Overall rating
This product has been awarded an overall rating of from 1206 customer reviews
Rating breakdown
1206 reviews
- 5 stars awarded by 566 reviewers
- 4 stars awarded by 141 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 26 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Clemdc gave this product an overall rating of
Home insurance
11/10/2019
Purchased home insurance which was very competitively priced
I would recommend Aviva to a friend
- By:
- Clemdc
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Clemdc
Dilip gave this product an overall rating of
Great Customer
09/10/2019
Excellent service provided by very friendly staffs.
I would recommend Aviva to a friend
- By:
- Dilip
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dilip
gloria gave this product an overall rating of
great help form staff
08/10/2019
needed to renew home ins at a good rate it was easy to renew
I would recommend Aviva to a friend
- By:
- gloria
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
gloria
KARKBY gave this product an overall rating of
easy to use site
08/10/2019
I renewed my Home/Buildings insurance with Aviva Plus it was straight forward, easy to navigate around the web site, usually I need to speak to someone over the phone but this was self explanitory
I would recommend Aviva to a friend
- By:
- KARKBY
- Gender:
- Female
- Age:
- 45 to 54
KARKBY
MUha gave this product an overall rating of
bad experience
07/10/2019
I purchased a home insurance from Aviva website. In first week of insurance,I got a better offer for home insurance from my council. So I decided to cancel nd quit Aviva. According to information on Aviva terms and condition pack, I can cancel insurance within 28 days without any penalty if I am not satisfied and can claim refund. However When I made call to Aviva customer service ,the person on the phone insisted that I have to pay for 10 days home insurance. When I asked the person that I am cancelling my policy within 28 days of cooling off period. His answered that as its within 28 days of cancellation period that's why no charging cancellation fee but i have to pay for 10 days insurance. Very disappointed and poor service
- By:
- MUha
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 1 / 5
- Value for money
- 2 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 3 / 5
I'm sorry to see your review today. When cancelling once a policy has started we will charge a premium for the time you have been covered, as should anything have happened to your home you would have been able to make a claim on the policy for the damages. That does mean we will charge you for the cover you had in place for those few days. I've emailed you more detail so we can discuss this further. Thanks
Katie, Social Response Team
MUha
DaveB gave this product an overall rating of
Good service
07/10/2019
so easy to complete and compare. Monthly payments, no interest and no service charge. Great value
I would recommend Aviva to a friend
- By:
- DaveB
- Gender:
- Male
- Age:
- 65 or over
DaveB
kenb gave this product an overall rating of
home insurance
07/10/2019
bought home & contents insurance. Found very easy to obtain a very competitive quote.
I would recommend Aviva to a friend
- By:
- kenb
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
kenb
Hoggy gave this product an overall rating of
Great Product
07/10/2019
Bought the product , was so easy and fair price, would recommend to potential customers.
I would recommend Aviva to a friend
- By:
- Hoggy
- Gender:
- Male
- Age:
- 45 to 54
Hoggy