Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1207 customer reviews

Deggie gave this product an overall rating of 5 / 5

Excellent customer service by the person that ultimately dealt with me although the first person gave me incorrect information and was not helpful

I renewed both my home and car insurance To achieve the best results it was necessary to allow the policy to lapse and take out a new policy which seems very strange especially as I have been a custom for many years and hold several home policies together with mother policies

I would recommend Aviva to a friend

By:
Gender:
Male

Deggie

Bonesy gave this product an overall rating of 5 / 5

Excellent service

Bought home insurance and the customer advisor on phone was Excellent

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bonesy

Honest gave this product an overall rating of 1 / 5

Such poor service I cancelled

House Insurance. I tried to query why what I thought I bought didn't match. A phone call to the "Helpline" immediately told me I had to go on line. A robot then tried and failed before I got through to a real person at the end of the computer. I also found I wouldn't get a pdf of the policy; I had to read it on your website. I cancelled the policy and actually paid more to get better service.

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Hello there. It's a shame you are not happy with our service provided. To answer your query more efficiently, and to prioritise those customers who need urgent help we do ask that queries are emailed to us where possible. The phone line does allow you to stay on and speak to an adviser if you feel your query is urgent. If you have not contacted us already, and you wish for your concerns to be addressed, please do get in touch either by phone or email https://www.aviva.co.uk/help-and-support/contact-us/email-enquiries/ Kind regards,

Jake, Web team

Honest

Bibi gave this product an overall rating of 5 / 5

So easy

Saved 341 pounds on my home insurance for identical cover . Very easy process

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bibi

Snoopy gave this product an overall rating of 4 / 5

Ease of filling in questions

I am not very good using Internet, have always prefared to speak to a person. In this case buying insurance on line was extremely easy to do, simple step by step questions. Avia have a good reputation also one of the reasons I purchased home insurance with them

I would recommend Aviva to a friend

By:
Gender:
Female
Customer experience
1 / 5
Ease of purchase
1 / 5

Snoopy

kmasskensol gave this product an overall rating of 5 / 5

Good Experience

Policies are clearly explained, comprehensive and good value for money. Telephone response is clear and polite.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

kmasskensol

MisterT gave this product an overall rating of 2 / 5

Average

bought insurance for my new house but the policy still doesn't show up on the site. The old insurance is still there

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

Morning, I'm sorry to see this, it could be due to the addresses being different on the other policies you hold it hasn't linked them. If you could please email social@aviva.com with your full name, policy number and say it's in relation to this review and we can take a look at that for you. Thanks

Natalie, Social media team

MisterT

Floss gave this product an overall rating of 5 / 5

Great customer service

Household insurance. Not quite straight forward and had to refer to underwriters but feel I have peace of mind knowing I am fully covered. Very courteous and professional.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Floss

Back to top