Overall rating
This product has been awarded an overall rating of from 1163 customer reviews
Rating breakdown
1163 reviews
- 5 stars awarded by 526 reviewers
- 4 stars awarded by 131 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Andrea gave this product an overall rating of
Home insurance plus
03/01/2020
I managed to receive a quote saving me money each month. It was very straight forward to complete the insurance online even the payment system. The two attractions were the 24 hr emergency service and a link to a personal solicitor for advice which were not options with my previous home insurance agent. Hope the offers even get better .
I would recommend Aviva to a friend
- By:
- Andrea
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Andrea
gringo gave this product an overall rating of
Excellent all round
31/12/2019
I have three car ins...two house ins and travel ins with Aviva
I would recommend Aviva to a friend
- By:
- gringo
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
gringo
Hoindog gave this product an overall rating of
Great customer service by your advisor .
31/12/2019
Buildings & Contents insurance. Great customer service.
I would recommend Aviva to a friend
- By:
- Hoindog
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hoindog
Chris gave this product an overall rating of
Straightforward and Direct
30/12/2019
Bought home insurance: the buying process was simple and straightforward. Although I have never made a home insurance claim in 38 years, the true test will come if I ever have to in the future (hopefully not) Chris.
I would recommend Aviva to a friend
- By:
- Chris
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Chris
TerryC gave this product an overall rating of
Excellent Customer Service!
29/12/2019
I have just arranged my Home Insurance cover with Aviva via their website. The quotation process was simplicity itself and I was impressed both with the extent of cover and the competitive premium level. For once the marketing hype of a major insurance company is absolutely true in that the policy has been designed with the customer in mind and the process simplified as far as is possible. Just to confirm that I fully understood the policy cover I rang the customer service helpline for confirmation/clarification and, once again, the service/response was excellent.
I would recommend Aviva to a friend
- By:
- TerryC
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
TerryC
holymother gave this product an overall rating of
Excellent customer service - no room for confusion
29/12/2019
Home & building insurance - very straightforward process.
I would recommend Aviva to a friend
- By:
- holymother
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
holymother
Bicko gave this product an overall rating of
Change Address
27/12/2019
Quick telephone response and dealt with very efficiently. Pleased with service
I would recommend Aviva to a friend
- By:
- Bicko
- Gender:
- Male
- Age:
- 65 or over
Bicko
CathyB123 gave this product an overall rating of
Great Price
24/12/2019
I purchased the Aviva Plus for my car and home insurance and the total was only 3pounds more than my car insurance was going to be for the year from my previous insurer. It was very quick and easy to get a quote and then to purchase. Really pleased with the whole process.
I would recommend Aviva to a friend
- By:
- CathyB123
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
CathyB123