Overall rating
This product has been awarded an overall rating of from 1207 customer reviews
Rating breakdown
1207 reviews
- 5 stars awarded by 566 reviewers
- 4 stars awarded by 142 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 26 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
TOSHER7300 gave this product an overall rating of
Great efficiency
04/03/2020
Home insurance buildings and contents. Easy to buy and easy payment instalments
I would recommend Aviva to a friend
- By:
- TOSHER7300
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
TOSHER7300
Maggie gave this product an overall rating of
Excellent customer service
03/03/2020
I purchased house and contents insurance. A very friendly member of staff explained all my options very clearly in order that I could make an informed decision.
I would recommend Aviva to a friend
- By:
- Maggie
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Maggie
LeGod gave this product an overall rating of
Superbe
02/03/2020
Great product at a great price and interest free payments are always a good thing !
I would recommend Aviva to a friend
- By:
- LeGod
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
LeGod
spindle gave this product an overall rating of
great phone service.
02/03/2020
house insurance phone was great way to get covered.
I would recommend Aviva to a friend
- By:
- spindle
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
spindle
GaryB gave this product an overall rating of
Extremely competitive
02/03/2020
I bought buildings and contents insurance and the price offered by Avvia was cheaper than any on the major price comparison websites for similar benefits. The purchase was easy as the website was very user friendly. I am, however, all too well aware that the real measure of an insurance company is how they respond when you make a claim. I haven't had to do that yet, so can offer no comment on Aviva's performance. But so far, so good.
I would recommend Aviva to a friend
- By:
- GaryB
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
GaryB
B00t gave this product an overall rating of
Would recommend your services to family members and friends
01/03/2020
Home insurance was extremely easy to purchase online.
I would recommend Aviva to a friend
- By:
- B00t
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
B00t
TonyT gave this product an overall rating of
Fabulous product
01/03/2020
At last a home insurance policy to exactly match my needs, three levels of cover available. Simply put into easily understood groups. Find the group that matches your requirements and buy. No confusing questions and a really easy application to navigate. Thrilled with the premium offered at no extra charge for monthly premiums. Plus a further discount for having other products with Aviva.
I would recommend Aviva to a friend
- By:
- TonyT
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
TonyT
Jean gave this product an overall rating of
Your Assistant was very professional and efficient when handling my call.
01/03/2020
I was pleased to be able to get good comprehensive insurance for my listed building at a competitive price. The telephone assistant covered my call professionally and with efficiency. Likewise the company sent out official confirmation of my order with full details and in good time.
I would recommend Aviva to a friend
- By:
- Jean
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
Jean