Overall rating
This product has been awarded an overall rating of from 1041 customer reviews
Rating breakdown
1041 reviews
- 5 stars awarded by 408 reviewers
- 4 stars awarded by 107 reviewers
- 3 stars awarded by 22 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Noddy gave this product an overall rating of
Good Company
26/05/2019
Home insurance ,prompt and competitive service by pleasant and efficient staff.
I would recommend Aviva to a friend
- By:
- Noddy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Noddy
SGH1 gave this product an overall rating of
Water damage as a result of burst piece ( drain valve)
24/05/2019
Drain valve from boiler behind boxing in had been outputting water under hall carpet for some time Claim for hall carpet assessor told my wife it was cheep (£7 sq m) polymer carpet eventually after testing agreed that it was 80-20 will carpet (actually over £26 swim many years ago) received a cheque for a very odd sim and had to contact Aviva to ask how they got to this figure surely would have been simple to put in writing with cheque Have now received s letter from solicitors acting on behalf of Aviva requesting information “ to investigate the possibility of recovering their outlay following the claim on your insurance policy on or about ...” they want to pursue s third part for a pipe leak on our property My opinion of Aviva going down hill fast
- By:
- SGH1
- Gender:
- Male
- Age:
- 55 to 64
- Ease of claims process
- 1 / 5
- Speed of resolution
- 1 / 5
- Customer experience
- 1 / 5
- Fairness
- 1 / 5
SGH1
Matty gave this product an overall rating of
Not too shabby
23/05/2019
The whole process was easy and straight forward, it would be alot easier to have everything on the app to upload the pictures at the time of the accident so you are not faffing around a couple of days down the line trying to set it all back up again. Other than that its not to shabby!
I would recommend Aviva to a friend
- By:
- Matty
- Gender:
- Male
- Age:
- 25 to 34
- Ease of claims process
- 4 / 5
- Speed of resolution
- 3 / 5
- Customer experience
- 4 / 5
- Fairness
- 3 / 5
Thank you for taking the time to leave a review with us. I'm glad you're happy with our service overall, but I have noted down your feedback for future improvements and hope we can continue to impress you.
Tasha, Aviva Social Media Team
Matty
ollie26 gave this product an overall rating of
good response
22/05/2019
Having looked for a n insurer I found Aviva the easiest to apply for and at good rates. Happy with my cover. Well worth taking a look
I would recommend Aviva to a friend
- By:
- ollie26
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
ollie26
BobnottheBuilder gave this product an overall rating of
Ideal policy
22/05/2019
Straightforward, fast and easy online application, generous and excellent cover & fully informed all the way. Electronic, paper-free documentation and proud to be a returning customer.
I would recommend Aviva to a friend
- By:
- BobnottheBuilder
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
BobnottheBuilder
Jeffers gave this product an overall rating of
Customer service was very helpful the claim was sorted over the telephone, l was text by contractor within 15min with a date to examine the claim
21/05/2019
I bought a new garage door and was very pleased with the whole experience. Aviva and the contractor where very efficient, the job completed on the day and time as they said .THANKS
I would recommend Aviva to a friend
- By:
- Jeffers
- Gender:
- Male
- Age:
- 65 or over
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Jeffers
Webbo gave this product an overall rating of
Great customer seevices
20/05/2019
Purchased buildings and contents cover excellent price and cover. Very easy to purchase
I would recommend Aviva to a friend
- By:
- Webbo
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Webbo
williamgfergusson gave this product an overall rating of
Excellent customer service
20/05/2019
Excellent customer service, able to contact a real person when require and competitive insurance through a reputable company
I would recommend Aviva to a friend
- By:
- williamgfergusson
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
williamgfergusson