Overall rating
This product has been awarded an overall rating of from 1206 customer reviews
Rating breakdown
1206 reviews
- 5 stars awarded by 566 reviewers
- 4 stars awarded by 141 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 26 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Justin gave this product an overall rating of
Great customer service
20/03/2020
Very customer focussed and achieved the desired result in one call.
I would recommend Aviva to a friend
- By:
- Justin
- Gender:
- Male
- Age:
- 45 to 54
Justin
Highlandlassie gave this product an overall rating of
Ease of use
19/03/2020
I bought home insurance and it couldn't have been simplier. Good price, I compared quote with other providers and settled on Aviva, mostly for cost. Would recommend others to give them a try! Hopefully next year when I come to renew the cost won't have gone up and would most probably stick with Aviva.
I would recommend Aviva to a friend
- By:
- Highlandlassie
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Highlandlassie
Rettrav gave this product an overall rating of
Change to Aviva
17/03/2020
I had been with my previous Insurer for over 20 years. I had received excellent service and managed to negotiate acceptable renewal terms. Despite having only one small claim over the past 10 years this year the latest renewal premium increased substantially. I found the Aviva site very easy to use particularly the ability to cherrypick different levels of cover and instantly see the revised cost. Very competitive final quote.
I would recommend Aviva to a friend
- By:
- Rettrav
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rettrav
Zarnia51 gave this product an overall rating of
House Contents
14/03/2020
I've just bought house insurance from Aviva because I bought it for another residence and thought it to be a good deal. I hope I never have to use the policy, but if I do I will post another review and tell you how satisfied I am or am not with the policy.
I would recommend Aviva to a friend
- By:
- Zarnia51
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Zarnia51
Pollyanna gave this product an overall rating of
Value for money
13/03/2020
I came to aviva because they were the cheapest one for me at the time of getting the policy.
I would recommend Aviva to a friend
- By:
- Pollyanna
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pollyanna
AMCH gave this product an overall rating of
GREAT CUSTOMER SERVICE,EASY SET UP
13/03/2020
I have my vehicles insured with Aviva and have found them fantastic and the process is easy and simple. So decided to get my property insured with them as well, even though their price was slightly higher than other companies, I decided to go with them, as the process is simple and straight forward and no long monotonous questions to answer.
I would recommend Aviva to a friend
- By:
- AMCH
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
AMCH
Fred gave this product an overall rating of
Home and Car Insurance
11/03/2020
Switched to Aviva home insurance this year a month before car insurance renewal was due. When car renewal came through it had increased by over 20 percent. When the increase was challenged the adviser could not give me a specific reason for the increase. Sounds like they hook you for one product then bump the price up for the other!
- By:
- Fred
- Gender:
- Male
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 4 / 5
Hi Fred, our premiums are influenced but over 140 rating factors that often work in combination. In effect - in addition to the fact that our factors are normally business-sensitive, this means we aren't able to provide specific pricing information. We generally price our products on an individual basis and I can confirm the fact you had a second product only meant that you would see a discount on both, it is a shame that rating factors caused a price increase this time around. I hope we have remained competitive for you and that you choose to renew with us.
Yannis, Aviva Web Team
Fred
FIXITFIL gave this product an overall rating of
Great Price and Website
10/03/2020
Home Insurance Good Price and Easy to Fill Out The Forms
I would recommend Aviva to a friend
- By:
- FIXITFIL
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
FIXITFIL