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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1040 customer reviews

Rating breakdown

1040 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 18 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1040 customer reviews

ScunyTrackMan gave this product an overall rating of 5 / 5

Simple easy

House & Car insurance car insurance online did not recognise new car but sorted on the phone by Aviva rep but still charge the cheaper online price. House insurance straight forward & simple to do on line, competitive price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ScunyTrackMan

Corky gave this product an overall rating of 5 / 5

Int free

Got the quote and was surprised in difference as with same firm ,no interest better cover for less

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Corky

Dave gave this product an overall rating of 5 / 5

Fantastic from start to finish

Purchased Aviva pension ,also car insurance, And home and contents insurance. Easy to deal with ,everything detailed and people who understand their product . Also the ease to purchase having been given all the facts,

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Dave

CrisE gave this product an overall rating of 4 / 5

Great Value

I already had car insurance with Aviva and was very happy with it so when my home insurance was due for renewal I asked Aviva for a quote. The quote was less than half of my renewal for almost the same cover - It was a 'no-brainer' to switch.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

CrisE

Critch gave this product an overall rating of 5 / 5

Simple to use, great service

Changed our House and Contents insurance, saved a lot of money for a good product, and the whole set up procedure was simple and easy to use

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Critch

Shwnibach gave this product an overall rating of 2 / 5

Anfractuous website

The chief difficulty is the AVIVA Website, which appears to have been constructed with the object of frustrating customers, and in particular claim-makers as much as possible. I found myself going round in circles,invited to buy unwanted products and being directed back to a previous screen, and in the end I resorted to the telephone, with the endless waiting (half an hour typically) which that entails, before being able to make any progress.

By:
Gender:
Male
Age:
65 or over
Ease of claims process
1 / 5
Speed of resolution
4 / 5
Customer experience
1 / 5
Fairness
3 / 5

Sorry to learn of the difficulties you've faced when trying to make a claim on MyAviva. We're continuously improving our website for our customers. I've passed on your feedback for future improvements. I'm glad you were able to log your claim with us over the phone & I hope it's resolved for you swiftly.

Tasha, Aviva Online Team

Shwnibach

KathyG gave this product an overall rating of 5 / 5

Aviva home insurance

Great professional service! The person that sorted out my home insurance listened to what I wanted & understood my needs , patient & very helpful. A lovely lady whom I'm sure is a valued member of your team!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KathyG

Jacko51 gave this product an overall rating of 4 / 5

All in one pot

Purchased home and contents insurance. Now have 3 cars, medical insurance, pension and home insurance all under the same banner. Could have got home insurance slightly cheaper but much easier to remember where all insurances are with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Jacko51

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