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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1041 customer reviews

Rating breakdown

1041 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1041 customer reviews

Antboy17 gave this product an overall rating of 5 / 5

The best service

Bought Aviva home & contents insurance, it was straight forward, there was no hidden charges all the questions were positive,,& Aviva were very competitive, also there were no extra fees for monthly payments, or for pulling out if you find a, cheaper insurance, i recommend you get a quote from Aviva first when you come to renewing any insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Antboy17

John gave this product an overall rating of 3 / 5

Mixed Results

Home Insurance claim following garage burglary. The initial response from Aviva at the first contact was first class - empathy and efficient in dealing with the claim and settling the smaller items. Once handed over to "Bevalued" however the timescales lengthened considerably taking 8 weeks to get replacement items which I think could and should have been shorter.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
1 / 5
Customer experience
3 / 5
Fairness
5 / 5

John

none gave this product an overall rating of 5 / 5

great customer service

We purchased Home insurance for contents & buildings & is the cheapest well known company with a good reputation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

none

Mick gave this product an overall rating of 5 / 5

Easy process, good product

Needed to renew Home insurance. Used the usual comparison sites but Aviva came up with a great deal - as an existing customer this is excellent customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mick

Ivor gave this product an overall rating of 5 / 5

Very helpful

A great deal of time and effort was taken to get the policy tailored to my needs

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Ivor

parks37 gave this product an overall rating of 4 / 5

Good Service

I have Life Assurance, and Car Insurance with Aviva and I cannot fault them for the service on both counts or on cost. But they let me down on contents insurance, they took the premium this month and not September as requested, they did offer an explanation and refunded my premium so no harm done, well done Aviva. I may still take out the Aviva contents policy, they are still the cheapest out of 5 companies looked at.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

parks37

Grandad gave this product an overall rating of 5 / 5

Fantastic service and very caring and helpful.

I bought car insurance and also house and contents insurance (very pleased).

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grandad

Albecq gave this product an overall rating of 4 / 5

Simple to do

Went for the home insurance which was easy to fill in online and very competitive to my previous one. All communications I had via the phone were good and clarified a few of the things that I needed to know. I would have given them 5 stars but I had to let Aviva know that I had not received any communications from them to confirm my insurance had been accepted, even though they had taken my first instalment. They have since apologised for the mistake.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Albecq

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