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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

MrsF gave this product an overall rating of 5 / 5

Easy to complete

Home Insurance Farcheaper than previous Insurance Company

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MrsF

Jovin gave this product an overall rating of 4 / 5

Good service

My home insurance was due and I wanted to change from the standard Aviva insurance to Aviva Plus but no link to it. I eventually found a way to get a quote but when making changes to options the site kept crashing. In the end I had to ring and the customer service rep said that during the current siutation with Covid they werent promoting Aviva plus although it was still available. Dont quite see how Covid affected it but I was able to sign up for same/better cover on pay monthly at less cost than previous years premium! Marked down on ease of purchase because of difficulty I had.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Jovin

Jules gave this product an overall rating of 5 / 5

Good service and price

Bought car insurance and then decided to add house insurance because both were very good value

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jules

Lanky gave this product an overall rating of 5 / 5

Easy online purchase

I purchased House Contents Insurance. The price was much less than I had been paying and it offered all that was required for contents insurance. The online purchase was easy and quick.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lanky

RobR gave this product an overall rating of 5 / 5

Very efficient service

Took out home insurance. Web site was extremely well designed and very user friendly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RobR

Ronald gave this product an overall rating of 2 / 5

Confused policy by Aviva

I think that Aviva have a confused policy on renewals. I phoned following a renewal invitation with an above inflation price increase. I was offered conversion from a plus policy to standard but the agent found that it was more expensive!? I was told that the standard bought online had a discount making a saving over last year. I was then told that I could not get this on the phone. I said that if I had I was happy to renew the standard less discount but if a HAD to go online I would also look elsewhere. The agent then said that if I would definitely go with Aviva's best offer she WOULD do it there on the phone. So that was done. What a long way round to get a price agreement!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Thanks for taking the time to leave your feedback, we really appreciate it. I'm glad you renewed with us again this year. The AvivaPlus policy is priced differently to our classic cover, sorry if this left you slightly confused.

Andy, Aviva Online Team

Ronald

Johnny gave this product an overall rating of 5 / 5

Johnny

I have bought a home insurance . Very good professional services , friendly and patient lady had explained everything to me over the phone. Well done Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Johnny

gripen2020 gave this product an overall rating of 4 / 5

service

Home & contents insurance................. Following a purchase of car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

gripen2020

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