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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 877 customer reviews

Rating breakdown

877 reviews

  • 5 stars awarded by 550 reviewers
  • 4 stars awarded by 121 reviewers
  • 3 stars awarded by 25 reviewers
  • 2 stars awarded by 14 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 877 customer reviews

Happycustomer gave this product an overall rating of 5 / 5

Well done Aviva.

Had a water leak in utility room. Aviva recommended a highly professional firm who handled all aspects of repair. Plumbing, joinery, decorating all under one company. It made resolving the problem easy. No corners cut, quality repair. Thanks Aviva.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Happycustomer

Impressive gave this product an overall rating of 5 / 5

A Professional Response.

All contact with Aviva was nothing less than superb and in particular the rapid response by their contractor to secure our premises in the early hours. I was impressed by the straight forward and effective approach. We opted to replace losses using one of the chosen supplies. Initially I found their selling approach less than needed but accept that this is a personal thing.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Impressive

radiomem gave this product an overall rating of 4 / 5

contents policy only

Read all the terms carefully , the form on line is straight forward if you know exactly what you want covered , as an after thought I realise the excess probably would be in excess of many items in my home which would be more than their value to replace ! making a claim I would think be pointless.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

radiomem

DavieW gave this product an overall rating of 5 / 5

Set up within five minutes

To be honest I was on a well known web site to compare prices but gave up due to amount of irrelevant questions I was being asked. I then decided to go onto Aviva site and I was up and running in 5 minutes. No stupid irrelevant questions to answer. Very straight forward questionnaire. I was able to enter exactly what type of insurance I required and what extras I wanted covered for bye. I was delighted with the quote I received and decided to go for it there and then. I would recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DavieW

fibrogirl gave this product an overall rating of 5 / 5

Great Value

Can't think of a bad comment to make. Found it so easy to do online {especially for a computer iliterate like me}.Very impressed with price,and the selection of options to customise it for yourself. Would definately recommend to others.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

fibrogirl

A customer gave this product an overall rating of 5 / 5

great price and service

stayed with aviva for second year . their renewal price was competitive with other companies for the same cover . Whereas most other companies load the price if you stay with them , aviva did not do this , so deserve my loyalty . So good I insured my second property with them , again a great price .

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Inasc gave this product an overall rating of 5 / 5

Simple and straight forward

Very easy to understand simple and straight forward purchase

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Inasc

skegvegas gave this product an overall rating of 4 / 5

happy overall

quick to assist initially,then had to do all the chasing to find out what was going on but pleased with the settlement so overall the experience was good.would recommend and use again.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
3 / 5
Speed of resolution
3 / 5
Customer experience
3 / 5
Fairness
5 / 5

skegvegas

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