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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1041 customer reviews

Rating breakdown

1041 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1041 customer reviews

LM50 gave this product an overall rating of 5 / 5

Great value

I have bought contents and buildings insurance with Aviva. It is amazing value being able to spread the cost over 12 months with no interest.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LM50

A customer gave this product an overall rating of 5 / 5

No need to call out to try emergency cover

No problems to date Never needed to try out emergency cover but other cover for building and contents seems good

I would recommend Aviva to a friend

Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

notgotone gave this product an overall rating of 5 / 5

Very helpful sales person

Purchased a yearly house insurance. Pleased with price quoted. Your customer advisor was very helpful and polite.

I would recommend Aviva to a friend

By:
Gender:
Female

notgotone

Greyhound gave this product an overall rating of 5 / 5

Great service

Easy to request a quote , good discounts for existing customers, competitive costs , great online account service , easy to access documents

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Greyhound

Sean gave this product an overall rating of 5 / 5

User friendly

Bought home insurance. User friendly and good customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Sean

Terry gave this product an overall rating of 4 / 5

Satisfaction assured

I made a call to enquire about home insurance and ended up taking a policy. Now I am not mad so I reckon that my action sums up my satisfaction with the policy, service and company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Terry

Pensioner gave this product an overall rating of 5 / 5

Superb Service

Having received a home insurance renewal quote from previous insurer showing yet another increase I searched online for other quotes. Aviva were highly rated so I chose to insurance our home with them. It was a very simple process online with excellent customer service to follow. I will certainly consider Aviva when I come to renew my car insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Pensioner

Bubbles gave this product an overall rating of 5 / 5

Quickly dealt with my request. Clear explanations! Pleasant manner! Felt confident!

I bought house building insurance. I also have a life insurance policy and travelling insurance . Next year. I try for car insurance

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bubbles

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