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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1041 customer reviews

Rating breakdown

1041 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1041 customer reviews

KW1980 gave this product an overall rating of 5 / 5

NR.1

very very supportive and friendly costumer service. Top Quality of Insurance. Very helpful by calling. 1A

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KW1980

Suzie gave this product an overall rating of 5 / 5

Quick & easy

Bought car insurance with AVIVA last year. Very professional & easy to sign up. Have now purchased home insurance. Again very professional. Got an excellent deal.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Suzie

Donothaveone gave this product an overall rating of 4 / 5

V.f.M

Home/Contents were up for renewal. Contacted Aviva,Saved loads of money from last years quote. Lovely Jubbly VFM Value for money you muppets.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Donothaveone

floss2007 gave this product an overall rating of 5 / 5

simple and easy

I completed an online home insurance quote, the form was simple and easy to work through. The quote I received was competitive with two quotes I had from different companies. I chose to go along with Aviva and registered with them so I can see everything on line. No problems at all.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

floss2007

bles0 gave this product an overall rating of 5 / 5

Excellent customer vserviced

Home content insurance cover excellent cover good value for money

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bles0

garno gave this product an overall rating of 4 / 5

good customer service

bought a home insurance policy at only half the cost of my previous one.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

garno

Mazza gave this product an overall rating of 5 / 5

Quality products

Car insurance and home contents insurance bought at affordable prices

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
1 / 5

Mazza

Derry gave this product an overall rating of 5 / 5

Excellent service reliable

Very good service offered on behalf of Aviva by the team. Excellent customer service

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Derry

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