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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1156 customer reviews

Rating breakdown

1156 reviews

  • 5 stars awarded by 519 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1156 customer reviews

Sulo gave this product an overall rating of 4 / 5

Excellent

Home insurance and car insurance and affordable and I'm very happy, it's worth it....!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Sulo

vauxall20 gave this product an overall rating of 4 / 5

proof of the pudding

I have bought home insurance (buildings & contents) with Aviva. On the face of it Aviva policy is a very good policy - comprehensive cover, competitive price, buying process very straightforward (website is good). Now is not the time however to review Aviva / Home Insurance. I hope that I do not have to make a claim but I judge an insurance company on HOW THEY DEAL WITH A CLAIM, not how they sell a policy. There are good co's & bad co's out there. I have only ever been with Aviva 1-2 weeks.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

vauxall20

Newbuyer gave this product an overall rating of 5 / 5

Simple

Easy quick process, great price for excellent cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Newbuyer

DavidM gave this product an overall rating of 5 / 5

Renewal

I had used Aviva before and went back - checked the price and still cheapest with nest cover NO hesitation in renewing

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DavidM

mike gave this product an overall rating of 2 / 5

communication

!st the online ASK does not work. 2nd AVIVA not replying to emails 3rd after nearly 2 weeks my policy still not showing on my aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Hi Mike, I'm sorry for the inconvenience caused. I can see your email was replied to shortly after your review here - I apologise for the unusually long wait. If you require further help please don't hesitate to reply back.

Yannis, Aviva Web Team

mike

Hello55 gave this product an overall rating of 5 / 5

Very good and helpful

House insurance good price and very good and helpful service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Hello55

silverbunny gave this product an overall rating of 4 / 5

very straightforward quotation process and attractive quote. Made the whole process very easy .

property insurance - Aviva Plus. Seems to cover everything I require of a property insurance policy, with the assurance of a big-name provider.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

silverbunny

Geocol gave this product an overall rating of 4 / 5

Helpful customer service

Motor insurance and house and contents insurance done over the phone by my wife. She is a bit miffed that you are addressing everything to me instead of her but we both think we've got a fair deal and are pleased with the way you have sorted things for us.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thanks for your positive review! With respect to who our documents are addressed to, on Home Insurance you can have two policyholders and are headed accordingly when managed by two people together. If you wish for us to look into it please don't hesitate to get in touch through your customer service contacts. I'm glad to hear you have had a good experience so far and found your policy competitive, I hope our contract will continue for a long time to come.

Yannis, Aviva Web Team

Geocol

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