Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1163 customer reviews

Andes gave this product an overall rating of 5 / 5

Great products and value for money.

I have had a pension with Aviva for quite some time and didn't realise they also offered insurance. After purchasing my first home I tried to research what cover I needed and found it all so confusing. When I had a few recommendations from friends who had insurance policies with the company I had a look for myself and it was so easy and straightforward to do. I also received a discount due to having an existing policy but I would have taken it out regardless as the price was great even before that. I would highly recommend Aviva to anyone.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andes

Susan gave this product an overall rating of 5 / 5

Excellent service very helpful and fully explained

Car and house contents Excellent service, very helpful, and fully explained what I was buying ...

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Susan

Nick gave this product an overall rating of 5 / 5

Excellent Customer Service

Very efficient and quick service. New Home insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nick

LizT gave this product an overall rating of 5 / 5

Very helpful phone advice

Contents insurance - a move from John Lewis after many years, whose conduct I didn't like, nor the cost. I had two phone conversations, the second to clarify some points and then do the deal. Both very helpful and clear.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LizT

Buddy gave this product an overall rating of 5 / 5

Great service.

I bought home insurance and when paperwork arrived I noticed an error on a question I didn’t see when purchasing online. I phoned Aviva a very pleasant lady sorted it out with no problem at all. Very helpful., and put my mind at rest.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Buddy

Scott gave this product an overall rating of 5 / 5

Ease and value

Super simple and we'll designed quote process. Easy to buy!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scott

Jocky gave this product an overall rating of 5 / 5

Happy customer

Bought home insurance, found the experience quite painless.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jocky

JoeS gave this product an overall rating of 5 / 5

Great value on my house insurance

Obtained a competitive quote for my house insurance and saved loads by switching to Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JoeS

Back to top