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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

Alondi12 gave this product an overall rating of 4 / 5

Excellent Reviews

I spent a considerable amount of time on home insurance comparison website and then used my Which membership to confirm my findings As an Aviva Health Insurance member the 10pc discount enabled me to obtain a competitive quote.The website was easy to use and the documentation was promptly received.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5

Alondi12

Mac1a gave this product an overall rating of 5 / 5

Great Co

when I took out the insurance the staff was very knowledgeable and got me the right cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mac1a

Pete gave this product an overall rating of 5 / 5

Tremendous

I rang up and bought home insurance the guy I spoke to could not have been more helpful. I’ve asked him to contact me again when a relatives in insurance is due for renewal and when my car insurance is to be renewed as I was very please with the service and price. Thank you very much

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pete

HG52 gave this product an overall rating of 5 / 5

Easy quotation process

Easy to get quote online. Smooth purchasing process and option of online or hard copy documentation.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

HG52

Rich gave this product an overall rating of 3 / 5

Insurance has not started yet, but l have paid.

House building Insurance but, has not started yet, but l have paid.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

Rich

Toffee gave this product an overall rating of 5 / 5

Excellent customer service

Purchased home insurance. I had several queries, which were all dealt with expertly by Customer Services and obtained a very good price for the product

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Toffee

doodle gave this product an overall rating of 5 / 5

customer service

Your staff have been exceptional during this period - nothing was to much trouble, and I received good advice and VFM thank you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

doodle

Bobb gave this product an overall rating of 5 / 5

Suprisingly easy

It was a very quick,well thought out and easy process, surprisingly easy really

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bobb

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