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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

IOMMurals gave this product an overall rating of 5 / 5

Great Product

An easy on line application form with great cover at the right price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

IOMMurals

Cannon gave this product an overall rating of 5 / 5

Good service

Great service.Very helpful and precise. Sorry I am unable to write more ,my eye sight isn't good at the moment.I am waiting for an operation. Thankyou. I W G

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cannon

bklvr gave this product an overall rating of 4 / 5

Very competitive prices and helpful staff

I've switched to Aviva for insurance on two properties with considerable cost savings and better cover. Both the online initial application and follow on phone calls were good with knowledgeable and helpful staff. I did have to call to chase an amended quote on one of the policies but it was dealt with well. Would recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

bklvr

foxy gave this product an overall rating of 5 / 5

great service

i bought house insurance easy site and competitive price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

foxy

janham gave this product an overall rating of 5 / 5

house

Our house insurances were very straight forward to do.We will be happy to do it again.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

janham

Dansak gave this product an overall rating of 5 / 5

Great product and easy to arrange.

Of all the companies I contacted about buying house insurance Aviva were the easiest to deal with. They gave me a competitive quote and the product had all the features and benefits that I needed. I will return for other insurances when I need them. Highly recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dansak

Joseph gave this product an overall rating of 5 / 5

Very satisfied. Staff extremely helpful in every way

It was dealt with promptly..As a matter of fact I did not have much chance to explain the full break down of the claim. Excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Joseph

CeraselaB05 gave this product an overall rating of 5 / 5

ok purchase

the price was acceptable....suited for our needs.....don't really have much else to say

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

CeraselaB05

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