Overall rating
This product has been awarded an overall rating of from 1048 customer reviews
Rating breakdown
1048 reviews
- 5 stars awarded by 415 reviewers
- 4 stars awarded by 107 reviewers
- 3 stars awarded by 22 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Grundy59 gave this product an overall rating of
Happy customer
07/12/2019
Found it very easy to take out my new home insurance policy for a very good price
I would recommend Aviva to a friend
- By:
- Grundy59
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Grundy59
Starx gave this product an overall rating of
Starx
07/12/2019
Home insurance very easy no problems pleased to do business with Aviva.
I would recommend Aviva to a friend
- By:
- Starx
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Starx
Johnnyg gave this product an overall rating of
Very east
06/12/2019
Clear and easy process when purchasing house insurance
I would recommend Aviva to a friend
- By:
- Johnnyg
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Johnnyg
Doc421 gave this product an overall rating of
Best insurance company around
06/12/2019
Home insurance and did have car insurance but found it cheaper with another company but was sad to leave but you couldn't match the other company
I would recommend Aviva to a friend
- By:
- Doc421
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Doc421
Moggy gave this product an overall rating of
Great value cover
03/12/2019
I bought home buildings and contents cover, with optional extras from Aviva and saved money. It covered everything I needed. Great.
I would recommend Aviva to a friend
- By:
- Moggy
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Moggy
Magdalene gave this product an overall rating of
customer service
03/12/2019
I have car and home Aviva insurance. Paid in advance 18/10 /19 for the latter and requested the documents including Insurance certificate to be posted ..Still am waited!
I would recommend Aviva to a friend
- By:
- Magdalene
- Gender:
- Female
- Age:
- 65 or over
I'm very sorry to hear you're still waiting for your paper documents to be received. I can confirm we've re-issued them in the post for you & you'll receive them within 10 working days.
Rich, Aviva Online Team
Magdalene
TheMaster gave this product an overall rating of
Simple straight forward service to arrange contents cover
02/12/2019
Organised contents cover. Carried out clearly and simply
I would recommend Aviva to a friend
- By:
- TheMaster
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
TheMaster
Suzy gave this product an overall rating of
Good customer service
02/12/2019
We looked at comparisons for home insurance and Aviva rated very well and competitively priced.
I would recommend Aviva to a friend
- By:
- Suzy
- Gender:
- Female
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Suzy