Overall rating
This product has been awarded an overall rating of from 1159 customer reviews
Rating breakdown
1159 reviews
- 5 stars awarded by 523 reviewers
- 4 stars awarded by 130 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
HammyC gave this product an overall rating of
Good idea - not the cheapest
30/08/2019
Already had home insurance with a normal policy from aviva - got a renewal from aviva and also got a quote for aviva plus which was cheaper so went for it - in the meantime just got a quote from another well known insurance provider and it was twenty five pounds cheaper and AVIVA REFUSED TO PRICE MATCH , so when I get time I will switch as with this attitude left a fowl taste, shop around before signing up
- By:
- HammyC
- Gender:
- Male
- Age:
- 45 to 54
Hi HammyC, Although the new AvivaPlus policy does include a renewal price guarantee to guarantee that you'll pay the same or an even better price than if you were a new customer to AvivaPlus, unfortunately it does not extend to price match what other companies can offer. I have checked & can confirm that the policy taken does already include the multi policy discount for you & is the very best price we can offer based on the details provided & cover selected. I'm sorry that it's left you feeling that way & hope not to lose you custom as a result. I have logged your concerns & feedback accordingly so our complaints team will be in contact with you to discuss the matter further. Should you need anything further in the meantime please don't hesitate to contact us. Kind Regards
Jen , Social Media Response Team
HammyC
Tabard1 gave this product an overall rating of
Worried Sick
29/08/2019
I had water leaking in my front garden, water board did not want to know. I was going on holiday in a few days and I was worried sick at what I was going to do. Having had a sleepless night, I thought contents and building policy, phoned up Aviva and gave the guy my policy number which he checked. Yes you are covered, leave it with me I will get it sorted for you, sure enough the company came, found the leak, repaired it you would not have known they had been, everything was left perfectly tidy no mess at all. This was the first time in 50 years I have made a claim, but Aviva dealt with the problem, I was able to go on holiday with peace of mind. Perfect service.
I would recommend Aviva to a friend
- By:
- Tabard1
- Gender:
- Male
- Age:
- 65 or over
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Thank you for taking the time to leave a review Mike & for your kind words. I'm really glad to hear that we were able to help you get the leak fixed & as a result you could enjoy your holiday worry free. Should you need anything further at all please just let us know. Take care
Jen, Social Media Response Team
Tabard1
Antboy17 gave this product an overall rating of
The best service
28/08/2019
Bought Aviva home & contents insurance, it was straight forward, there was no hidden charges all the questions were positive,,& Aviva were very competitive, also there were no extra fees for monthly payments, or for pulling out if you find a, cheaper insurance, i recommend you get a quote from Aviva first when you come to renewing any insurance
I would recommend Aviva to a friend
- By:
- Antboy17
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Antboy17
John gave this product an overall rating of
Mixed Results
27/08/2019
Home Insurance claim following garage burglary. The initial response from Aviva at the first contact was first class - empathy and efficient in dealing with the claim and settling the smaller items. Once handed over to "Bevalued" however the timescales lengthened considerably taking 8 weeks to get replacement items which I think could and should have been shorter.
I would recommend Aviva to a friend
- By:
- John
- Gender:
- Male
- Age:
- 55 to 64
- Ease of claims process
- 5 / 5
- Speed of resolution
- 1 / 5
- Customer experience
- 3 / 5
- Fairness
- 5 / 5
John
none gave this product an overall rating of
great customer service
27/08/2019
We purchased Home insurance for contents & buildings & is the cheapest well known company with a good reputation.
I would recommend Aviva to a friend
- By:
- none
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
none
Mick gave this product an overall rating of
Easy process, good product
27/08/2019
Needed to renew Home insurance. Used the usual comparison sites but Aviva came up with a great deal - as an existing customer this is excellent customer service.
I would recommend Aviva to a friend
- By:
- Mick
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mick
Ivor gave this product an overall rating of
Very helpful
27/08/2019
A great deal of time and effort was taken to get the policy tailored to my needs
I would recommend Aviva to a friend
- By:
- Ivor
- Gender:
- Male
- Age:
- 65 or over
Ivor
parks37 gave this product an overall rating of
Good Service
26/08/2019
I have Life Assurance, and Car Insurance with Aviva and I cannot fault them for the service on both counts or on cost. But they let me down on contents insurance, they took the premium this month and not September as requested, they did offer an explanation and refunded my premium so no harm done, well done Aviva. I may still take out the Aviva contents policy, they are still the cheapest out of 5 companies looked at.
I would recommend Aviva to a friend
- By:
- parks37
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
parks37