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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1041 customer reviews

Rating breakdown

1041 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1041 customer reviews

Nickname gave this product an overall rating of 5 / 5

Simple and effective

House insurance. Easy website and competitively priced.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Nickname

HonestyPlus gave this product an overall rating of 5 / 5

Reassurance Matters

I have had Aviva motor ins for 4 years and just purchased home cover, having been with another insurer for 4yrs. As a motor insurer Aviva’s premium is competitive and they were sympathetic to me returning from living overseas without NCB proof (despite claim free lease driving). Aviva’s claims service is second to none......always has been (I’ve been a long term customer). I had the misfortune to test this out recently when my car was shunted. Everything, from the moment of reporting the incident to returning my car, was handled efficiently & sympathetically. The courtesy car service was very good. And most of all, the repair is excellent. Purchasing online is very easy. The home cover is considerably cheaper than my previous insurer, who’d increased my premium despite having not claimed, and I’m not in a flood, subs or otherwise high risk area. You never know how good an insurer is until you claim so I’m more than happy with Aviva and would recommend without reservation.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HonestyPlus

monkey55 gave this product an overall rating of 5 / 5

good value

buildings and contents insurance very good value and good coverage for what i wanted

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

monkey55

Mike gave this product an overall rating of 4 / 5

Home Insurance Renewal

Took out policy under friends and family offer. Everything was sorted ok over phone easily. Was a bit disappointed to not get my policy confirmation until a few days later with an accompanying apology.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mike

Trumby gave this product an overall rating of 5 / 5

Quick and easy

I recently purchased buildings and contents insurance. The whole process was quick and easy. Your call handler was very helpful, polite and friendly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Trumby

Lenny gave this product an overall rating of 4 / 5

Willing to listen

I had a previous claim logged for which I did not process as the stolen goods were recovered. This was soon rectified and my premium adjusted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
4 / 5

Lenny

Jangles gave this product an overall rating of 5 / 5

As it says on the tin

I got my annual renewal and thought I would try Aviva Plus. Exactly as they said on TV it is also for existing customers. Sure enough I got a really good quote and took it. I recommend everyone tries this.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jangles

JaneB gave this product an overall rating of 5 / 5

Excellent service

I have two policies with Aviva. Home insurance and medical insurance. ADdsA few years ago I found I had a problem with the lining in my chimney and was overjoyed to discover the Aviva paid for all but the excess without a question. Such a relief. Recently I broke my left shoulder and once again I have been incredibly impressed with the service that they offer. As a result when my broker tried to move me to another provider I left my broker and stayed with Aviva. Thank you for looking after me so well.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

JaneB

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