Overall rating
This product has been awarded an overall rating of from 1040 customer reviews
Rating breakdown
1040 reviews
- 5 stars awarded by 408 reviewers
- 4 stars awarded by 107 reviewers
- 3 stars awarded by 22 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 18 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Jocol gave this product an overall rating of
Fast Efficient
26/10/2020
easy to use fast responses. Clear instructions Not had any reason to make a claim so cannot comment on this. Very Satisfied
I would recommend Aviva to a friend
- By:
- Jocol
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Jocol
Mindy gave this product an overall rating of
Excellent customer service
25/10/2020
Purchased house insurance. Extremely competitively priced. Advisor totally professional and helpful and all queries answered immediately.
I would recommend Aviva to a friend
- By:
- Mindy
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mindy
Wags gave this product an overall rating of
I found the representative very helpful and attentive.
25/10/2020
I took advice from one of my neighbors as they use your services. I saved around 250 so I’m delighted.
I would recommend Aviva to a friend
- By:
- Wags
- Gender:
- Male
- Policy features and benefits
- 3 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Wags
ANGELA gave this product an overall rating of
BUILDING AND CONTENTS
25/10/2020
I REQUIRED BUILDING AND CONTENTS INSURANCE FOR A GRADE 2 LISTED HOUSE. I WAS UNABLE TO COMPLETE THIS ON LINE AND REQUIRED THE SUPPORT OF THE CUSTOMER SERVICES. IT WAS VERY EASY TO DO, GAVE ME WHAT I NEEDED, AT A COMPETITIVE PRICE.
I would recommend Aviva to a friend
- By:
- ANGELA
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hi Angela, thank you for your positive review. I'm glad to hear our Customer Service team could help you complete it swiftly so we can get your historic home insured. Thanks again for your review and for insuring with us.
Yannis, Aviva Web Team
ANGELA
Jake gave this product an overall rating of
Smooth quotation and acceptance proceedure
24/10/2020
Initial signup procedure and cover provided is excellent.
I would recommend Aviva to a friend
- By:
- Jake
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Jake
Whyisthisnecessary gave this product an overall rating of
Easy process to take out property and content insurance
24/10/2020
None of the tedious questions about door locks and age and size of property. Process completed quickly and whilst I had to get involve with their online chat service just to clairify how attached garage roofing is dealt with (something that would be helpful as part of the application) this was efficient and professional. Hopefully any claims process with be constructive and helpful too. Regards Tony
I would recommend Aviva to a friend
- By:
- Whyisthisnecessary
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Whyisthisnecessary
Joseph gave this product an overall rating of
HOUSE INSURANCE
24/10/2020
Purchased house insurance, already had car insurance with Aviva, so got extra discount for multi policy. Policy application wizard was much simplified, with more generic questions, and easily understood.
I would recommend Aviva to a friend
- By:
- Joseph
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Joseph
Billy gave this product an overall rating of
Home and Car Insurance
23/10/2020
I have bought both car and home insurance this year and found the prices to be very competitive. Web site easy to navigate and get costs and the telephone help is excellent. All in all a good company to deal with.
I would recommend Aviva to a friend
- By:
- Billy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Billy