Overall rating
This product has been awarded an overall rating of from 1207 customer reviews
Rating breakdown
1207 reviews
- 5 stars awarded by 566 reviewers
- 4 stars awarded by 142 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 26 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
IOMMurals gave this product an overall rating of
Great Product
17/07/2020
An easy on line application form with great cover at the right price
I would recommend Aviva to a friend
- By:
- IOMMurals
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
IOMMurals
Cannon gave this product an overall rating of
Good service
15/07/2020
Great service.Very helpful and precise. Sorry I am unable to write more ,my eye sight isn't good at the moment.I am waiting for an operation. Thankyou. I W G
I would recommend Aviva to a friend
- By:
- Cannon
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Cannon
bklvr gave this product an overall rating of
Very competitive prices and helpful staff
13/07/2020
I've switched to Aviva for insurance on two properties with considerable cost savings and better cover. Both the online initial application and follow on phone calls were good with knowledgeable and helpful staff. I did have to call to chase an amended quote on one of the policies but it was dealt with well. Would recommend.
I would recommend Aviva to a friend
- By:
- bklvr
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
bklvr
foxy gave this product an overall rating of
great service
12/07/2020
i bought house insurance easy site and competitive price
I would recommend Aviva to a friend
- By:
- foxy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
foxy
janham gave this product an overall rating of
house
11/07/2020
Our house insurances were very straight forward to do.We will be happy to do it again.
I would recommend Aviva to a friend
- By:
- janham
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
janham
Dansak gave this product an overall rating of
Great product and easy to arrange.
10/07/2020
Of all the companies I contacted about buying house insurance Aviva were the easiest to deal with. They gave me a competitive quote and the product had all the features and benefits that I needed. I will return for other insurances when I need them. Highly recommended.
I would recommend Aviva to a friend
- By:
- Dansak
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dansak
Joseph gave this product an overall rating of
Very satisfied. Staff extremely helpful in every way
08/07/2020
It was dealt with promptly..As a matter of fact I did not have much chance to explain the full break down of the claim. Excellent.
I would recommend Aviva to a friend
- By:
- Joseph
- Gender:
- Male
- Age:
- 65 or over
Joseph
CeraselaB05 gave this product an overall rating of
ok purchase
07/07/2020
the price was acceptable....suited for our needs.....don't really have much else to say
I would recommend Aviva to a friend
- By:
- CeraselaB05
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
CeraselaB05