Overall rating
This product has been awarded an overall rating of from 1163 customer reviews
Rating breakdown
1163 reviews
- 5 stars awarded by 526 reviewers
- 4 stars awarded by 131 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
ICS2 gave this product an overall rating of
Great service
06/06/2020
Really was great customer service, really helpful. The person on the other end of the phone was very helpful and human
I would recommend Aviva to a friend
- By:
- ICS2
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ICS2
SteveR gave this product an overall rating of
Easy to buy
04/06/2020
Switched my home insurance to Aviva and saved. My old provider offered no loyalty discount even after 15 years with them. Great cover and happy with the service so far
I would recommend Aviva to a friend
- By:
- SteveR
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
SteveR
Nance gave this product an overall rating of
Very friendly customer service
03/06/2020
I hVe bought car and house insurance and it was all so easy to do.
I would recommend Aviva to a friend
- By:
- Nance
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nance
Libbi gave this product an overall rating of
Insurance made easy
02/06/2020
I now have a number of policies with Aviva - car, home, health & pension - and have been very impressed with the simplicity of information capture, value for money & helpfulness of staff. As a multi policy customer I get a small discount too, which always helps. I used to hate insurance renewal time as it meant answering lots of questions, but Aviva have really whittled this down to the essential making the process speedy whilst still being accurate.
I would recommend Aviva to a friend
- By:
- Libbi
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Libbi
OldiebutGoldie gave this product an overall rating of
Great cover at a great price
01/06/2020
Buildings and Contents with great cover and excellent extra benefits if wanted. Exceptional price as well. Customer Service is excellent
I would recommend Aviva to a friend
- By:
- OldiebutGoldie
- Gender:
- Male
- Age:
- 65 or over
OldiebutGoldie
Morris gave this product an overall rating of
Excellent value
01/06/2020
Recently carried out a survey on home insurance including contents and found that aviva was the best for us
I would recommend Aviva to a friend
- By:
- Morris
- Gender:
- Male
- Age:
- 65 or over
Morris
Chand gave this product an overall rating of
Excellent service
31/05/2020
I bought building and content insurance complete cover for my need.
I would recommend Aviva to a friend
- By:
- Chand
- Gender:
- Male
- Age:
- 65 or over
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Chand
Dave gave this product an overall rating of
Easy online direct.
31/05/2020
House building and contents. Already have motor insurance with Aviva.
I would recommend Aviva to a friend
- By:
- Dave
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dave