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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

Cookie gave this product an overall rating of 5 / 5

Great customer service. For those of us that detest form filling the application was a breeze.

On this occasion it was house and contents insurance. I also have several other policy’s with Aviva. Car, motorcycle and pension. There staff are always friendly and helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cookie

Bobbie gave this product an overall rating of 5 / 5

Great Landlord Insurance

Landlord insurance for a newly bought 'buy to let' property. given very helpful advice and ended up with a good value package.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bobbie

Tsvi gave this product an overall rating of 5 / 5

Very good experience

I bought Home and Car insurances It was great not having to go through to the usual ‘call centre’ but immediately was put through to highly competent and knowledgeable Aviva staff I would highly recommend Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tsvi

Martin gave this product an overall rating of 5 / 5

Great choice

Bought, direct from the company, household buildings and contents insurance having been quoted by my present broker and using price comparison websites. The cover provided is better and more readily understandable than some and is also much better value for money. Their communication and service has been excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Martin

VolvoS40 gave this product an overall rating of 5 / 5

Cheaper than another company's price last year!

Buildings and contents insurance. Really good, except the first monthly payment was taken forthwith, rather than at the start of the cover. I guess it will just end sooner.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

VolvoS40

RAYMO217 gave this product an overall rating of 5 / 5

Absolutely cannot complain about anything such good service

I purchased home insurance rang round a few companies but Aviva stood out with the knowledge and friendly attitude of staff

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RAYMO217

Cricket gave this product an overall rating of 5 / 5

Great website

Buildings and contents insurance was easy to set up. Less detail required and premium was lower than current provider Hope to renew next year with similar pricing

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Cricket

Supert gave this product an overall rating of 5 / 5

Smashing

Very good experience, good value for a quality product. Slight issue with saved quotes, but v happy anyway

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Supert

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