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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Libby gave this product an overall rating of 5 / 5

Renewals

Moved to Aviva plus and everything made so simple, wish I could have done it years ago.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Libby

NorwichClaim gave this product an overall rating of 4 / 5

Aviva part great, contractor less so

The Aviva touch points were excellent, but the contractor less so. Timelines and expectation setting was poor and required multiple follow ups and chasing. No clear setting of next steps and process without having to continually ask and chase. Initial works took some time to get started, and some initial issues. Final phase of corrective work took place quite quickly thereafter, and was done to a reasonable standard.

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
3 / 5
Customer experience
3 / 5
Fairness
4 / 5

NorwichClaim

Hyacinth gave this product an overall rating of 5 / 5

Happy customer

A good competitive price, in fact cheaper than we have been paying with another company. Would recommend that you get a quote from Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hyacinth

MGC5 gave this product an overall rating of 5 / 5

Very helpful.

House insurance easy application,advisors patient and knowledgeable,nothing too much trouble.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MGC5

gb2187 gave this product an overall rating of 5 / 5

straight forward

easy to buy straight forward to fill out form ,all sent to me in the post as preferred to online

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gb2187

Mother gave this product an overall rating of 4 / 5

Great customer service

Very helpful and courteous. My annual fee was cheaper than the last company. I’m all for saving money.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Mother

PasMonPrenom gave this product an overall rating of 4 / 5

Buying home insurance

The telephone line staff were very helpful in sorting out household insurance to my specific requirements. What I wanted couldn’t be set up on line.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

PasMonPrenom

Framy gave this product an overall rating of 5 / 5

Excellent Web site

I obtained a competitive Home Insurance, the small print having met my requirements

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Framy

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