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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

johnboy gave this product an overall rating of 5 / 5

Excellent all round service

AvivaPlus Home insurance was a very easy competitive insurance product the web site is very easy to navigate I look forward to a long association

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

johnboy

HappyInsured gave this product an overall rating of 5 / 5

Good Value for money

I started off with one of my cars insured through Aviva, the discount and level of cover offered for me second car, made sense for me to insure that too and when I compared house insurance cover again Aviva offered the most comprehensive cover at a good price, soover all no brainer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

HappyInsured

hecmackie gave this product an overall rating of 5 / 5

Car Insurance

Highly recommend this service. Simple and precise. Online form easy to use Feedback instant. I had searched many sights. Aviva not least expensive but does not charge interest if you pay monthly. I have added on mt son and partner and very pleased with ease at which could be done- many companies request a phone call. I also renewed my House contents insurance as the rate was very competitive. Considering travel insurance later on as renewed next year. Would be keen to have all insurance in one place

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

hecmackie

Peter gave this product an overall rating of 5 / 5

Good Service

Home Insurance. Good cover and good value. Ease of communication via website.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Peter

Trelyn gave this product an overall rating of 4 / 5

Home &contents

I bought home&contents ins, just a few easy questions to answer, and a great price after shopping around, by paying by mthly direct debit can cancel when I like without penalty.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Trelyn

Mike gave this product an overall rating of 5 / 5

Simplistic and Great price

After receiving a new quote from my previous provider, I used Aviva for Home and Dual car Insurance saving money. Easy to complete and very prompt responses with documents

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

Hammer gave this product an overall rating of 5 / 5

Features

Home Insurance - after a lot of research i decided on Aviva. It wasn’t the cheapest but had all the features I required

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Hammer

DRCJ gave this product an overall rating of 3 / 5

People great, IT rubbish

Compared to my current insurer Aviva looked good. The initial online service was good but failed to complete my purchase. The telephone sales team were initially unable to resolve the IT problem but set up and confirmed my purchase manually. One month later IT have still not fixed my issue and I am not able to login online.

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

Hi DRCJ, thank you for insuring with us, it's a shame to hear of the issued you have faced on our systems. We hope it is resolved for you soon, but in the interim we give many contact options for our AvivaPlus policies for any service you need, including phone, live chat, email and social media. My apologies for any inconvenience caused.

Yannis, Aviva Web Team

DRCJ

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