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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1044 customer reviews

Rating breakdown

1044 reviews

  • 5 stars awarded by 411 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1044 customer reviews

HPWOS gave this product an overall rating of 5 / 5

Simple & easy

Purchased Building insurance for landlords, very straight forward & easy on line application form to complete. Very competitive price too

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HPWOS

Lrac1963 gave this product an overall rating of 5 / 5

Easy to do

Having multiple insurances with Aviva I thought may as well get a buildings and contents quote and I’m glad I did, so easy to complete and a really competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lrac1963

Kiteflyer gave this product an overall rating of 5 / 5

Easy transaction

I bought House and contents insurance. It was very easy using the app. I can pay in monthly instalments.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Kiteflyer

Peewee gave this product an overall rating of 5 / 5

A little bit lengthy doing it by telephone but well worth it in the end to get such a great deal on my car insurance

First we bought house contents Insurance which automatically gave us a great reduction in my car insurance less than my old car insurance which is a very well known Brand very happy with Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Peewee

Jimbo gave this product an overall rating of 5 / 5

Double glazing accident

A double glazing panel in my conservatory ceiling burst. It was examined by a glazier from Aviva who quoted the same sum as the glazier I had chosen and this sum was received by me from Aviva promptly. I was impressed with the efficiency with which the problem was dealt with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Jimbo

SMAB gave this product an overall rating of 5 / 5

Great value for money

AvivaPlus Home insurance Comprehensive coverage for home buildings and contents insurance at an excellent price, saving me more than half on my renewal quotation from my previous insurer. Loved the option to pay monthly interest free. Website very easy to negotiate and complete relatively quickly. Easy to see the cost of any add-ons and varying the excess. Would thoroughly recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SMAB

Torrs gave this product an overall rating of 4 / 5

Good value for Money with No strings

I've recently purchased a house contents insurance from Aviva, it is extremely comprehensive and is exactly what I need for my property. My father purchased the policy on my behalf, and he was fully supportive of my choice. He has over the years used a number of different companies for his own personal insurance, so I was guided by his expertise and his recommendation for Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Torrs

Merval gave this product an overall rating of 5 / 5

Everyone very polite and friendly

I had a small water damage claim and as I am disabled opted for Aviva to manage the claim. A surveyor came round measured up told me to use Carpet right as I would get an addition additional 20% off of their prices. I was sent a cheque and after the Carpet right estimator came round we went back to the shop for a quote, the cheque I was sent did not cover the amount so I had to go back to the claims company send them a copy of the estimate and wait for them to consider my claim, which they then accepted. I am now waiting for the balance amount to be paid. I thought they would take care of everything but I could have gone to a local company submitted my own claim and got the same result. The additional 20% only benefitted the insurance company. I have no problem with Carpet right as they were very efficient, but the whole thing was a bit drawn out.

By:
Gender:
Male
Age:
65 or over
Ease of claims process
3 / 5
Speed of resolution
5 / 5
Customer experience
3 / 5
Fairness
2 / 5

Merval

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