Home customer reviews

01/08/2020

The main reasons for using Aviva for our home insurance are price and service. We have our car insurance with them and had the misfortune to argue with an unavoidable lump of wood laying on a main road. The resulting damage was repaired so efficiently, politely and quickly the service was perfect. This was our first claim in 12 years and if something unforeseen happens to our house I now have complete confidence in their service.

I would recommend Aviva to a friend

01/08/2020

The website process was very straightforward and sensibly defaulted many common items and did not ask onerous questions like the type of lock which no one knows except locksmiths. Was also considerably lower priced than my prior provider who had been taking unfair advantage of Autorenew with big annual increments

I would recommend Aviva to a friend

30/07/2020

House & contents renewal insurance increase was high. No claims had been made. Phoned , minimal help in reduction. Went to Aviva website and did another quote. The new Quote with virtually the same cover was a fifty percent saving. Amazing. But why? Car insurance, Aviva Plus. They stated a Price guarantee which said your next year would be the same premium or even better. But that was not the case, they have put an increased amount on each month. No claims had been made. So why? Is Aviva trying to get rid of this long time customer.?

28/07/2020

I have always had car insurance and contents insurance with Aviva. Good competitive premiums and easy to access website.

I would recommend Aviva to a friend

28/07/2020

I bought home contents insurance. Originally I tried to fulfil online, however as my property is a new build, the address wasn't featuring on the system and therefore was prompted to call. The Aviva call handler was exceptional - knowledgeable, friendly and without question, totally customer focused. Having accepted the price quoted, the Aviva customer services lady recalled I'd originally tried to buy online and therefore applied the further discount - going over and above what my expectations were.

I would recommend Aviva to a friend

27/07/2020

Bought Building Insurance for my mother's house - good quote and on-line purchase went smoothly. However when I tried to view the documents on-line the problems started because we already had an account and mum's documents weren't on it. Establishing a new account was impossible without help. The chat-line agent identified that Aviva's records had the insured and mailing addresses the wrong way round (but assured me mum's home WAS insured). Still can't get on-line and haven't received any documents as requested. Thank goodness we have the first email acknowledgment of the insurance purchase, otherwise we'd be more worried.

I would recommend Aviva to a friend

27/07/2020

My home insurance expired whilst abroad return delayed due to Covid19. You sent several letters to my home address saying you could not renew due to my credit card also expiring. When I found out ( still in Australia) one phone call sorted the problem and I was again insured. I would suggest e mails are also sent along with the warning letters . This could then be avioded.

I would recommend Aviva to a friend

26/07/2020

I am 82 years old, and wanted to renew my home and contents insurance with my provider of the last 12-15 years. Regrettably, they would only accept my renewal by getting me to provide a mass of personal info, which I was not prepared to do. SO, I contacted Aviva (who provide my car insurance, and the guy I spoke to in Scotland was really, really helpful in taking me through the required info, providing an immediate quote, and setting up everything. GREAT service!!

I would recommend Aviva to a friend