Overall rating
This product has been awarded an overall rating of from 1207 customer reviews
Rating breakdown
1207 reviews
- 5 stars awarded by 566 reviewers
- 4 stars awarded by 142 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 26 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
pedro gave this product an overall rating of
very good rapport established during telecon
29/10/2019
currently competitive contents and buildings insurance
I would recommend Aviva to a friend
- By:
- pedro
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
pedro
HappyCustomer gave this product an overall rating of
Being an existing customer brought further benefits when taking out insurance
28/10/2019
Home Insurance for private residence with improved benefits from being a existing exceptionally intelligent good looking customer
I would recommend Aviva to a friend
- By:
- HappyCustomer
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
HappyCustomer
Shaz gave this product an overall rating of
Polite customer service
28/10/2019
The lady on the phone was so helpful nothing was to much trouble. Polite and caring. Not pushy at all
I would recommend Aviva to a friend
- By:
- Shaz
- Gender:
- Female
- Age:
- 45 to 54
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Shaz
Jerry gave this product an overall rating of
Could be more phone helpful for people who need a little help
28/10/2019
House insurance wanted to do it on the phone difficult at 1st 2nd time ok
I would recommend Aviva to a friend
- By:
- Jerry
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 1 / 5
Jerry
Harry gave this product an overall rating of
Not great
28/10/2019
Never got a confirmation email or any receipt from my purchase. Only received the policy documents 12 days after taking the policy out after a few calls and emails. Hopefully the rest of the policy and if I need to claim isn’t as bad!
- By:
- Harry
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 2 / 5
- Value for money
- 2 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
Thanks for taking the time to provide us with your feedback and my apologies for not receiving a confirmation email when you accepted your quote. Looking at the policy, the agent requested your policy to sent by post which was why the email was not sent. I can see that you have since been in touch and your policy has been set up for online and the welcome emails have now been issued. You will also be able to view, amend and make a claim online via your MyAviva Account.
Mike, Aviva Online Team
Harry
Elchick gave this product an overall rating of
Great help
28/10/2019
Purchased home insurance with a great level of Cover at a lower price with great customer service
I would recommend Aviva to a friend
- By:
- Elchick
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Elchick
JonG gave this product an overall rating of
Good Value and Great Service
27/10/2019
I have both Home and Car insurance with Aviva. Both policies are good value, good cover and I really like the UK based Customer Service.
I would recommend Aviva to a friend
- By:
- JonG
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
JonG
Lizzo gave this product an overall rating of
Aviva Sales & Service Dept
27/10/2019
Bought House Insurance which covers everything my previous insurance company offered for a considerable amount of money less.
I would recommend Aviva to a friend
- By:
- Lizzo
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lizzo