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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1044 customer reviews

Rating breakdown

1044 reviews

  • 5 stars awarded by 411 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1044 customer reviews

Jeffers gave this product an overall rating of 5 / 5

Customer service was very helpful the claim was sorted over the telephone, l was text by contractor within 15min with a date to examine the claim

I bought a new garage door and was very pleased with the whole experience. Aviva and the contractor where very efficient, the job completed on the day and time as they said .THANKS

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Jeffers

Webbo gave this product an overall rating of 5 / 5

Great customer seevices

Purchased buildings and contents cover excellent price and cover. Very easy to purchase

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Webbo

williamgfergusson gave this product an overall rating of 4 / 5

Excellent customer service

Excellent customer service, able to contact a real person when require and competitive insurance through a reputable company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

williamgfergusson

Cazz gave this product an overall rating of 5 / 5

Great service

Home insurance at a good price, easily bought with no problems, and monthly payments at no extra cost which is unusual

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cazz

A customer gave this product an overall rating of 4 / 5

Good on line quote

We moved to Aviva for home (and motor) insurance when,a couple of years ago, our previous insurer rewarded our loyalty (Over 20 years with no claims) by a substantial premium increase. Aviva gave a competitive quote for a comparable policy,so we moved. We were surprised to receive a substantially increased quote this year from Aviva, despite no change or claims. However, an on line quote from Aviva came out even cheaper than last year, so we renewed. This does not make sense, surely loyal customers should be offered the best terms, without the need to go on line.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

gjp46 gave this product an overall rating of 5 / 5

Simple, straightforward and clear application procedure

Home buildings and contents insurance. Simple, straightforward and clear application procedure and quick and courteous customer care agents, when seeking clarification by 'phone. Good introductory discounts for new customers and if you have more than one Aviva product. However, as with any insurer, or insurance product, you will only really know how good they are/it is, if you are in the unfortunate position of having to make a claim. This said, I have to say that so far, I have been very happy with Aviva.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gjp46

Deacopop gave this product an overall rating of 5 / 5

Sweet and simple

I purchased house & building insurance, not only was it a quick and simple process I also saved money verses the premium I paid last year with another company who I had used for many years. I also have car insurance with Aviva and have no issues with that policy either.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Deacopop

Annabel gave this product an overall rating of 5 / 5

Easy to do online

Bought home insurance on line. Was given 3 different quotes based on the details I provided. Easy to use and amend. Good price. If next years renewal price is good then will use Aviva again.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Annabel

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