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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1048 customer reviews

Rating breakdown

1048 reviews

  • 5 stars awarded by 415 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1048 customer reviews

Ralph gave this product an overall rating of 5 / 5

Helpful and unproblematic

Aviva's contact staff helped me swap my insurance policy without undue fuss or delay and it was a remarkably quick and efficient service. I also like the promise not to raise premiums for loyal customers on renewal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Ralph

Sassyb gave this product an overall rating of 5 / 5

Great Product

Aviva Plus Homeinsurance, it's different and it's great. Really loved that I didn't have to specify sums insured for either contents or buildings insurance. It took all the hassle and worry out of renewing my home insurance, and only had to answer a handful of questions.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sassyb

Woody gave this product an overall rating of 5 / 5

Exactly what I wanted

Buildings and contents insurance for a new build property.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Woody

MRBR gave this product an overall rating of 4 / 5

Looks good

Home insurance and so far it looks good hopefully won’t have to use it!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

MRBR

technophobe gave this product an overall rating of 5 / 5

easy to use website

I have just purchased building & contents insurance for home. Website was easy to juggle about and decide which products were best for me. Allowing for discount for existing customer (my car is insured with Aviva) price is competitive for better cover than previous insurer. Only thing I would prefer is to be able to pay for year up front rather than monthly. On plus side of monthly payments it seems there aren't any charges if you need to amend anything.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

technophobe

Tigger gave this product an overall rating of 5 / 5

Very competative quotes with no extra charge for monthly payments or for exiting

Fast and efficient service with veyr competative prices with no exit fees excellent company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tigger

Cortinamk5 gave this product an overall rating of 3 / 5

Could be better

I was looking to purchase home contents insurance and as my pension is with Aviva was entitled to a discount on this. Checked on website and then phoned to see if it could be reduced as I had a lower quote: the man on the phone was totally disinterested in helping. Ended call and phoned back later where I did not get a further reduction but spoke to a lovely lady who tried to get my quote down. Because of her I gave Aviva my custom.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Hi There, I'm sorry to see your comment and experience about the first agent you spoke with. I'll certainly have a look and feed this back for you. I'm glad to see that the next person you spoke with gave you a more positive experience and that you decided to insure with us. Thanks ~ Nat

Natalie, Aviva Social Media Response Team

Cortinamk5

A customer gave this product an overall rating of 5 / 5

bargain insurance

Home insurance bought at a very good price thank you. It was a struggle to use the web site, very clunky but I persevered to get the bargain. I tend to judge computer systems against the first one I used, back in 1963. Predictability and friendliness count for a lot.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

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