Overall rating
This product has been awarded an overall rating of from 1206 customer reviews
Rating breakdown
1206 reviews
- 5 stars awarded by 566 reviewers
- 4 stars awarded by 141 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 26 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Sask gave this product an overall rating of
Great
13/06/2020
I bought buildings and contents insurance. Straightforward and easy online and reasonable price.
I would recommend Aviva to a friend
- By:
- Sask
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sask
Rambopaw gave this product an overall rating of
Great service
13/06/2020
Easy to use for a no tech savvy. Pleased with policy benefits
I would recommend Aviva to a friend
- By:
- Rambopaw
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rambopaw
coach gave this product an overall rating of
great customer service
11/06/2020
very helpful and patient guided me through every step well done
I would recommend Aviva to a friend
- By:
- coach
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 1 / 5
- Value for money
- 1 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
coach
Rajesh gave this product an overall rating of
Excellent
10/06/2020
Simple, straightforward and reasonable home insurance price.
I would recommend Aviva to a friend
- By:
- Rajesh
- Gender:
- Male
- Age:
- 45 to 54
Rajesh
PIGLET gave this product an overall rating of
Excellent Insurance price and service
08/06/2020
After being sent a large renewal quote for our House and Contents Insurance a friend suggested we should try Aviva. We are so pleased we did!!!!. Not only did we get a fantastic quote that supplied us with everything we needed, but it also saved us money and the customer service was very helpful, friendly and efficient. Well done Aviva we are delighted.
I would recommend Aviva to a friend
- By:
- PIGLET
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
PIGLET
Russ gave this product an overall rating of
Simplicity
08/06/2020
Life and house insurance, it was so quick and easy, but most important, I spoke to a person
I would recommend Aviva to a friend
- By:
- Russ
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 2 / 5
Russ
Mart gave this product an overall rating of
Good price
07/06/2020
Renewed my car and breakdown insurance but this year removed second car from multicar policy as I got a better quote from another provider for that car. But bought property insurance this year from Aviva as their policy terms look reasonable and the price was competitive, as long as their prices don't keep creeping up each year I will be happy to continue insuring with Aviva.
I would recommend Aviva to a friend
- By:
- Mart
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Mart
ICS2 gave this product an overall rating of
Great service
06/06/2020
Really was great customer service, really helpful. The person on the other end of the phone was very helpful and human
I would recommend Aviva to a friend
- By:
- ICS2
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ICS2