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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

Narik gave this product an overall rating of 4 / 5

Simple to purchase without spending lots of time filling the form.

Purchased a building and contents insurance for a property on let.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Narik

Mimi gave this product an overall rating of 3 / 5

No paperwork yet

I rang and paid for my home insurance in August and requested a paper version of my policy. I still have not received them where is your 10 working days policy.

By:
Gender:
Female
Age:
45 to 54

Hi David, Thank you for insuring with us this year, we appreciate your custom. I'm sorry to hear that you've yet to receive your requested policy documents though. I've re-requested these now & they should be with you in the next 10 days. In the meantime you can continue to access your policy documents in your MyAviva account online. If you have any further queries please don't hesitate to contact us again. Many Thanks

Jen, Social Media Response Team

Mimi

Mike gave this product an overall rating of 5 / 5

Great price and no hassel

House and home ins Inc accidental damage easy to follow parameters. Value for money saved me £90 on my renewal offer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Value for money
2 / 5

Mike

L1882 gave this product an overall rating of 5 / 5

All Round Excellence

I was already a customer for car insruance so when I needed new home insurance Aviva were already high on my list of companies to look at. I still carried out a full market comparison however and found the Aviva plus policy was excellent value compared to other policies with similar levels of cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

L1882

johnnymac gave this product an overall rating of 5 / 5

New Customer

Bought home and contents insurance policy. Previous policy had increased significantly twice over two years so checked other policies. Aviva gave a very reasonable quote, their questionnaire was concise and straightforward and they were a known company with a good name . Also monthly payments came with no added costs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

johnnymac

KARTHIK gave this product an overall rating of 5 / 5

easy online applying

home insurance. interest free monthly payment. easy online application

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KARTHIK

Honey gave this product an overall rating of 5 / 5

Great help

I had buildings insurance with one company and contents with another. When I asked about taking out insurance with Aviva, I was told I could I could have both with Aviva Plus and the contents limit is excellent. Now I am paying half of what I paid previously for the same cover. ..... slightly better Paying by direct debit monthly at no extra charge is easier than a lump sum, a great saving altogether, spreading the cost as well . The advisor was excellent in explaining the terms and ease of making my first payment. A very satisfied costumer :) ) I am now waiting for the paperwork as I prefer paper copies.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Honey

Comd gave this product an overall rating of 4 / 5

Competitive price easy setup.

After getting quote from Lloyds or regular insurance which had increased by a third, I began checking quote's . Unbelievable quote from Avila,less than I paid last year plus a discount as I also have there life insurance. Set up contents insurance by phone,so straight forward with lots of advice from agent. Very satisfied at moment but the truth will only come if you need to claim.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Comd

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