Overall rating
This product has been awarded an overall rating of from 1206 customer reviews
Rating breakdown
1206 reviews
- 5 stars awarded by 566 reviewers
- 4 stars awarded by 141 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 26 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Jonah gave this product an overall rating of
Confused!!
09/12/2019
Aviva wrote to us saying our home insurance would be cancelled as they were not continuing with this particular cover and saying we should find cover somewhere. We did, we got a better quote from Aviva - how weird is that?
- By:
- Jonah
- Gender:
- Male
- Age:
- 65 or over
Hi there, the policy which was cancelled may have been either through a broker, or one of our older policies which were out of date. Due to changed and improvements to our policies we gradually phase these out. I hope your new policy meets your needs at a competitive price. Many thanks
Will, Social
Jonah
Richard1798 gave this product an overall rating of
My Avvia doesnt work
09/12/2019
Despite a number of calls my policy is still not visible on my Aviva which is extremely frustrating
- By:
- Richard1798
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
I'm sorry to hear this, if this has been raised to the IT team they'll be working on getting this fixed for you. We're able to issue you email/paper documents in the meantime if required. Please do let us know if you would like this organised. Many thanks
Will, Social
Richard1798
Sunsetcook gave this product an overall rating of
Great and Simple products
09/12/2019
Easy to arrange and simple products - not complicated to understand and value for money
I would recommend Aviva to a friend
- By:
- Sunsetcook
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sunsetcook
Westyboy gave this product an overall rating of
Quick easy service
09/12/2019
Good price, quick friendly service, policy documents easily accessible through the app on my phone
I would recommend Aviva to a friend
- By:
- Westyboy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Westyboy
sedella gave this product an overall rating of
Prompt & easy to understand quote
08/12/2019
House insurance bought, very quick response and good value
I would recommend Aviva to a friend
- By:
- sedella
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
sedella
A customer gave this product an overall rating of
Lousy customer service - terrible IT
08/12/2019
Buying home insurance has been incredibly stressful. Documents never sent to the customer. Constant chasing. Aviva IT "systems" that don't speak to one another. Always "we're looking into that" - never actually sorting the problem. Makes your advertising seem like a total lie. Call centre staff your only redeeming feature
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 1 / 5
- Value for money
- 3 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 3 / 5
Hi Robert, I'm sorry to read your review today and apologise for any IT issues you have experienced while insured with us. I can see from the reference for your purchase that your concerns have been escalated as a complaint, and I hope our team can work towards a resolution with you.
Yannis, Aviva Web Team
Grundy59 gave this product an overall rating of
Happy customer
07/12/2019
Found it very easy to take out my new home insurance policy for a very good price
I would recommend Aviva to a friend
- By:
- Grundy59
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Grundy59
Starx gave this product an overall rating of
Starx
07/12/2019
Home insurance very easy no problems pleased to do business with Aviva.
I would recommend Aviva to a friend
- By:
- Starx
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Starx