Overall rating
This product has been awarded an overall rating of from 1159 customer reviews
Rating breakdown
1159 reviews
- 5 stars awarded by 523 reviewers
- 4 stars awarded by 130 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
General gave this product an overall rating of
Excellent customer service
15/09/2019
I have been customer of nationwide for years for my home insurance and the price kept going up with any claims being made. This year I contacted aviva and found the customer service very good and helpful and there commitment to keep prices the same or better. It was very easy to move my buildings and contents to Aviva
I would recommend Aviva to a friend
- By:
- General
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
General
Robert gave this product an overall rating of
Home Insurance
14/09/2019
So good to be offered preferred price rewarding loyalty. We have two additional policies with Aviva and have been very pleased so far. Would recommend.
I would recommend Aviva to a friend
- By:
- Robert
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Robert
Aqapsyche gave this product an overall rating of
Easy, over the phone, policy comparison and purchase.
14/09/2019
I purchased home insurance and asked for a like for like quote against my current policy, which was due for renewal. Aviva was over £100 cheaper and the cover was slightly better than my current provider. Ironically my current provider ( my bank ) was underwritten by Aviva!! Just goes to show what going direct can do !!
I would recommend Aviva to a friend
- By:
- Aqapsyche
- Gender:
- Female
- Age:
- 55 to 64
Aqapsyche
Jeepers gave this product an overall rating of
Great services
13/09/2019
Great Investment services and Insurance Easy to read and follow websites Easy to complete details And they remember your name and details
I would recommend Aviva to a friend
- By:
- Jeepers
- Gender:
- Female
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jeepers
OldDolly gave this product an overall rating of
Great value for money
13/09/2019
Recently bought buildings and contents insurance. So easy to do on line and saved a lot of money on renewal.
I would recommend Aviva to a friend
- By:
- OldDolly
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
OldDolly
Helpfulinallaspects gave this product an overall rating of
Great service
13/09/2019
Great service and price for house and car insurance
I would recommend Aviva to a friend
- By:
- Helpfulinallaspects
- Gender:
- Male
Helpfulinallaspects
OldEngland gave this product an overall rating of
Simple and easy, and no nonsense.
12/09/2019
In January my van insurance was due after getting a horrendously expensive quote I shopped around. I ended up looking at Aviva. I already have my pension with them and the app on my phone. I could not believe how easy it was to do and how cheep the quote was(a third of what my insurance quoted) so much so I had to call Aviva up. The lady not only confirmed it but actually reduced it again, happy days. So when my house insurance quote came in this month and after seeing that my insurance broker had given me a quote from Aviva I went straight on the app, and yes it was cheeper. I even got a better policy with more covered. Aviva is so simple and easy, there’s no nonsense whether it’s the app on line or by phone. If you have to call and speak with someone once again it’s Simple, easy and pleasant. Thank you Aviva!
I would recommend Aviva to a friend
- By:
- OldEngland
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
OldEngland
HaydnD gave this product an overall rating of
Looks a good product and much easier to answer the question than most other policies
11/09/2019
Wanted to change home and contents insurance because existing provider increased premium by 20 percent due to ‘restructuring of risks’ by underwriter. Got an idea of what cover required would cost from comparison website but purchased direct from Aviva as competitive cost but similar cover and simpler quote questions.
I would recommend Aviva to a friend
- By:
- HaydnD
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
HaydnD