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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

Nicjo gave this product an overall rating of 2 / 5

Cant set up online account to see documents

I cant view my policy online. Would like someone to out this write and/or email my documents.

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

Hi, We'd not been previously made aware until now that you'd experienced some issues with accessing your policy & documents through a MyAviva account online. I've now been able to make a small update in the format of your address to match up your policies & have sent you an email with a link to set a new password. This will log you straight in where you can view your documents in full. Should you need anything further please just let us know. Many Thanks

Jen, Social Media Response Team

Nicjo

Tesa gave this product an overall rating of 5 / 5

Excellent on-line application ...

The on-line application form for Home Insurance was simple and straightforward. The resultant quote was fast and covered all the issues raised. Recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Tesa

bamber gave this product an overall rating of 5 / 5

Excellent service by Aviva staff

Aviva Plus Home insurance. Buildings cover and loss or damage to contents also legal services

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bamber

Molly gave this product an overall rating of 4 / 5

Very helpful

I purchased a home and contents policy . I had a few questions and found the staff very friendly and helpful. The cost was a lot cheaper than my previous policy which was almost identical cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Molly

plmc gave this product an overall rating of 5 / 5

So easy to set up home contents insurance

Existing broker said they could no longer offer a competitive contents insurance quote. As our car insurance is with Aviva I tried online and got a competitive quote within a very short time. All paid for now and all documents easy to find on line. Buildings insurance is done via the property management company owned by all freeholders.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

plmc

ynotme gave this product an overall rating of 5 / 5

straight forward!

As a lawyer and a 35 year insurance professional I found the process rewardingly straight forward. Having had to cancell a newly incepted policy with another company for failing to accept a legitimate claim, which has now been confirmed as being valid by the Ombudsman service. I notice my address has been recorded correctlybyAviva, unlike another company, who gave me a quote, then said the addressontheirsystem was two doors down and increased the price by over 0ne hundred pounds noting I had a three month quote and it is still on my computer. So I would say Aviva wins hands down for me!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

ynotme

DonB gave this product an overall rating of 4 / 5

Good informative phone call

I received my House insurance renewal and noted that the policy had increased yet again. I asked customer serviceduringaphonecall if this was the cheapest price for the policy. Apparently it was, but there was a newer product on offer. After we went through the various options provided by the policy I agreed to change to the new policy. There was a significant reduction in the policy price for very little difference if any overall. I was pleased to have been offered this alternative policy, but it would have been better if the new policy had been included with the renewal documents. Consequently 4 Stars for support on the day, but only 3 stars for Aviva looking after its customers.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

Hi Donald, I appreciate your feedback which has been recorded to help us make improvements to products & service in the future. The AvivaPlus product is a new policy which we can now offer customers but unfortunately as it involves a different set of criteria questions, different cover tiers & payment plans, we cannot provide assumptive quotes in renewal documentation sent out to existing customers to switch from a classic to an AvivaPlus policy. Instead we're happy to review & re-quote should customers choose when they contact us regarding their renewal, in addition to the option for a new quote being made available online. Thank you for continuing to insure with us again this year & I'm pleased to see that overall we could save you further on your home insurance. Many Thanks

Jen, Social Media Response Team

DonB

Rich5star gave this product an overall rating of 4 / 5

Looks good price for good courage

Looks good price for good courage App is easy to use got car and home insurance with Aviva now see what they offer what it’s time to renew

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rich5star

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