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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Davic gave this product an overall rating of 5 / 5

Straight Forward

Purchased house insurance, not the cheapest by far, but no nonsense with Aviva like other company’s going on about window locks etc. My experience with Aviva when you claim is they get on with it

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Davic

Chessnut gave this product an overall rating of 5 / 5

Easy to negotiate web site

I have bought house insurance and there were not to many details to research.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Chessnut

Jollyclogs gave this product an overall rating of 4 / 5

Competitive prfces

I had been with my previous insurers for many years and I was I advised that it could be cheaper if I changed. I received your quote online and it was very favourable hence I decided to switch .

I would recommend Aviva to a friend

By:
Age:
65 or over

Jollyclogs

TedD gave this product an overall rating of 4 / 5

Good customer service to a point.

Have received all the documentation by post but somewhat disappointed with the fact I cannot access either my car or home insurance details as promised ON LINE. Aviva sent me an email saying it was an IT problem and that they would resolve it. That was in July, it is now October and still waiting.

By:
Gender:
Male
Age:
65 or over

It looks like your MyAviva account wasn't quite set up correctly. However I've now corrected this for you & emailed you to let you know.

Tasha, Aviva Online Team

TedD

ZEDD gave this product an overall rating of 5 / 5

Great Customer Service

Easy switch from previous policy to Aviva Plus Policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

ZEDD

normangettingold gave this product an overall rating of 5 / 5

Very good value

Changed to Aviva home insurance having been with another company for ages and the previous Company wanted to increase the premium by over 50 percent. Aviva's quote was much less than I was paying before too. Sensible policy questions with flexible cover. The Aviva App is also a useful tool so policy info is always at hand. We have car and holiday insurance with Aviva too. Excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

normangettingold

Shiv gave this product an overall rating of 5 / 5

Great for everything!

Amazing customer service and products! I cannot recommend AVIVA enough, I have taken out multiple policies with them as I am so impressed.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shiv

Tosh gave this product an overall rating of 5 / 5

Very helpful

I was told of Aviva by my daughter, she has car and house insurance, she’s delighted with the product and service . I have taken her advice and also have car and house insurance.. So glad I have, I have saved so much, staff are so patient which is much appreciated as I’m a mature customer. I will be staying with Aviva Many thanks, I’m a very satisfied customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tosh

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