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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

Dave gave this product an overall rating of 1 / 5

Horrendous experience.

For all the stuff one buys one gets a quote and then a call and pay gets it going After several purchases I followed procedure to obtain travel insurance but before receiving quote I called to cancel. Then I received a quote so I called again to cancel, then I received policy, so I wrote, then hearing nothing wrote again......... What is the matter with them? OMGA

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi Dave, thanks for your review. Sorry about the duplicated post you received. As we discussed on the call, the policy provides you with all the cover requested over the phone. The letter you received was in regards to an old quote which was done before you took your policy out. I hope this helps clear things up. Many thanks

Will, Social Media Team

Dave

norfolkiang gave this product an overall rating of 4 / 5

pleasant staff, good product, right price

bought home and contents insurance which had all the right sort of options available. staff were helpful after the online failed although having two different options for the same thing was confusing if not a bit stupid!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

norfolkiang

MsBee gave this product an overall rating of 5 / 5

Good product for good price

Good policy with additional options if needed. Policy was very competitively priced.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

MsBee

Doodles gave this product an overall rating of 5 / 5

Great service

I spoke to Josh, a very helpful young man! He was very informative and efficient. He explained all the different options available and answered all my queries. The price for my house and contents insurance was very competitive, much less than I was paying. The option to pay monthly was also a bonus, as this helps with my budgeting. Thanks

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Doodles

johnboy gave this product an overall rating of 5 / 5

Excellent all round service

AvivaPlus Home insurance was a very easy competitive insurance product the web site is very easy to navigate I look forward to a long association

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

johnboy

HappyInsured gave this product an overall rating of 5 / 5

Good Value for money

I started off with one of my cars insured through Aviva, the discount and level of cover offered for me second car, made sense for me to insure that too and when I compared house insurance cover again Aviva offered the most comprehensive cover at a good price, soover all no brainer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

HappyInsured

hecmackie gave this product an overall rating of 5 / 5

Car Insurance

Highly recommend this service. Simple and precise. Online form easy to use Feedback instant. I had searched many sights. Aviva not least expensive but does not charge interest if you pay monthly. I have added on mt son and partner and very pleased with ease at which could be done- many companies request a phone call. I also renewed my House contents insurance as the rate was very competitive. Considering travel insurance later on as renewed next year. Would be keen to have all insurance in one place

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

hecmackie

Peter gave this product an overall rating of 5 / 5

Good Service

Home Insurance. Good cover and good value. Ease of communication via website.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Peter

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