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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

Andrea gave this product an overall rating of 4 / 5

Home insurance plus

I managed to receive a quote saving me money each month. It was very straight forward to complete the insurance online even the payment system. The two attractions were the 24 hr emergency service and a link to a personal solicitor for advice which were not options with my previous home insurance agent. Hope the offers even get better .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Andrea

gringo gave this product an overall rating of 5 / 5

Excellent all round

I have three car ins...two house ins and travel ins with Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gringo

Hoindog gave this product an overall rating of 5 / 5

Great customer service by your advisor .

Buildings & Contents insurance. Great customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hoindog

Chris gave this product an overall rating of 5 / 5

Straightforward and Direct

Bought home insurance: the buying process was simple and straightforward. Although I have never made a home insurance claim in 38 years, the true test will come if I ever have to in the future (hopefully not) Chris.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chris

TerryC gave this product an overall rating of 5 / 5

Excellent Customer Service!

I have just arranged my Home Insurance cover with Aviva via their website. The quotation process was simplicity itself and I was impressed both with the extent of cover and the competitive premium level. For once the marketing hype of a major insurance company is absolutely true in that the policy has been designed with the customer in mind and the process simplified as far as is possible. Just to confirm that I fully understood the policy cover I rang the customer service helpline for confirmation/clarification and, once again, the service/response was excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TerryC

holymother gave this product an overall rating of 5 / 5

Excellent customer service - no room for confusion

Home & building insurance - very straightforward process.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

holymother

Bicko gave this product an overall rating of 4 / 5

Change Address

Quick telephone response and dealt with very efficiently. Pleased with service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Bicko

CathyB123 gave this product an overall rating of 5 / 5

Great Price

I purchased the Aviva Plus for my car and home insurance and the total was only 3pounds more than my car insurance was going to be for the year from my previous insurer. It was very quick and easy to get a quote and then to purchase. Really pleased with the whole process.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CathyB123

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