Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1206 customer reviews

Delboy gave this product an overall rating of 5 / 5

Excellent Customer Service

Whenever we have dealt with Aviva we have been treated exceptional well and all queries answered quickly and efficiently. (Prices are pretty good as well!!)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Delboy

A customer gave this product an overall rating of 5 / 5

Great Customer Service

I had flood in my house and Aviva responded with extreme speed to give me a variety of options to move forward with my claim. The customer service was very good in all aspect, man-ship, quality ...etc. Thank you Aviva.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

Golfer gave this product an overall rating of 5 / 5

Easy purchase

Switched to AVIVA for a straightforward no nonsense purchase after my previous insurer increased the premium by 50 pounds while removing cover for flood risk my call to the AVIVA agent reassured me that I would be fully covered and the purchase went through straight away I saved 200 pounds

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Golfer

PNic gave this product an overall rating of 5 / 5

Great service and easy renewal

Renew our home insurance, this is now under the AvivaPlus option by adding it to my car insurance already with them earlier in the year. Found it straight forward doing it this time on-line, saved money, that was a bonus in its self. Would highly recommend it and suggest looking into this option - if it’s your time to renewal your insurance - EXCELLENT

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PNic

EastMidsFox19 gave this product an overall rating of 5 / 5

Excellent customer service

I called to cancel my home insurance as the requote was not competitive, but the advisor I spoke to asked a couple of questions and was able to secure the right deal for us to remain with Aviva as the only reason to leave was the inflated cost. Delighted to keep it simple- my only comment was that it took this action to get the best quote which we should have got in the first place.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
3 / 5

EastMidsFox19

Gooddeal gave this product an overall rating of 5 / 5

Excellent

Good service and good deal easy access to the website

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gooddeal

GXGE gave this product an overall rating of 5 / 5

Efficient and well explained.

I already have Investment Bonds with Aviva which have done quite well, so I decided to transfer my house and contents insurance across to them as well as they were as competitive as anybody.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GXGE

Chippy gave this product an overall rating of 5 / 5

clear customer advise

Having been with my last insurer for too long with increasing premiums. I search the comparison sites just to get confused with the different types of covers,jargon and caveats . I then tried Aviva direct to find an insurer with sound advise, clear requirements and a competitive premium that beat my original insurer by some 200 pounds with I believe better cover overall etc. No issues in getting through on the phone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chippy

Back to top