Overall rating
This product has been awarded an overall rating of from 1206 customer reviews
Rating breakdown
1206 reviews
- 5 stars awarded by 566 reviewers
- 4 stars awarded by 141 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 26 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Customer gave this product an overall rating of
Fast and fair
29/09/2019
My daughter’s laptop had accidental water damage. I claimed online and got an instant resolution. The money was in my account only days later - amazing service
I would recommend Aviva to a friend
- By:
- Customer
- Gender:
- Male
- Age:
- 45 to 54
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Customer
Andrew gave this product an overall rating of
Insurance claim Aviva average
29/09/2019
We got burgled the crook damadged our £800 Samsung tv, Aviva replaced with a LG £250 TV. Not happy about that. Aviva said thats there policy. So be aware, they dont apply logic.
- By:
- Andrew
- Gender:
- Male
- Age:
- 25 to 34
- Ease of claims process
- 4 / 5
- Speed of resolution
- 3 / 5
- Customer experience
- 3 / 5
- Fairness
- 1 / 5
Hi Andrew. Thanks for taking the time to leave your feedback, we really appreciate it. I can see we logged your concerns regarding the TV at the time of the claim, and it was explained that the replacement TV was the same, if not better specification than your previous. I understand you may have paid more at the time you purchased the TV but we have replaced this with a model of the same value now. I've raised your complaint with our claims team to look into this further and discuss.
Andy, Aviva Online Team
Andrew
seasonalnorm gave this product an overall rating of
Worked well
29/09/2019
Home insurance coming due and advice from Aviva was to renew at an increase over previous years. Looked on website to find Aviva plus satisfied our requirements at somewhat less than previous year. So went for that. Satisfied (so far)
I would recommend Aviva to a friend
- By:
- seasonalnorm
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
seasonalnorm
NDMJ95 gave this product an overall rating of
NDMJ95
29/09/2019
Buildings & Contents insurance. Really easy to purchase and cheap enough to cover most people's needs. Payable monthly so no real pressure to pay up front. Recommend you look trough the documentation and choose your own options tailored for your property.
I would recommend Aviva to a friend
- By:
- NDMJ95
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
NDMJ95
Nick gave this product an overall rating of
At last
28/09/2019
I used to have all my insurance and pensions with Aviva but they kept ripping me off at renewal. So I moved away to another insurer. When I saw the tv advert from Aviva guarantee ing not to rip values customers off at renewal I decided to come back. Well done Aviva you might get my car insurance’s and travel back on renewal. Keep it up, nothing like an honest trustworthy insurance company.
I would recommend Aviva to a friend
- By:
- Nick
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nick
ThKl gave this product an overall rating of
Order process
28/09/2019
very simple and fast process going through the website, good explanations, easy to understand.
I would recommend Aviva to a friend
- By:
- ThKl
- Gender:
- Male
- Age:
- 45 to 54
ThKl
Absta gave this product an overall rating of
Simple and good service
28/09/2019
I like the fact that you get discounts for other products as this is showing loyalty to existing customers The online dashboard and process makes it really easy to see all accounts and get quotes for anything else that’s required
I would recommend Aviva to a friend
- By:
- Absta
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Absta
AP19 gave this product an overall rating of
Excellent customer service
26/09/2019
Brought combined car and house insurance. Insured two car along with building and contents. The customer rep just explained the different options, no pushy hard sell. Just had answer a few simply questions. No interrogation. Pleasure doing business with a company who puts the customer first.
I would recommend Aviva to a friend
- By:
- AP19
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
AP19