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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1048 customer reviews

Rating breakdown

1048 reviews

  • 5 stars awarded by 415 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1048 customer reviews

Allan gave this product an overall rating of 3 / 5

Need to get online account issues sortrd

I have bought both car and house insurance which I am very happy about both quotes were very reasonable and value for money. No issues with the purchase or the delivery of documents. That's where the goodness stops. There is a known issue in regards to your online account access to documents and I have been waiting almost 2 months to have this resolved. This is not a good experience, it is an online account and should be able to view it as such. The length of time taken so far is unacceptable. 17 per cent of my policy has expired without being able to access them online. Everything else is great apart from the poor IT support.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

I'm sorry to hear this, if this has been raised to the IT team they'll be working on getting this fixed for you. We're able to issue you email/paper documents in the meantime if required. Please do let us know if you would like this organised. Many thanks

Will, Social

Allan

Geok gave this product an overall rating of 5 / 5

Focused offer

Bought comprehensive home insurance which matched requirements. No hassle in getting right terms

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Geok

Jonah gave this product an overall rating of 3 / 5

Confused!!

Aviva wrote to us saying our home insurance would be cancelled as they were not continuing with this particular cover and saying we should find cover somewhere. We did, we got a better quote from Aviva - how weird is that?

By:
Gender:
Male
Age:
65 or over

Hi there, the policy which was cancelled may have been either through a broker, or one of our older policies which were out of date. Due to changed and improvements to our policies we gradually phase these out. I hope your new policy meets your needs at a competitive price. Many thanks

Will, Social

Jonah

Richard1798 gave this product an overall rating of 3 / 5

My Avvia doesnt work

Despite a number of calls my policy is still not visible on my Aviva which is extremely frustrating

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

I'm sorry to hear this, if this has been raised to the IT team they'll be working on getting this fixed for you. We're able to issue you email/paper documents in the meantime if required. Please do let us know if you would like this organised. Many thanks

Will, Social

Richard1798

Sunsetcook gave this product an overall rating of 5 / 5

Great and Simple products

Easy to arrange and simple products - not complicated to understand and value for money

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sunsetcook

Westyboy gave this product an overall rating of 5 / 5

Quick easy service

Good price, quick friendly service, policy documents easily accessible through the app on my phone

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Westyboy

sedella gave this product an overall rating of 5 / 5

Prompt & easy to understand quote

House insurance bought, very quick response and good value

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sedella

A customer gave this product an overall rating of 1 / 5

Lousy customer service - terrible IT

Buying home insurance has been incredibly stressful. Documents never sent to the customer. Constant chasing. Aviva IT "systems" that don't speak to one another. Always "we're looking into that" - never actually sorting the problem. Makes your advertising seem like a total lie. Call centre staff your only redeeming feature

Gender:
Male
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Hi Robert, I'm sorry to read your review today and apologise for any IT issues you have experienced while insured with us. I can see from the reference for your purchase that your concerns have been escalated as a complaint, and I hope our team can work towards a resolution with you.

Yannis, Aviva Web Team

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