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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1156 customer reviews

Rating breakdown

1156 reviews

  • 5 stars awarded by 519 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1156 customer reviews

mascott2 gave this product an overall rating of 5 / 5

great customer service

Straight forward quote system with professional and friendly telephone customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

mascott2

Elizabeth gave this product an overall rating of 5 / 5

Easy to deal with

I made a claim following a burglary at home. There were no issues, all people were respectful of my situation and the claim was followed up in a timely and pleasant manner. It was a straight forward experience at a difficult time. Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

Elizabeth

nicelahore gave this product an overall rating of 5 / 5

Excellent customer services

Excellent customer services, better renew price every year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

nicelahore

Griff gave this product an overall rating of 5 / 5

Great service very helpful.

Home insurance. The whole experiance was very easy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Griff

trudg gave this product an overall rating of 5 / 5

great service

I have just got house insurance with aviva . Previously have two cars insured . Been easy to arrange and set up.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

trudg

BigAl gave this product an overall rating of 5 / 5

Efficiency

Aviva insurance is easy to follow and understand, and the rates quoted are realistic. I look forward to them quoting me for vehicle insurance when the time comes.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BigAl

Mick gave this product an overall rating of 5 / 5

Easy WEB SITE

Great value for money and the website is easy to navigate.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mick

Chrismo gave this product an overall rating of 5 / 5

Quick and easy to sort

Nice and simple way to save time and sort your insurance. Sick of filling in page after page of details for every website. This asks the minimum questions and in minutes it's done. Superb..

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chrismo

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