurance policyholder had passed away and parent was insuring house for a year until everything sorted. Actual sorting of policy was no problem but sensitivity afterwards was non existant

By:
Gender:
Female
Age:
65 or over

I'm sorry to hear of your loss & apologise for any distress caused with the automatic review email issued to you. I have updated the policy details to ensure that no further marketing or emails are issued incorrectly to you. I've also ensured that your comments are fed back for future improvements to be made. Kind Regards

Jen, Social Media Response Team

bereaved

Roger gave this product an overall rating of 5 / 5

Helpful and fair

I was impressed last year when Aviva actually lowered my car insurance renewal. This year I have put my house and contents insurance with them and received a discounted offer for doing so

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Roger

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