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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1048 customer reviews

Rating breakdown

1048 reviews

  • 5 stars awarded by 415 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1048 customer reviews

Grundy59 gave this product an overall rating of 5 / 5

Happy customer

Found it very easy to take out my new home insurance policy for a very good price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grundy59

Starx gave this product an overall rating of 5 / 5

Starx

Home insurance very easy no problems pleased to do business with Aviva.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Starx

Johnnyg gave this product an overall rating of 4 / 5

Very east

Clear and easy process when purchasing house insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Johnnyg

Doc421 gave this product an overall rating of 5 / 5

Best insurance company around

Home insurance and did have car insurance but found it cheaper with another company but was sad to leave but you couldn't match the other company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Doc421

Moggy gave this product an overall rating of 5 / 5

Great value cover

I bought home buildings and contents cover, with optional extras from Aviva and saved money. It covered everything I needed. Great.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Moggy

Magdalene gave this product an overall rating of 2 / 5

customer service

I have car and home Aviva insurance. Paid in advance 18/10 /19 for the latter and requested the documents including Insurance certificate to be posted ..Still am waited!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

I'm very sorry to hear you're still waiting for your paper documents to be received. I can confirm we've re-issued them in the post for you & you'll receive them within 10 working days.

Rich, Aviva Online Team

Magdalene

TheMaster gave this product an overall rating of 4 / 5

Simple straight forward service to arrange contents cover

Organised contents cover. Carried out clearly and simply

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

TheMaster

Suzy gave this product an overall rating of 5 / 5

Good customer service

We looked at comparisons for home insurance and Aviva rated very well and competitively priced.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Suzy

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