Overall rating
This product has been awarded an overall rating of from 1041 customer reviews
Rating breakdown
1041 reviews
- 5 stars awarded by 408 reviewers
- 4 stars awarded by 107 reviewers
- 3 stars awarded by 22 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Oxooxo gave this product an overall rating of
Blended phone and online
20/08/2019
Applied by phone but wanted policy to be in my Aviva. After a couple of calls because policy hadn't appeared, Aviva manually added the policy to myAviva - which was good.
I would recommend Aviva to a friend
- By:
- Oxooxo
- Gender:
- Male
- Age:
- 55 to 64
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Oxooxo
Louby gave this product an overall rating of
Great customer service and value for money with Aviva +
19/08/2019
I brought the Aviva + for both car and house insurance.. Great price, and great product
I would recommend Aviva to a friend
- By:
- Louby
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Louby
Timmy gave this product an overall rating of
Good customer proposition and value.
19/08/2019
Just a shame about all these reviews for which I have knocked off one star. Other than that Aviva is great.
I would recommend Aviva to a friend
- By:
- Timmy
Timmy
Contented gave this product an overall rating of
Good all round service
19/08/2019
Bought both House and Car insurance. Questions were relevant but not war and peace. Whole experience was one of the best I have had purchasing insurance from any company on line very pleased.
I would recommend Aviva to a friend
- By:
- Contented
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 1 / 5
Contented
Adette gave this product an overall rating of
Really good customer service and very efficient
18/08/2019
My home insurance was all sorted very efficiently.
I would recommend Aviva to a friend
- By:
- Adette
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Adette
Bizzers gave this product an overall rating of
Helpful staff
18/08/2019
Had a slight problem completing purchase on line but a phone call produced very helpful staff who completed the deal for me. Thank you
I would recommend Aviva to a friend
- By:
- Bizzers
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bizzers
Lolburger gave this product an overall rating of
Long customer
18/08/2019
House insurance, Car insurance life insurance, pension all very good prices And very competitive
I would recommend Aviva to a friend
- By:
- Lolburger
- Gender:
- Male
- Age:
- 65 or over
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Lolburger
Normandy75 gave this product an overall rating of
Excellent customer service, communication and availability
18/08/2019
Excellent quotation for my home /contents insurance took out the 3rd Option Aviva Plus home insurance Policy
I would recommend Aviva to a friend
- By:
- Normandy75
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Normandy75