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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Orlando gave this product an overall rating of 4 / 5

Home Ins

Got what I wanted at an acceptable price. Had a good experience with Aviva on a previous occasion. Would have been 5 stars if I'd been able to discuss one particular question I had with someone on the phone. I think many companies are taking advantage of Covid to go entirely on-line and there are times when that just won't do.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Orlando

Saucy gave this product an overall rating of 5 / 5

Good service very helpful and polite

Bought home insurance no problem and well looked after and they explained everything perfectly

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Saucy

Nelly gave this product an overall rating of 5 / 5

Great customer service had no problems at all. I now have car and home insurance with them. Very competitive rates !

So impressed with Aviva I now have my car and home insurance with them !

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nelly

ianc gave this product an overall rating of 5 / 5

Online system was easty to use

Purchased House and Contents Insurance. Online system was easy to use and policy was cheaper than my existing policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

ianc

Alan gave this product an overall rating of 5 / 5

Excellent Customer Service

Aviva offered me exactly what I was looking for, and at the right price. The Home Contents gave me peace of mind. I would recommend Aviva to other potential clients. Good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Alan

Joujou gave this product an overall rating of 5 / 5

Excellent

With the service that I received so far. Im very pleased

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Joujou

Peter gave this product an overall rating of 5 / 5

A reassuring insurance company

I changed my Home Insurance to Aviva because it was better value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Peter

BirdyB gave this product an overall rating of 5 / 5

Competitive price

Easy to use web site, answering most questions simply further information if needed sorted by telephone quickly. I already had car insurance, thought I would get a house insurance quote to compare. Pleased with my quote plus discount for having other policies . I always shop around never just renew.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BirdyB

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