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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Justin gave this product an overall rating of 5 / 5

Great customer service

Very customer focussed and achieved the desired result in one call.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Justin

Highlandlassie gave this product an overall rating of 5 / 5

Ease of use

I bought home insurance and it couldn't have been simplier. Good price, I compared quote with other providers and settled on Aviva, mostly for cost. Would recommend others to give them a try! Hopefully next year when I come to renew the cost won't have gone up and would most probably stick with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Highlandlassie

Rettrav gave this product an overall rating of 5 / 5

Change to Aviva

I had been with my previous Insurer for over 20 years. I had received excellent service and managed to negotiate acceptable renewal terms. Despite having only one small claim over the past 10 years this year the latest renewal premium increased substantially. I found the Aviva site very easy to use particularly the ability to cherrypick different levels of cover and instantly see the revised cost. Very competitive final quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rettrav

Zarnia51 gave this product an overall rating of 5 / 5

House Contents

I've just bought house insurance from Aviva because I bought it for another residence and thought it to be a good deal. I hope I never have to use the policy, but if I do I will post another review and tell you how satisfied I am or am not with the policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Zarnia51

Pollyanna gave this product an overall rating of 5 / 5

Value for money

I came to aviva because they were the cheapest one for me at the time of getting the policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pollyanna

AMCH gave this product an overall rating of 5 / 5

GREAT CUSTOMER SERVICE,EASY SET UP

I have my vehicles insured with Aviva and have found them fantastic and the process is easy and simple. So decided to get my property insured with them as well, even though their price was slightly higher than other companies, I decided to go with them, as the process is simple and straight forward and no long monotonous questions to answer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AMCH

Fred gave this product an overall rating of 3 / 5

Home and Car Insurance

Switched to Aviva home insurance this year a month before car insurance renewal was due. When car renewal came through it had increased by over 20 percent. When the increase was challenged the adviser could not give me a specific reason for the increase. Sounds like they hook you for one product then bump the price up for the other!

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Hi Fred, our premiums are influenced but over 140 rating factors that often work in combination. In effect - in addition to the fact that our factors are normally business-sensitive, this means we aren't able to provide specific pricing information. We generally price our products on an individual basis and I can confirm the fact you had a second product only meant that you would see a discount on both, it is a shame that rating factors caused a price increase this time around. I hope we have remained competitive for you and that you choose to renew with us.

Yannis, Aviva Web Team

Fred

FIXITFIL gave this product an overall rating of 5 / 5

Great Price and Website

Home Insurance Good Price and Easy to Fill Out The Forms

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

FIXITFIL

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