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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 797 customer reviews

Rating breakdown

797 reviews

  • 5 stars awarded by 559 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 23 reviewers
  • 2 stars awarded by 14 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 797 customer reviews

bill gave this product an overall rating of 5 / 5

Excellent

We could not fault how Aviva handled our claim for our recent burglary where we were broken into and had two cars stolen. From the first phone call to the last, between Aviva and Evander, the whole claim was dealt with sympathetically, quickly, efficiently with payments made within a matter of days. Wouldn't wish to be broken into again however definitely feel in safe hands with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

bill

Charliesmum gave this product an overall rating of 5 / 5

Fantastic service

Rang Aviva as water had come in cloakroom roof and all walls were wet. Next day a local superb firm rang and came too inspect the damage. The next day a roofer appeared and worked in the roof. Then a huge dryer was installed & dried it out. Days later a plasterer came and did the walls. Two weeks later a decorator came and did it from top to bottom! No way could I have organised workmen like that. It all went like clockwork. A big thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Charliesmum

TYKE51 gave this product an overall rating of 5 / 5

A very good experience.

We have only been with aviva for a year and we have been very impressed with how they dealt with our claim.A pipe leaked in our loft causing damage to landing ceiling and carpet.Within three weeks they had assessed the damage, replaced the ceiling, decorated and covered the cost of a new landing carpet.From the initial assessment through to the repairs, which were carried out by their approved company XPD( who gave us an itinery of when jobs would be done),we have been highly delighted with the workmanship and service.We highly recommend them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

TYKE51

waggod gave this product an overall rating of 5 / 5

Great discount

I required a value for money contents insurance on my flat and as I have a pension with Aviva I got a great discount coupled with great service and this also applied to swiching my car insurance to Aviva with the discount I got no one could match it so in this case it pays to have all my eggs in one basket.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

waggod

spinner gave this product an overall rating of 5 / 5

value

Looks good value for money and premium was less than previous insurer last year.

I would recommend Aviva to a friend

By:

spinner

hammer gave this product an overall rating of 5 / 5

best by far

Beat my renewal quote by by a mile and that was with loads of added extras such as bikes jewellery garden furniture and taking items away from the home .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

hammer

Homesweethome gave this product an overall rating of 5 / 5

Excellent service and value

Quick and easy and provided a very competitive quote

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Homesweethome

David51 gave this product an overall rating of 5 / 5

Claim for water damage to walls, ceiling and flooring

Claim submitted following water damage to walls, ceiling and flooring. An assessor visited our property within the first 7 days. Repairs were delayed until our return from holiday which fitted with our arrangements. The repairs were split between Aviva's contracted tradesmen and a flooring specialist selected by ourselves. The repairs were carried out to a very good standard and we received a fair contribution for our personal expenditure. We were delighted with the excellent service we received from Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

David51

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