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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

bluedog gave this product an overall rating of 5 / 5

yes great service from the lady we spoke to

we bought home and contents insurance at a great price Wish i had changed to AVIVA years ago

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

bluedog

Yorkshirepensioner gave this product an overall rating of 5 / 5

Usual professionalism

Purchased purely on competitive price for Home Insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Yorkshirepensioner

A customer gave this product an overall rating of 5 / 5

Very efficient customer service

I have had my car insurance with Aviva fir numerous years so when needed home insurance contacted them. They were very helpful and even insures a high value piece of jewellery for me.

I would recommend Aviva to a friend

Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robbo gave this product an overall rating of 5 / 5

Easy Process

Very pleased with how straightforward the process was for obtaining building and contents insurance was.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robbo

Scarlett gave this product an overall rating of 5 / 5

Good service

I have bought car insurance and household insurance much cheaper than my previous provider.And great customer services .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Scarlett

JPEK gave this product an overall rating of 5 / 5

Home Policy change

While moving home, we needed the cover for the old & new home for a few days. The customer service agent suggested the policy, not address change as the best option. It worked really well! Thank you!

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JPEK

Vimala gave this product an overall rating of 5 / 5

good deal

I received good deal still not received my paper copy

I would recommend Aviva to a friend

By:
Gender:
Female

Vimala

EasyLife gave this product an overall rating of 3 / 5

Overkill on follow-up

What I liked about this was the fixed coverage - so no need to try and work out the value of all your belongings. But I found the constant follow-up emails irritating and unsubscribed.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

EasyLife

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