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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Customer gave this product an overall rating of 5 / 5

Fast and fair

My daughter’s laptop had accidental water damage. I claimed online and got an instant resolution. The money was in my account only days later - amazing service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Customer

Andrew gave this product an overall rating of 3 / 5

Insurance claim Aviva average

We got burgled the crook damadged our £800 Samsung tv, Aviva replaced with a LG £250 TV. Not happy about that. Aviva said thats there policy. So be aware, they dont apply logic.

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
4 / 5
Speed of resolution
3 / 5
Customer experience
3 / 5
Fairness
1 / 5

Hi Andrew. Thanks for taking the time to leave your feedback, we really appreciate it. I can see we logged your concerns regarding the TV at the time of the claim, and it was explained that the replacement TV was the same, if not better specification than your previous. I understand you may have paid more at the time you purchased the TV but we have replaced this with a model of the same value now. I've raised your complaint with our claims team to look into this further and discuss.

Andy, Aviva Online Team

Andrew

seasonalnorm gave this product an overall rating of 4 / 5

Worked well

Home insurance coming due and advice from Aviva was to renew at an increase over previous years. Looked on website to find Aviva plus satisfied our requirements at somewhat less than previous year. So went for that. Satisfied (so far)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

seasonalnorm

NDMJ95 gave this product an overall rating of 4 / 5

NDMJ95

Buildings & Contents insurance. Really easy to purchase and cheap enough to cover most people's needs. Payable monthly so no real pressure to pay up front. Recommend you look trough the documentation and choose your own options tailored for your property.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

NDMJ95

Nick gave this product an overall rating of 5 / 5

At last

I used to have all my insurance and pensions with Aviva but they kept ripping me off at renewal. So I moved away to another insurer. When I saw the tv advert from Aviva guarantee ing not to rip values customers off at renewal I decided to come back. Well done Aviva you might get my car insurance’s and travel back on renewal. Keep it up, nothing like an honest trustworthy insurance company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nick

ThKl gave this product an overall rating of 5 / 5

Order process

very simple and fast process going through the website, good explanations, easy to understand.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

ThKl

Absta gave this product an overall rating of 4 / 5

Simple and good service

I like the fact that you get discounts for other products as this is showing loyalty to existing customers The online dashboard and process makes it really easy to see all accounts and get quotes for anything else that’s required

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Absta

AP19 gave this product an overall rating of 5 / 5

Excellent customer service

Brought combined car and house insurance. Insured two car along with building and contents. The customer rep just explained the different options, no pushy hard sell. Just had answer a few simply questions. No interrogation. Pleasure doing business with a company who puts the customer first.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AP19

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