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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1041 customer reviews

Rating breakdown

1041 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1041 customer reviews

normangettingold gave this product an overall rating of 5 / 5

Very good value

Changed to Aviva home insurance having been with another company for ages and the previous Company wanted to increase the premium by over 50 percent. Aviva's quote was much less than I was paying before too. Sensible policy questions with flexible cover. The Aviva App is also a useful tool so policy info is always at hand. We have car and holiday insurance with Aviva too. Excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

normangettingold

Shiv gave this product an overall rating of 5 / 5

Great for everything!

Amazing customer service and products! I cannot recommend AVIVA enough, I have taken out multiple policies with them as I am so impressed.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shiv

Tosh gave this product an overall rating of 5 / 5

Very helpful

I was told of Aviva by my daughter, she has car and house insurance, she’s delighted with the product and service . I have taken her advice and also have car and house insurance.. So glad I have, I have saved so much, staff are so patient which is much appreciated as I’m a mature customer. I will be staying with Aviva Many thanks, I’m a very satisfied customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tosh

Stigs gave this product an overall rating of 5 / 5

Outstanding service with a very competitive, value for money quote. Highly recommended. All completed with the minimum of fuss. Everything explained.

House Insurance. Wanted to move to a company with the focus on customer service and very good products. Extremely happy with the quotation and went ahead with the purchase. I'll be moving my Car Insurance to Aviva on renewal also. As an existing customer, you are able to get a good discount.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stigs

Sammy gave this product an overall rating of 5 / 5

Great product

Great product with great price, after shopping around was best deal

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sammy

Nima gave this product an overall rating of 1 / 5

Broken IT System

After 10 days I cannot see the policy in my dashboard yet. I have contacted Aviva several times and each time somebody said we have an IT issue. Well it is not fixed after many days until I receive an email to rate my experience so far. Well I am not sure how much the company and it’s broken IT system are reliable.

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi Nima, I'm sorry to hear of the technical issues you've faced. I have checked and can see a ticket has been raised with our IT department, I hope they'll be able to help. I have logged your concerns as feedback and hope the issue is fixed soon so you have online access. As always, we offer full support by phone, email and social media so please don't hesitate to speak to us on any of these avenues should you need support with your insurance policy.

Yannis, Aviva Web Team

Nima

Newbs gave this product an overall rating of 5 / 5

Aviva Direct is excellent package for home and contents Insurance:

Have recently switched our home and contents insurance to AvivaPlus and it is an excellent package. It has saved us nearly half on our premiums and with lower deductibles.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Newbs

luckyliz gave this product an overall rating of 5 / 5

best deal

After my previous insurers increased my premiums for no apparent reason I rang Aviva as I had another product with them. The person I spoke to on the phone was very helpful and explained everything very clearly. The quote was much less than my previous insurers were asking for the same level of cover so I had no hesitation in accepting the quote from Aviva. I would definitely recommend Aviva for insurance in the future.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

luckyliz

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