Overall rating
This product has been awarded an overall rating of from 1156 customer reviews
Rating breakdown
1156 reviews
- 5 stars awarded by 519 reviewers
- 4 stars awarded by 130 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Nicjo gave this product an overall rating of
Cant set up online account to see documents
14/11/2019
I cant view my policy online. Would like someone to out this write and/or email my documents.
- By:
- Nicjo
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 2 / 5
- Value for money
- 2 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 1 / 5
Hi, We'd not been previously made aware until now that you'd experienced some issues with accessing your policy & documents through a MyAviva account online. I've now been able to make a small update in the format of your address to match up your policies & have sent you an email with a link to set a new password. This will log you straight in where you can view your documents in full. Should you need anything further please just let us know. Many Thanks
Jen, Social Media Response Team
Nicjo
Tesa gave this product an overall rating of
Excellent on-line application ...
14/11/2019
The on-line application form for Home Insurance was simple and straightforward. The resultant quote was fast and covered all the issues raised. Recommended.
I would recommend Aviva to a friend
- By:
- Tesa
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Tesa
bamber gave this product an overall rating of
Excellent service by Aviva staff
13/11/2019
Aviva Plus Home insurance. Buildings cover and loss or damage to contents also legal services
I would recommend Aviva to a friend
- By:
- bamber
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
bamber
Molly gave this product an overall rating of
Very helpful
13/11/2019
I purchased a home and contents policy . I had a few questions and found the staff very friendly and helpful. The cost was a lot cheaper than my previous policy which was almost identical cover.
I would recommend Aviva to a friend
- By:
- Molly
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Molly
plmc gave this product an overall rating of
So easy to set up home contents insurance
13/11/2019
Existing broker said they could no longer offer a competitive contents insurance quote. As our car insurance is with Aviva I tried online and got a competitive quote within a very short time. All paid for now and all documents easy to find on line. Buildings insurance is done via the property management company owned by all freeholders.
I would recommend Aviva to a friend
- By:
- plmc
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
plmc
ynotme gave this product an overall rating of
straight forward!
13/11/2019
As a lawyer and a 35 year insurance professional I found the process rewardingly straight forward. Having had to cancell a newly incepted policy with another company for failing to accept a legitimate claim, which has now been confirmed as being valid by the Ombudsman service. I notice my address has been recorded correctlybyAviva, unlike another company, who gave me a quote, then said the addressontheirsystem was two doors down and increased the price by over 0ne hundred pounds noting I had a three month quote and it is still on my computer. So I would say Aviva wins hands down for me!
I would recommend Aviva to a friend
- By:
- ynotme
- Gender:
- Male
- Age:
- 65 or over
ynotme
DonB gave this product an overall rating of
Good informative phone call
12/11/2019
I received my House insurance renewal and noted that the policy had increased yet again. I asked customer serviceduringaphonecall if this was the cheapest price for the policy. Apparently it was, but there was a newer product on offer. After we went through the various options provided by the policy I agreed to change to the new policy. There was a significant reduction in the policy price for very little difference if any overall. I was pleased to have been offered this alternative policy, but it would have been better if the new policy had been included with the renewal documents. Consequently 4 Stars for support on the day, but only 3 stars for Aviva looking after its customers.
I would recommend Aviva to a friend
- By:
- DonB
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 4 / 5
Hi Donald, I appreciate your feedback which has been recorded to help us make improvements to products & service in the future. The AvivaPlus product is a new policy which we can now offer customers but unfortunately as it involves a different set of criteria questions, different cover tiers & payment plans, we cannot provide assumptive quotes in renewal documentation sent out to existing customers to switch from a classic to an AvivaPlus policy. Instead we're happy to review & re-quote should customers choose when they contact us regarding their renewal, in addition to the option for a new quote being made available online. Thank you for continuing to insure with us again this year & I'm pleased to see that overall we could save you further on your home insurance. Many Thanks
Jen, Social Media Response Team
DonB
Rich5star gave this product an overall rating of
Looks good price for good courage
11/11/2019
Looks good price for good courage App is easy to use got car and home insurance with Aviva now see what they offer what it’s time to renew
I would recommend Aviva to a friend
- By:
- Rich5star
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rich5star