Overall rating
This product has been awarded an overall rating of from 1159 customer reviews
Rating breakdown
1159 reviews
- 5 stars awarded by 523 reviewers
- 4 stars awarded by 130 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Lolburger gave this product an overall rating of
Long customer
18/08/2019
House insurance, Car insurance life insurance, pension all very good prices And very competitive
I would recommend Aviva to a friend
- By:
- Lolburger
- Gender:
- Male
- Age:
- 65 or over
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Lolburger
Normandy75 gave this product an overall rating of
Excellent customer service, communication and availability
18/08/2019
Excellent quotation for my home /contents insurance took out the 3rd Option Aviva Plus home insurance Policy
I would recommend Aviva to a friend
- By:
- Normandy75
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Normandy75
Valuehunter gave this product an overall rating of
Outstanding cover
17/08/2019
I recently purchased home insurance after receiving a hiked up renewal quote (in spite of having not made any claims) from my current insurer. After taking out car insurance with Aviva plus which offered first class cover at a very reasonable monthly premium, I decided to try out home insurance. I actually finished up paying more with Aviva plus than my renewal quote with my previous insurer. There is a very good reason for this. I do not think there is anyone offering a more comprehensive cover than Aviva for anything like the price. I now have the peace of mind of knowing that whatever happens I am covered by my policy.
I would recommend Aviva to a friend
- By:
- Valuehunter
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Valuehunter
ScunyTrackMan gave this product an overall rating of
Simple easy
17/08/2019
House & Car insurance car insurance online did not recognise new car but sorted on the phone by Aviva rep but still charge the cheaper online price. House insurance straight forward & simple to do on line, competitive price
I would recommend Aviva to a friend
- By:
- ScunyTrackMan
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ScunyTrackMan
Corky gave this product an overall rating of
Int free
16/08/2019
Got the quote and was surprised in difference as with same firm ,no interest better cover for less
I would recommend Aviva to a friend
- By:
- Corky
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Corky
Dave gave this product an overall rating of
Fantastic from start to finish
15/08/2019
Purchased Aviva pension ,also car insurance, And home and contents insurance. Easy to deal with ,everything detailed and people who understand their product . Also the ease to purchase having been given all the facts,
I would recommend Aviva to a friend
- By:
- Dave
- Gender:
- Male
- Age:
- 65 or over
Dave
CrisE gave this product an overall rating of
Great Value
15/08/2019
I already had car insurance with Aviva and was very happy with it so when my home insurance was due for renewal I asked Aviva for a quote. The quote was less than half of my renewal for almost the same cover - It was a 'no-brainer' to switch.
I would recommend Aviva to a friend
- By:
- CrisE
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
CrisE
Critch gave this product an overall rating of
Simple to use, great service
14/08/2019
Changed our House and Contents insurance, saved a lot of money for a good product, and the whole set up procedure was simple and easy to use
I would recommend Aviva to a friend
- By:
- Critch
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Critch