Overall rating
This product has been awarded an overall rating of from 1163 customer reviews
Rating breakdown
1163 reviews
- 5 stars awarded by 526 reviewers
- 4 stars awarded by 131 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Winner gave this product an overall rating of
Application easy to follow
26/05/2021
Household insurance Application easy to follow Confirmation of purchase quick and concise Cost very reasonable
I would recommend Aviva to a friend
- By:
- Winner
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Winner
SatisfiedCustomer gave this product an overall rating of
Delighted with home insurance
25/05/2021
I was already a customer of Aviva with my car insurance, they then quoted for my home insurance this created a good discount covering exactly the same coverage of property and items at a much lower price as my previous company- very pleased.
I would recommend Aviva to a friend
- By:
- SatisfiedCustomer
- Gender:
- Female
- Age:
- 65 or over
SatisfiedCustomer
karebare gave this product an overall rating of
No issues
25/05/2021
No issues encountered ordering on line. Nothing else to add
I would recommend Aviva to a friend
- By:
- karebare
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
karebare
carron gave this product an overall rating of
great customer service
24/05/2021
house and buildings insurance , very happy with the quote
I would recommend Aviva to a friend
- By:
- carron
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
carron
Maximum64 gave this product an overall rating of
Feel safe with Aviva cover
19/05/2021
I rwcently purchased House buildings and contents cover. As I have my annuity with Aviva, which I chose because of their sound advice years ago, I felt they were a reliable company to insure my property with.
I would recommend Aviva to a friend
- By:
- Maximum64
- Gender:
- Female
- Age:
- 55 to 64
Maximum64
jolrog gave this product an overall rating of
good customer service
15/05/2021
Home and contents insurance, very good and efficient service. The policy was worded clearly and easy to understand and the policy promtly sent.
I would recommend Aviva to a friend
- By:
- jolrog
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
jolrog
Steve gave this product an overall rating of
Super product and an easy to complete online process
13/05/2021
Purchased Home Insurance and was extremely pleased with the ease of the online process. Impressed with the facility to add on extra products like Legal expenses and individual items. Great cover provided at a very competitive price by an extremely reputable company.
I would recommend Aviva to a friend
- By:
- Steve
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Steve
TonyB gave this product an overall rating of
Easy set up
11/05/2021
I have just bought a new property insurance (including home emergency) from Aviva, and setting it up could not have been easier or hassle-free. It looks great value for money, with all eventualities covered.
I would recommend Aviva to a friend
- By:
- TonyB
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
TonyB