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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

mike gave this product an overall rating of 2 / 5

communication

!st the online ASK does not work. 2nd AVIVA not replying to emails 3rd after nearly 2 weeks my policy still not showing on my aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Hi Mike, I'm sorry for the inconvenience caused. I can see your email was replied to shortly after your review here - I apologise for the unusually long wait. If you require further help please don't hesitate to reply back.

Yannis, Aviva Web Team

mike

Hello55 gave this product an overall rating of 5 / 5

Very good and helpful

House insurance good price and very good and helpful service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Hello55

silverbunny gave this product an overall rating of 4 / 5

very straightforward quotation process and attractive quote. Made the whole process very easy .

property insurance - Aviva Plus. Seems to cover everything I require of a property insurance policy, with the assurance of a big-name provider.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

silverbunny

Geocol gave this product an overall rating of 4 / 5

Helpful customer service

Motor insurance and house and contents insurance done over the phone by my wife. She is a bit miffed that you are addressing everything to me instead of her but we both think we've got a fair deal and are pleased with the way you have sorted things for us.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thanks for your positive review! With respect to who our documents are addressed to, on Home Insurance you can have two policyholders and are headed accordingly when managed by two people together. If you wish for us to look into it please don't hesitate to get in touch through your customer service contacts. I'm glad to hear you have had a good experience so far and found your policy competitive, I hope our contract will continue for a long time to come.

Yannis, Aviva Web Team

Geocol

bazz gave this product an overall rating of 4 / 5

Good helpful advisor

Buildings and contents Buildings and contents Buildings and contents

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

bazz

Justin gave this product an overall rating of 5 / 5

Great customer service

Very customer focussed and achieved the desired result in one call.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Justin

Highlandlassie gave this product an overall rating of 5 / 5

Ease of use

I bought home insurance and it couldn't have been simplier. Good price, I compared quote with other providers and settled on Aviva, mostly for cost. Would recommend others to give them a try! Hopefully next year when I come to renew the cost won't have gone up and would most probably stick with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Highlandlassie

Rettrav gave this product an overall rating of 5 / 5

Change to Aviva

I had been with my previous Insurer for over 20 years. I had received excellent service and managed to negotiate acceptable renewal terms. Despite having only one small claim over the past 10 years this year the latest renewal premium increased substantially. I found the Aviva site very easy to use particularly the ability to cherrypick different levels of cover and instantly see the revised cost. Very competitive final quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rettrav

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