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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1156 customer reviews

Rating breakdown

1156 reviews

  • 5 stars awarded by 519 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1156 customer reviews

Spyke gave this product an overall rating of 5 / 5

Quick and easy service

It was cheaper than my renewal quote which kept going up and gave same cover

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Spyke

A customer gave this product an overall rating of 5 / 5

excellent customer service,very helpful and reply very quickly to any request.

Bought house insurance,excellent,covers everything.

I would recommend Aviva to a friend

Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Sarahs gave this product an overall rating of 5 / 5

Good customer service

The representative worked hard to answer our queries, was polite and friendly

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sarahs

gagitman gave this product an overall rating of 5 / 5

surprised by the ease and so quick to do a quote

I first bought my car insurance. because the quote was very reasonable and easy to answer the questions. then when my home insurance was due the price was just what i was looking and quote for next year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gagitman

HammyC gave this product an overall rating of 3 / 5

Good idea - not the cheapest

Already had home insurance with a normal policy from aviva - got a renewal from aviva and also got a quote for aviva plus which was cheaper so went for it - in the meantime just got a quote from another well known insurance provider and it was twenty five pounds cheaper and AVIVA REFUSED TO PRICE MATCH , so when I get time I will switch as with this attitude left a fowl taste, shop around before signing up

By:
Gender:
Male
Age:
45 to 54

Hi HammyC, Although the new AvivaPlus policy does include a renewal price guarantee to guarantee that you'll pay the same or an even better price than if you were a new customer to AvivaPlus, unfortunately it does not extend to price match what other companies can offer. I have checked & can confirm that the policy taken does already include the multi policy discount for you & is the very best price we can offer based on the details provided & cover selected. I'm sorry that it's left you feeling that way & hope not to lose you custom as a result. I have logged your concerns & feedback accordingly so our complaints team will be in contact with you to discuss the matter further. Should you need anything further in the meantime please don't hesitate to contact us. Kind Regards

Jen , Social Media Response Team

HammyC

Tabard1 gave this product an overall rating of 5 / 5

Worried Sick

I had water leaking in my front garden, water board did not want to know. I was going on holiday in a few days and I was worried sick at what I was going to do. Having had a sleepless night, I thought contents and building policy, phoned up Aviva and gave the guy my policy number which he checked. Yes you are covered, leave it with me I will get it sorted for you, sure enough the company came, found the leak, repaired it you would not have known they had been, everything was left perfectly tidy no mess at all. This was the first time in 50 years I have made a claim, but Aviva dealt with the problem, I was able to go on holiday with peace of mind. Perfect service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Thank you for taking the time to leave a review Mike & for your kind words. I'm really glad to hear that we were able to help you get the leak fixed & as a result you could enjoy your holiday worry free. Should you need anything further at all please just let us know. Take care

Jen, Social Media Response Team

Tabard1

Antboy17 gave this product an overall rating of 5 / 5

The best service

Bought Aviva home & contents insurance, it was straight forward, there was no hidden charges all the questions were positive,,& Aviva were very competitive, also there were no extra fees for monthly payments, or for pulling out if you find a, cheaper insurance, i recommend you get a quote from Aviva first when you come to renewing any insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Antboy17

John gave this product an overall rating of 3 / 5

Mixed Results

Home Insurance claim following garage burglary. The initial response from Aviva at the first contact was first class - empathy and efficient in dealing with the claim and settling the smaller items. Once handed over to "Bevalued" however the timescales lengthened considerably taking 8 weeks to get replacement items which I think could and should have been shorter.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
1 / 5
Customer experience
3 / 5
Fairness
5 / 5

John

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