Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1156 customer reviews

Rating breakdown

1156 reviews

  • 5 stars awarded by 519 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1156 customer reviews

Dide gave this product an overall rating of 5 / 5

Excellent service

House and contents insurance extremely competitive price and helpful friendly staff.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dide

Scottsplitta gave this product an overall rating of 5 / 5

Fantastic Customer Assistance

I purchased car insurance but due to the current climate was unable to acquire he necessary supporting documentation. The young lady I spoke to in the Glasgow office was extremely helpful and suggested ways to keep my insurance and keep the costs down. Very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Scottsplitta

diddlebrook gave this product an overall rating of 5 / 5

great customer service

building and contents insurance excellent service and competitive pricing

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

diddlebrook

IKPG gave this product an overall rating of 5 / 5

Easy online process and good product

Happy with process but not willing to do a long revue. Sorry

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

IKPG

Manfred gave this product an overall rating of 5 / 5

Very Good Service

Impressed with how good the service given the current crisis. Also a good price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Manfred

Kevin gave this product an overall rating of 5 / 5

Contents insurance

Great customer service excellent staff great service quick service and was easy to complete

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kevin

Waka gave this product an overall rating of 5 / 5

Very quick and easy

Received a quote from our existing provider for buildings and contents cover which had increased by about a fifth from the previous year so gave Aviva a go on line and were delighted to find that they could give similar cover for less than half the cost that we had been quoted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Waka

Dotty gave this product an overall rating of 5 / 5

Brilliant communication

I bought car insurance and home insurance not only did I get a great deal I also found the my Aviva account details online are brilliant and clearly set out .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dotty

Back to top