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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

MikeL gave this product an overall rating of 5 / 5

Good Communication

Your website was easy to use and one good see clearly how to add additional areas of cover as needed. The provision of good-quality printed information to follow up the contract was a relief to someone who finds it hard to read complex documents on-screen.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

MikeL

sandy gave this product an overall rating of 5 / 5

great service and value

would highly recommend getting a quote - one of the most competitive on the market. I rang as I was confused re some questions and staff were very helpful. I also like the online access

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

sandy

DrDiesel gave this product an overall rating of 5 / 5

Good service provided by cheerful office lady

Having researched a few alternative companies I got an acceptable quotation from Aviva. This was also due to the fact that I have personal private investments with the company. Time will tell if I have to make use of the insurance taken out on my house!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DrDiesel

pockets gave this product an overall rating of 5 / 5

great customer service.

I went on the aviva site and got an excellent quote,and then followed up and purchased the policy provided.Was very easy and straight forward to do..

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

pockets

Hopeful gave this product an overall rating of 5 / 5

First time buyer

Premium Buildings and Contents Home Insurances. Still waiting on policy documents to be sent. Easy online experience to buy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hopeful

HoleinOneclub gave this product an overall rating of 5 / 5

Customer satisfaction

I have renewed my house and contents insurance the person at Aviva was very helpful and reassuring, I will be insuring my car with Aviva when that comes due.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

HoleinOneclub

trafford gave this product an overall rating of 4 / 5

Easy to apply & really good price

I chose Aviva having seen the TV ads which said there was no need to answer difficult questions like "what kind of locks do you have" The application was simple to understand and easy to complete, and the price was much more competitive than my renewal with another company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

trafford

Hesperus gave this product an overall rating of 1 / 5

A massive premium increase to a loyal customer that could not be explained.

I was presented with a renewal proposal for building and contents insurance with a massive premium increase; twenty times the rate of CPI. Sales staff could not explain or justify it, nor could the complaints people. There had been no claims for over five years. A dreadful example of attempted inertia selling; not what I expected from a company of which I had been a customer since 1979. What to do? I go to Aviva Direct and procure broadly the same cover at a quarter of the cost I was originally quoted. What a way to run a business!

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
2 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi, I can only see the policy you have set up with us directly. If your renewal was through a broker or third party, we don't have any control on their cover or premiums. I'm glad we were able to provide you a competitive quote this year for you. If you have any further questions at all, feel free to give us a call or visit our social media pages.

Jenny, Social Media Response Team

Hesperus

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