Overall rating
This product has been awarded an overall rating of from 1159 customer reviews
Rating breakdown
1159 reviews
- 5 stars awarded by 523 reviewers
- 4 stars awarded by 130 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Dave gave this product an overall rating of
Horrendous experience.
24/09/2019
For all the stuff one buys one gets a quote and then a call and pay gets it going After several purchases I followed procedure to obtain travel insurance but before receiving quote I called to cancel. Then I received a quote so I called again to cancel, then I received policy, so I wrote, then hearing nothing wrote again......... What is the matter with them? OMGA
I would recommend Aviva to a friend
- By:
- Dave
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
Hi Dave, thanks for your review. Sorry about the duplicated post you received. As we discussed on the call, the policy provides you with all the cover requested over the phone. The letter you received was in regards to an old quote which was done before you took your policy out. I hope this helps clear things up. Many thanks
Will, Social Media Team
Dave
norfolkiang gave this product an overall rating of
pleasant staff, good product, right price
24/09/2019
bought home and contents insurance which had all the right sort of options available. staff were helpful after the online failed although having two different options for the same thing was confusing if not a bit stupid!
I would recommend Aviva to a friend
- By:
- norfolkiang
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 3 / 5
norfolkiang
MsBee gave this product an overall rating of
Good product for good price
23/09/2019
Good policy with additional options if needed. Policy was very competitively priced.
I would recommend Aviva to a friend
- By:
- MsBee
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
MsBee
Doodles gave this product an overall rating of
Great service
23/09/2019
I spoke to Josh, a very helpful young man! He was very informative and efficient. He explained all the different options available and answered all my queries. The price for my house and contents insurance was very competitive, much less than I was paying. The option to pay monthly was also a bonus, as this helps with my budgeting. Thanks
I would recommend Aviva to a friend
- By:
- Doodles
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Doodles
johnboy gave this product an overall rating of
Excellent all round service
22/09/2019
AvivaPlus Home insurance was a very easy competitive insurance product the web site is very easy to navigate I look forward to a long association
I would recommend Aviva to a friend
- By:
- johnboy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
johnboy
HappyInsured gave this product an overall rating of
Good Value for money
22/09/2019
I started off with one of my cars insured through Aviva, the discount and level of cover offered for me second car, made sense for me to insure that too and when I compared house insurance cover again Aviva offered the most comprehensive cover at a good price, soover all no brainer.
I would recommend Aviva to a friend
- By:
- HappyInsured
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
HappyInsured
hecmackie gave this product an overall rating of
Car Insurance
22/09/2019
Highly recommend this service. Simple and precise. Online form easy to use Feedback instant. I had searched many sights. Aviva not least expensive but does not charge interest if you pay monthly. I have added on mt son and partner and very pleased with ease at which could be done- many companies request a phone call. I also renewed my House contents insurance as the rate was very competitive. Considering travel insurance later on as renewed next year. Would be keen to have all insurance in one place
I would recommend Aviva to a friend
- By:
- hecmackie
- Gender:
- Female
- Age:
- 65 or over
hecmackie
Peter gave this product an overall rating of
Good Service
22/09/2019
Home Insurance. Good cover and good value. Ease of communication via website.
I would recommend Aviva to a friend
- By:
- Peter
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Peter