Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1207 customer reviews

Joe90 gave this product an overall rating of 4 / 5

A good comprehensive policy

I purchased a home policy which was for contents only as the building policy does not expire until end of June. I chose Aviva because I already have a motor policy which I am happy with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
1 / 5

Joe90

Dotti gave this product an overall rating of 5 / 5

So easy

During this lockdown, and working from home, your very annoying advert kept coming up. So as my content insurance was due for renewal, I decided to give it a go, I saved 61.46.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Dotti

Fishface gave this product an overall rating of 2 / 5

What an issue.

I wanted to pay in full instead of monthly DD. what an issue. My policy had to be cancelled an a new one taken out. Although it was price matched I had to go through a new quote system and all the same questions. What a waste of my time and yours. Surely there could be an option of choosing either at renewal.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Please accept my apologies for the time this took to amend your payment type from monthly to annually. Unfortunately this isn't something we can amend on a policy at renewal or at any time. A new one has to be processed to accept a different payment type. I will record your feedback on our system to help with future improvements.

Tasha, Aviva Online Team

Fishface

Spice gave this product an overall rating of 5 / 5

Really helpful customer services

Called for home insurance quote, agent was really helpful, listened to what my requirements were and helped me to the correct policy - really helpful, polite and listened to me, did not try to add things I didn’t want or need.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Spice

IanF gave this product an overall rating of 5 / 5

Home Ins

Home insurance, moved to aviva to join my multicar insurance. Competitive quote with all access via web.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

IanF

mavewake gave this product an overall rating of 5 / 5

mavewake

Found the site easy to navigate, and the price quoted was great.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

mavewake

Rick gave this product an overall rating of 4 / 5

Purchase

Bought car insurance and House Insurance policy easy to understand and purchase on the internet Hopefully I won’t have a claim so won’t review that side of things

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Rick

Lancaster gave this product an overall rating of 5 / 5

Good service, easy and simple to access

Purchased home insurance to update current home policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Lancaster

Back to top