Overall rating
This product has been awarded an overall rating of from 1041 customer reviews
Rating breakdown
1041 reviews
- 5 stars awarded by 408 reviewers
- 4 stars awarded by 107 reviewers
- 3 stars awarded by 22 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
ThKl gave this product an overall rating of
Order process
28/09/2019
very simple and fast process going through the website, good explanations, easy to understand.
I would recommend Aviva to a friend
- By:
- ThKl
- Gender:
- Male
- Age:
- 45 to 54
ThKl
Absta gave this product an overall rating of
Simple and good service
28/09/2019
I like the fact that you get discounts for other products as this is showing loyalty to existing customers The online dashboard and process makes it really easy to see all accounts and get quotes for anything else that’s required
I would recommend Aviva to a friend
- By:
- Absta
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Absta
AP19 gave this product an overall rating of
Excellent customer service
26/09/2019
Brought combined car and house insurance. Insured two car along with building and contents. The customer rep just explained the different options, no pushy hard sell. Just had answer a few simply questions. No interrogation. Pleasure doing business with a company who puts the customer first.
I would recommend Aviva to a friend
- By:
- AP19
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
AP19
CaptainCoxy gave this product an overall rating of
Home insurance made easy
25/09/2019
Having had my existing home insurance premium increase by 25 percent on renewal it was time to review alternatives . As a shareholder and having such a good deal on the two car motor insurance it was time to give Aviva the chance to quote. The process on line stalled after the postcode was given as the property is close to the sea shore. However I followed it up on the phone with the quotation team member it was reviewed by the underwriter reasons explained & problem solved . The full terms and cover were meticulously explained to me and was so easy to understand. The quotation was more expensive than my existing quoted premium but the cover offered is vastly superior.
I would recommend Aviva to a friend
- By:
- CaptainCoxy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
CaptainCoxy
WATH gave this product an overall rating of
excellent service
25/09/2019
Home insurance ,good service and good value fo money.
I would recommend Aviva to a friend
- By:
- WATH
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
WATH
None gave this product an overall rating of
Great customer service
25/09/2019
Great customer service, staff good to discuss product.
I would recommend Aviva to a friend
- By:
- None
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
None
Dave gave this product an overall rating of
Horrendous experience.
24/09/2019
For all the stuff one buys one gets a quote and then a call and pay gets it going After several purchases I followed procedure to obtain travel insurance but before receiving quote I called to cancel. Then I received a quote so I called again to cancel, then I received policy, so I wrote, then hearing nothing wrote again......... What is the matter with them? OMGA
I would recommend Aviva to a friend
- By:
- Dave
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
Hi Dave, thanks for your review. Sorry about the duplicated post you received. As we discussed on the call, the policy provides you with all the cover requested over the phone. The letter you received was in regards to an old quote which was done before you took your policy out. I hope this helps clear things up. Many thanks
Will, Social Media Team
Dave
norfolkiang gave this product an overall rating of
pleasant staff, good product, right price
24/09/2019
bought home and contents insurance which had all the right sort of options available. staff were helpful after the online failed although having two different options for the same thing was confusing if not a bit stupid!
I would recommend Aviva to a friend
- By:
- norfolkiang
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 3 / 5
norfolkiang