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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

AP19 gave this product an overall rating of 5 / 5

Excellent customer service

Brought combined car and house insurance. Insured two car along with building and contents. The customer rep just explained the different options, no pushy hard sell. Just had answer a few simply questions. No interrogation. Pleasure doing business with a company who puts the customer first.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AP19

CaptainCoxy gave this product an overall rating of 5 / 5

Home insurance made easy

Having had my existing home insurance premium increase by 25 percent on renewal it was time to review alternatives . As a shareholder and having such a good deal on the two car motor insurance it was time to give Aviva the chance to quote. The process on line stalled after the postcode was given as the property is close to the sea shore. However I followed it up on the phone with the quotation team member it was reviewed by the underwriter reasons explained & problem solved . The full terms and cover were meticulously explained to me and was so easy to understand. The quotation was more expensive than my existing quoted premium but the cover offered is vastly superior.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CaptainCoxy

WATH gave this product an overall rating of 5 / 5

excellent service

Home insurance ,good service and good value fo money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

WATH

None gave this product an overall rating of 5 / 5

Great customer service

Great customer service, staff good to discuss product.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

None

Dave gave this product an overall rating of 1 / 5

Horrendous experience.

For all the stuff one buys one gets a quote and then a call and pay gets it going After several purchases I followed procedure to obtain travel insurance but before receiving quote I called to cancel. Then I received a quote so I called again to cancel, then I received policy, so I wrote, then hearing nothing wrote again......... What is the matter with them? OMGA

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi Dave, thanks for your review. Sorry about the duplicated post you received. As we discussed on the call, the policy provides you with all the cover requested over the phone. The letter you received was in regards to an old quote which was done before you took your policy out. I hope this helps clear things up. Many thanks

Will, Social Media Team

Dave

norfolkiang gave this product an overall rating of 4 / 5

pleasant staff, good product, right price

bought home and contents insurance which had all the right sort of options available. staff were helpful after the online failed although having two different options for the same thing was confusing if not a bit stupid!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

norfolkiang

MsBee gave this product an overall rating of 5 / 5

Good product for good price

Good policy with additional options if needed. Policy was very competitively priced.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

MsBee

Doodles gave this product an overall rating of 5 / 5

Great service

I spoke to Josh, a very helpful young man! He was very informative and efficient. He explained all the different options available and answered all my queries. The price for my house and contents insurance was very competitive, much less than I was paying. The option to pay monthly was also a bonus, as this helps with my budgeting. Thanks

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Doodles

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