Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1044 customer reviews

Rating breakdown

1044 reviews

  • 5 stars awarded by 411 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1044 customer reviews

CharlieBoy gave this product an overall rating of 5 / 5

Good Price Good Service

House and contents insurance purchased. Of the offerings, I picked the Premium policy as it was the fairest comparison to my existing policy renewal. I dropped one item off and the quote was considerably cheaper than my renewal. there is a possibility of a further reduction at some stage as my two cars could be included in the account (that’s not until May in my case). The premium product is a pay monthly for no extra fee, which appears to make it a monthly policy for an annual price . Finally , I put the quote together online and to ensure the quote was correct I went through the telephone process and asked questions and the online quote was the basis of the telephone quote. Paid just one month to start off the policy using a credit card (that I pay off completely each month) and the job was done. Very nice Aviva colleague on the phone. All in all a very pleasant, useful and helpful experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CharlieBoy

A customer gave this product an overall rating of 4 / 5

home insurance

contacted AVIVA to arrange to a renewal of my home insurance, advised that actually going to the web and getting a new quote would be cheaper for the same product with online discount. The policy is easy to understand and the quote arrived at without a million questions.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Joey gave this product an overall rating of 5 / 5

One of the best got all my insurance with them.Highly recommend .

Excellent company and good value.Would recommend to All my friends

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Joey

Suki gave this product an overall rating of 5 / 5

Excellent prompt service

House and building contents and previously yearly holiday insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Suki

terry gave this product an overall rating of 5 / 5

Good policy

house and contents policy's Good price better than others policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

terry

Rolyat gave this product an overall rating of 5 / 5

Very reputable company

Very user friendly online system Very competitive & a company that I trust if the worst happens. Have got both my home & car insured with Aviva as I felt what they offered at the price I payed was a fair deal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rolyat

Theman gave this product an overall rating of 5 / 5

Easy to sort out

I took out house insurance with Aviva because their cover and price are very competitive and I didn’t have to answer a load of silly questions.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Theman

David gave this product an overall rating of 5 / 5

Patient customer service and competitive pricing

Home and contents policy with couple of extras. Easy to compare with previous cover and swift response from underwriter team.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

David

Back to top