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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1041 customer reviews

Rating breakdown

1041 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1041 customer reviews

Stan gave this product an overall rating of 5 / 5

Excellent service.

Easy to choose cover of service, simple and concise.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stan

Elliot gave this product an overall rating of 1 / 5

Massively Disappointed

I’ve been with aviva for a year now and so good so far until I moved into my first home. Now I’ve always paid more than I should because I like my fast cars, but I finally started to get a decent price and then I move into my first house, literally 1 minute round the corner from my old address, same area, same town and it’s been bumped up 15 pounds a month!! Massively disappointed! The only thing that I can’t fault is the woman I spoke to as she was very nice

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
1 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

I'm sorry to see that you are unhappy with your new premium. Insurance policies are based on 100's of different rating factors, your postcode rating is one of the major rating factors. Even moving a mile up the road can have a big impact on your premium. Hopefully we are still competitive at your new address, even with the increase in you your premium. Thanks for taking the time to provide us with your feedback.

Mike, Aviva Online Team

Elliot

Spyke gave this product an overall rating of 5 / 5

Quick and easy service

It was cheaper than my renewal quote which kept going up and gave same cover

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Spyke

A customer gave this product an overall rating of 5 / 5

excellent customer service,very helpful and reply very quickly to any request.

Bought house insurance,excellent,covers everything.

I would recommend Aviva to a friend

Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Sarahs gave this product an overall rating of 5 / 5

Good customer service

The representative worked hard to answer our queries, was polite and friendly

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sarahs

gagitman gave this product an overall rating of 5 / 5

surprised by the ease and so quick to do a quote

I first bought my car insurance. because the quote was very reasonable and easy to answer the questions. then when my home insurance was due the price was just what i was looking and quote for next year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gagitman

HammyC gave this product an overall rating of 3 / 5

Good idea - not the cheapest

Already had home insurance with a normal policy from aviva - got a renewal from aviva and also got a quote for aviva plus which was cheaper so went for it - in the meantime just got a quote from another well known insurance provider and it was twenty five pounds cheaper and AVIVA REFUSED TO PRICE MATCH , so when I get time I will switch as with this attitude left a fowl taste, shop around before signing up

By:
Gender:
Male
Age:
45 to 54

Hi HammyC, Although the new AvivaPlus policy does include a renewal price guarantee to guarantee that you'll pay the same or an even better price than if you were a new customer to AvivaPlus, unfortunately it does not extend to price match what other companies can offer. I have checked & can confirm that the policy taken does already include the multi policy discount for you & is the very best price we can offer based on the details provided & cover selected. I'm sorry that it's left you feeling that way & hope not to lose you custom as a result. I have logged your concerns & feedback accordingly so our complaints team will be in contact with you to discuss the matter further. Should you need anything further in the meantime please don't hesitate to contact us. Kind Regards

Jen , Social Media Response Team

HammyC

Tabard1 gave this product an overall rating of 5 / 5

Worried Sick

I had water leaking in my front garden, water board did not want to know. I was going on holiday in a few days and I was worried sick at what I was going to do. Having had a sleepless night, I thought contents and building policy, phoned up Aviva and gave the guy my policy number which he checked. Yes you are covered, leave it with me I will get it sorted for you, sure enough the company came, found the leak, repaired it you would not have known they had been, everything was left perfectly tidy no mess at all. This was the first time in 50 years I have made a claim, but Aviva dealt with the problem, I was able to go on holiday with peace of mind. Perfect service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Thank you for taking the time to leave a review Mike & for your kind words. I'm really glad to hear that we were able to help you get the leak fixed & as a result you could enjoy your holiday worry free. Should you need anything further at all please just let us know. Take care

Jen, Social Media Response Team

Tabard1

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