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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1041 customer reviews

Rating breakdown

1041 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1041 customer reviews

Geofferson gave this product an overall rating of 4 / 5

Simplified application is great, but...

I bought an AvivaPlus annual house and contents policy. The application process is much simplified compared to the process you have to go through with other insurance companies, which is great. I hope the claims procedure (hopefully I won't need it) is just as straightforward. On the minus side I am still unable to complete the registration process and view my documents online over two weeks after buying the policy. Which is a little bit worrying and quite frankly baffling.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Hi Geofferson, I'm glad you were happy with the application process. I believe I've located the issue you're having with the registration process and I've outreached you via email. If you could please respond to our email and we'll be able to assist you further. Kind Regards Natalie

Natalie, Social Media Team

Geofferson

Daisy gave this product an overall rating of 3 / 5

great customer service...let down by poor technicians

My claim for water damage was dealt with efficiently but the contractors employed by Aviva were poor and did a bad job, apart from the ceiling guy, but he also left me with a lot of cleaning to do. Am currently going round re-doing the bad decorating. Aviva themselves were good, they just need to use better contractors.

By:
Gender:
Female
Age:
65 or over
Ease of claims process
3 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
5 / 5

Hi Sue, I'm sorry to hear that you've been left feeling this way following the work completed by contractors assigned to you. I've passed your comments & concerns on to our home claims team to be recorded & start an investigation. They will be in contact with you shortly should further information be required & to discuss resolution to this issue. Kind Regards

Jen, Social Media Response Team

Daisy

Nicjo gave this product an overall rating of 2 / 5

Cant set up online account to see documents

I cant view my policy online. Would like someone to out this write and/or email my documents.

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

Hi, We'd not been previously made aware until now that you'd experienced some issues with accessing your policy & documents through a MyAviva account online. I've now been able to make a small update in the format of your address to match up your policies & have sent you an email with a link to set a new password. This will log you straight in where you can view your documents in full. Should you need anything further please just let us know. Many Thanks

Jen, Social Media Response Team

Nicjo

Tesa gave this product an overall rating of 5 / 5

Excellent on-line application ...

The on-line application form for Home Insurance was simple and straightforward. The resultant quote was fast and covered all the issues raised. Recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Tesa

bamber gave this product an overall rating of 5 / 5

Excellent service by Aviva staff

Aviva Plus Home insurance. Buildings cover and loss or damage to contents also legal services

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bamber

Molly gave this product an overall rating of 4 / 5

Very helpful

I purchased a home and contents policy . I had a few questions and found the staff very friendly and helpful. The cost was a lot cheaper than my previous policy which was almost identical cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Molly

plmc gave this product an overall rating of 5 / 5

So easy to set up home contents insurance

Existing broker said they could no longer offer a competitive contents insurance quote. As our car insurance is with Aviva I tried online and got a competitive quote within a very short time. All paid for now and all documents easy to find on line. Buildings insurance is done via the property management company owned by all freeholders.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

plmc

ynotme gave this product an overall rating of 5 / 5

straight forward!

As a lawyer and a 35 year insurance professional I found the process rewardingly straight forward. Having had to cancell a newly incepted policy with another company for failing to accept a legitimate claim, which has now been confirmed as being valid by the Ombudsman service. I notice my address has been recorded correctlybyAviva, unlike another company, who gave me a quote, then said the addressontheirsystem was two doors down and increased the price by over 0ne hundred pounds noting I had a three month quote and it is still on my computer. So I would say Aviva wins hands down for me!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

ynotme

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