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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

FIXITFIL gave this product an overall rating of 5 / 5

Great Price and Website

Home Insurance Good Price and Easy to Fill Out The Forms

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

FIXITFIL

Nicky gave this product an overall rating of 5 / 5

Customer

I bought two home insurances. One for contents and one for building

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nicky

Samt gave this product an overall rating of 4 / 5

Good

Easy to navigate and choose what you want. Good service

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Samt

Mike gave this product an overall rating of 5 / 5

Good site and pleasant, helpful staff

Having a competitive online quote for Aviva Plus House Insurance was so easy and queries dealt with so well over the phone I decided to change my insurance to Aviva Plus.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Mike

LotteAC gave this product an overall rating of 4 / 5

Good Price for Insurance

I was due to renew my existing Buildings and Contents Home Insurance. It had gone up to a ridiculous amount. Aviva was recommended to me by my daughter. The quote was very competitive with good levels of cover and on line purchase was easy. I opted for paper copy of policy which was sent out promptly.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LotteAC

gigi gave this product an overall rating of 4 / 5

Easy to arrange contents insurance on line

but I don't see the need to write an essay - really annoying.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

gigi

Myrtle gave this product an overall rating of 5 / 5

Very easy to use service

I have household insurance - buildings and contents - for both main home and a holiday home. I find AVIVA so very easy to use. The on-line system is excellent - I really like just being able to choose from 3 levels of cover. No messing around with lots of underlying details re valuations, conditions etc. I also reduced the premium by increasing the excess - and you can see everything straight away online. Really easy to use and very flexible. Also prices compare very favourably with other providers. When I needed help/clarification, telephone support was excellent. Finally, being able to access all documents etc online is really convenient.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Myrtle

Brian gave this product an overall rating of 4 / 5

Building insurance

Very straightforward procedure, uncomplicated.Staff helpful and polite

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Brian

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