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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

Mike gave this product an overall rating of 5 / 5

Customer review

Good support and explanations Staff easy to talk to Very competative and comprehensive policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Mike

ContentCustomer gave this product an overall rating of 5 / 5

Insurance Claim

House Insurance claim for glazing, Although could not get through via telephone on the weekend and filed claim via MyAviva I found the process quite straight forward from then until the final installation. Customer advisor who called was helpful and information was clear about the next steps.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

ContentCustomer

robotstubbs gave this product an overall rating of 4 / 5

very helpfull

simply explained good to be able to join policy date for renewal

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

robotstubbs

Georgie gave this product an overall rating of 5 / 5

Purchasing contents insurance

I went on line to look at getting contents insurance after receiving an e mail from Aviva, this was very simple and easy to purchase , the information was so easy to understand I am very pleased with this and will be insuring my car in November , I have also got two sons that will be driving soon and Aviva done fantastic deals on multi car insurance , thanks .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Georgie

Narik gave this product an overall rating of 4 / 5

Simple to purchase without spending lots of time filling the form.

Purchased a building and contents insurance for a property on let.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Narik

Mimi gave this product an overall rating of 3 / 5

No paperwork yet

I rang and paid for my home insurance in August and requested a paper version of my policy. I still have not received them where is your 10 working days policy.

By:
Gender:
Female
Age:
45 to 54

Hi David, Thank you for insuring with us this year, we appreciate your custom. I'm sorry to hear that you've yet to receive your requested policy documents though. I've re-requested these now & they should be with you in the next 10 days. In the meantime you can continue to access your policy documents in your MyAviva account online. If you have any further queries please don't hesitate to contact us again. Many Thanks

Jen, Social Media Response Team

Mimi

Mike gave this product an overall rating of 5 / 5

Great price and no hassel

House and home ins Inc accidental damage easy to follow parameters. Value for money saved me £90 on my renewal offer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Value for money
2 / 5

Mike

L1882 gave this product an overall rating of 5 / 5

All Round Excellence

I was already a customer for car insruance so when I needed new home insurance Aviva were already high on my list of companies to look at. I still carried out a full market comparison however and found the Aviva plus policy was excellent value compared to other policies with similar levels of cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

L1882

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