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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

General gave this product an overall rating of 5 / 5

Excellent customer service

I have been customer of nationwide for years for my home insurance and the price kept going up with any claims being made. This year I contacted aviva and found the customer service very good and helpful and there commitment to keep prices the same or better. It was very easy to move my buildings and contents to Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

General

Robert gave this product an overall rating of 5 / 5

Home Insurance

So good to be offered preferred price rewarding loyalty. We have two additional policies with Aviva and have been very pleased so far. Would recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robert

Aqapsyche gave this product an overall rating of 5 / 5

Easy, over the phone, policy comparison and purchase.

I purchased home insurance and asked for a like for like quote against my current policy, which was due for renewal. Aviva was over £100 cheaper and the cover was slightly better than my current provider. Ironically my current provider ( my bank ) was underwritten by Aviva!! Just goes to show what going direct can do !!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Aqapsyche

Jeepers gave this product an overall rating of 5 / 5

Great services

Great Investment services and Insurance Easy to read and follow websites Easy to complete details And they remember your name and details

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jeepers

OldDolly gave this product an overall rating of 5 / 5

Great value for money

Recently bought buildings and contents insurance. So easy to do on line and saved a lot of money on renewal.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

OldDolly

Helpfulinallaspects gave this product an overall rating of 5 / 5

Great service

Great service and price for house and car insurance

I would recommend Aviva to a friend

By:
Gender:
Male

Helpfulinallaspects

OldEngland gave this product an overall rating of 5 / 5

Simple and easy, and no nonsense.

In January my van insurance was due after getting a horrendously expensive quote I shopped around. I ended up looking at Aviva. I already have my pension with them and the app on my phone. I could not believe how easy it was to do and how cheep the quote was(a third of what my insurance quoted) so much so I had to call Aviva up. The lady not only confirmed it but actually reduced it again, happy days. So when my house insurance quote came in this month and after seeing that my insurance broker had given me a quote from Aviva I went straight on the app, and yes it was cheeper. I even got a better policy with more covered. Aviva is so simple and easy, there’s no nonsense whether it’s the app on line or by phone. If you have to call and speak with someone once again it’s Simple, easy and pleasant. Thank you Aviva!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

OldEngland

HaydnD gave this product an overall rating of 4 / 5

Looks a good product and much easier to answer the question than most other policies

Wanted to change home and contents insurance because existing provider increased premium by 20 percent due to ‘restructuring of risks’ by underwriter. Got an idea of what cover required would cost from comparison website but purchased direct from Aviva as competitive cost but similar cover and simpler quote questions.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HaydnD

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