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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

Hoggy gave this product an overall rating of 5 / 5

Great Product

Bought the product , was so easy and fair price, would recommend to potential customers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Hoggy

Zuma gave this product an overall rating of 4 / 5

Pleasant customer service

Got my contents insurance from Aviva, very pleasant customer service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Zuma

MrsW gave this product an overall rating of 5 / 5

Easy enough

Very pleased with my home insurance quote and being an existing car insurance policy holder, I received an additional 10 percent discount which was very competitive against other insurers, including the one I was with. Very easy to use the website apart from the fact that it was saying my card details for payment were incorrect so made a phone call to make payment over the phone with the same details which were accepted straight away. Very pleased with the overall service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MrsW

Penrith gave this product an overall rating of 5 / 5

efficient servic

house insurance quote was better than others considering various factors, not just price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Penrith

Richpat gave this product an overall rating of 4 / 5

Easy and quick

Straight forward online purchase and very knowledgeable and attentive staff when talking on phone.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Richpat

cuckie53 gave this product an overall rating of 5 / 5

good customer service. helpful and knowledgeable about their products

car insurance buildings and contents insurance excellent products covering everything you need. very competitive prices. Move covered for less money

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

cuckie53

LM50 gave this product an overall rating of 5 / 5

Great value

I have bought contents and buildings insurance with Aviva. It is amazing value being able to spread the cost over 12 months with no interest.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LM50

A customer gave this product an overall rating of 5 / 5

No need to call out to try emergency cover

No problems to date Never needed to try out emergency cover but other cover for building and contents seems good

I would recommend Aviva to a friend

Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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