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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

Hoskar gave this product an overall rating of 4 / 5

Fairly quick and easy but not the cheapest . Hope customer service is up to the mark if I ever have to use them

Home insurance , changed company for Aviva (Norwich Union) .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Hoskar

Hubby gave this product an overall rating of 5 / 5

Great to deal with

Bought house contents and building insurance definitely recommend them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hubby

champasak gave this product an overall rating of 3 / 5

i could not get an answer on how you value the house in the event of a destruction of the building

Customer service is available but they will not give any assurance on the value of the house in the event of its destruction by fire etc

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
2 / 5
Value for money
1 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Thanks for taking the time to leave a review. It's a same to see you struggled to get this information. I have just popped you an email to answer your question.

Tasha, Aviva Online Team

champasak

Cedric gave this product an overall rating of 3 / 5

winterbottom

I was happy to insure my home with Aviva and Benicia from multi policy discount however as I did it online as no customer service agents were available as they are apparently working from home which is fine in these times but why don’t they answer the phone anymore and what is the point of having them if you can only buy online with Aviva. I am not sure my policy is correct and I have adequate cover as questions are very minimal and simple so really not happy to have paid for insurance and so not know if I am covered adequately? Very disappointing from a once great company.

By:
Gender:
Male
Policy features and benefits
1 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Morning, It's a shame to see your comments. If you could please contact us either on Facebook/Twitter via private message with your policy number and query and we can assist you further. Thanks

Nat, Social Media Team

Cedric

Spider gave this product an overall rating of 4 / 5

Pleasant people delivered a quality service in a cheerful and informative manner!

Household insurance quick and easy, plus car insurance, good fair deals.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Spider

DeeG gave this product an overall rating of 5 / 5

Great

I bought my car insurance with Aviva after comparing many companies. Their premium for the cover required was excellent, very competitive and much lower that the renewal price of my current insurer. The process on line was very easy and quick to do.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DeeG

Niall gave this product an overall rating of 4 / 5

Answered the phone prom[ptly

Answered the phone promptly. Was knowledgeable about the insurance product. Had to put me on hold to get answers to one of my questions, but explained was doing this. Came back quickly with an answer. Great to be able to speak to a real person. Why don't others companies learn that we buy from people not machines, at least I don't!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Niall

Curly gave this product an overall rating of 5 / 5

Customer service

I was pleased with the service and price received from Aviva in connection with my home and building insurance and would not hesitate to recommend them to others.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Curly

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