Overall rating
This product has been awarded an overall rating of from 1207 customer reviews
Rating breakdown
1207 reviews
- 5 stars awarded by 566 reviewers
- 4 stars awarded by 142 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 26 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
johnnymac gave this product an overall rating of
New Customer
16/09/2019
Bought home and contents insurance policy. Previous policy had increased significantly twice over two years so checked other policies. Aviva gave a very reasonable quote, their questionnaire was concise and straightforward and they were a known company with a good name . Also monthly payments came with no added costs.
I would recommend Aviva to a friend
- By:
- johnnymac
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
johnnymac
KARTHIK gave this product an overall rating of
easy online applying
16/09/2019
home insurance. interest free monthly payment. easy online application
I would recommend Aviva to a friend
- By:
- KARTHIK
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
KARTHIK
Honey gave this product an overall rating of
Great help
15/09/2019
I had buildings insurance with one company and contents with another. When I asked about taking out insurance with Aviva, I was told I could I could have both with Aviva Plus and the contents limit is excellent. Now I am paying half of what I paid previously for the same cover. ..... slightly better Paying by direct debit monthly at no extra charge is easier than a lump sum, a great saving altogether, spreading the cost as well . The advisor was excellent in explaining the terms and ease of making my first payment. A very satisfied costumer :) ) I am now waiting for the paperwork as I prefer paper copies.
I would recommend Aviva to a friend
- By:
- Honey
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Honey
Comd gave this product an overall rating of
Competitive price easy setup.
15/09/2019
After getting quote from Lloyds or regular insurance which had increased by a third, I began checking quote's . Unbelievable quote from Avila,less than I paid last year plus a discount as I also have there life insurance. Set up contents insurance by phone,so straight forward with lots of advice from agent. Very satisfied at moment but the truth will only come if you need to claim.
I would recommend Aviva to a friend
- By:
- Comd
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Comd
General gave this product an overall rating of
Excellent customer service
15/09/2019
I have been customer of nationwide for years for my home insurance and the price kept going up with any claims being made. This year I contacted aviva and found the customer service very good and helpful and there commitment to keep prices the same or better. It was very easy to move my buildings and contents to Aviva
I would recommend Aviva to a friend
- By:
- General
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
General
Robert gave this product an overall rating of
Home Insurance
14/09/2019
So good to be offered preferred price rewarding loyalty. We have two additional policies with Aviva and have been very pleased so far. Would recommend.
I would recommend Aviva to a friend
- By:
- Robert
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Robert
Aqapsyche gave this product an overall rating of
Easy, over the phone, policy comparison and purchase.
14/09/2019
I purchased home insurance and asked for a like for like quote against my current policy, which was due for renewal. Aviva was over £100 cheaper and the cover was slightly better than my current provider. Ironically my current provider ( my bank ) was underwritten by Aviva!! Just goes to show what going direct can do !!
I would recommend Aviva to a friend
- By:
- Aqapsyche
- Gender:
- Female
- Age:
- 55 to 64
Aqapsyche
Jeepers gave this product an overall rating of
Great services
13/09/2019
Great Investment services and Insurance Easy to read and follow websites Easy to complete details And they remember your name and details
I would recommend Aviva to a friend
- By:
- Jeepers
- Gender:
- Female
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jeepers