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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

RobR gave this product an overall rating of 5 / 5

Very efficient service

Took out home insurance. Web site was extremely well designed and very user friendly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RobR

Ronald gave this product an overall rating of 2 / 5

Confused policy by Aviva

I think that Aviva have a confused policy on renewals. I phoned following a renewal invitation with an above inflation price increase. I was offered conversion from a plus policy to standard but the agent found that it was more expensive!? I was told that the standard bought online had a discount making a saving over last year. I was then told that I could not get this on the phone. I said that if I had I was happy to renew the standard less discount but if a HAD to go online I would also look elsewhere. The agent then said that if I would definitely go with Aviva's best offer she WOULD do it there on the phone. So that was done. What a long way round to get a price agreement!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Thanks for taking the time to leave your feedback, we really appreciate it. I'm glad you renewed with us again this year. The AvivaPlus policy is priced differently to our classic cover, sorry if this left you slightly confused.

Andy, Aviva Online Team

Ronald

Johnny gave this product an overall rating of 5 / 5

Johnny

I have bought a home insurance . Very good professional services , friendly and patient lady had explained everything to me over the phone. Well done Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Johnny

gripen2020 gave this product an overall rating of 4 / 5

service

Home & contents insurance................. Following a purchase of car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

gripen2020

Janey gave this product an overall rating of 5 / 5

Great cover

I already had my car insured with Aviva so when the house insurance was due for renewal I decided to get a quote online.Made a saving so well pleased

I would recommend Aviva to a friend

By:
Age:
55 to 64

Janey

Sask gave this product an overall rating of 5 / 5

Great

I bought buildings and contents insurance. Straightforward and easy online and reasonable price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sask

Rambopaw gave this product an overall rating of 5 / 5

Great service

Easy to use for a no tech savvy. Pleased with policy benefits

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rambopaw

coach gave this product an overall rating of 5 / 5

great customer service

very helpful and patient guided me through every step well done

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

coach

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