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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

Mancunian gave this product an overall rating of 4 / 5

A very suitable policy

I bought a home insurance policy. It covers everything I need, and arrangeing it was straightforward, and was quicker than arrangeing policies from other insurers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Mancunian

sues gave this product an overall rating of 5 / 5

Customer Service

We purchased home insurance using online form but also spoke to Customer Service with queries & reassurance as we are new to their home insurance although we are existing customers. An easy online form followed by a professional, reassuring & helpful conversation made our choice of Aviva the right one for us. Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

sues

Queenie gave this product an overall rating of 4 / 5

Better

We purchase home insurance online this was a lot of difference in price than phoning

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Queenie

Shoot4Toffee gave this product an overall rating of 3 / 5

Car Insurance Quote (Then ReQuote)

Offered Car Insurance Renewal by AVIVA. The offer was 60 Pounds Greater than the SAME identical product when I got a new quote from the AVIVA website! So by asking for a new quote from AVIVA, I saved SIXTY POUNDS on the insurance renewal AVIVA offered. I found more savings achievable with other insurers however my experience with AVIVA has led me to believe the service offered is and will be excellent in the event of a claim.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
3 / 5

Thanks for taking the time to leave a review. I'm glad that you've decided to stay with us & we'll always do everything we can to help you. Rating factors used to calculate our prices change on a daily basis, so there can be a difference between your renewal quote & a brand new quote as they'll be days or weeks apart. I hope that helps explain

Tasha, Aviva Online Team

Shoot4Toffee

piper1 gave this product an overall rating of 5 / 5

Affordable sensible insurance

Aviva have provided me with first class house insurance at very reasonable cost for twelve months cover. I don't think that Aviva can be beaten by any other company. I checked several other companies on-line and by telephone before going to Aviva and all had to admit they could not improve on the Aviva cover. I did complete the Aviva on-line quote but I did also speak to one of their advisors to check my cover against the quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

piper1

Woodeye gave this product an overall rating of 5 / 5

A very easy website to navigate.

It was a very straightforward easy to use website and the price of the insurance was very competitive .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Woodeye

Stowey gave this product an overall rating of 2 / 5

Slightly Disappointed

The policy is fantastic but the admin team over promise and under deliver. Had to make 2 phone calls before I received my policy and now can’t log into MyAviva due to an IT error and didn’t receive a phone call back as promised to sort it out. Maybe someone will read this review and get in touch.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

The Customer Service team have raised your online issues to the IT team. The IT team will be in touch with you directly to confirm that they have fixed the problems with your MyAviva account. In the mean time for peace of mind, the previous agent you spoke to over the phone has sent out your documents to you.

Jenny , Aviva Online Team

Stowey

11grange gave this product an overall rating of 4 / 5

Grange

Was very helpful and friendly. Easy to talk and discuss what was required.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

11grange

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