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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Helpfulinallaspects gave this product an overall rating of 5 / 5

Great service

Great service and price for house and car insurance

I would recommend Aviva to a friend

By:
Gender:
Male

Helpfulinallaspects

OldEngland gave this product an overall rating of 5 / 5

Simple and easy, and no nonsense.

In January my van insurance was due after getting a horrendously expensive quote I shopped around. I ended up looking at Aviva. I already have my pension with them and the app on my phone. I could not believe how easy it was to do and how cheep the quote was(a third of what my insurance quoted) so much so I had to call Aviva up. The lady not only confirmed it but actually reduced it again, happy days. So when my house insurance quote came in this month and after seeing that my insurance broker had given me a quote from Aviva I went straight on the app, and yes it was cheeper. I even got a better policy with more covered. Aviva is so simple and easy, there’s no nonsense whether it’s the app on line or by phone. If you have to call and speak with someone once again it’s Simple, easy and pleasant. Thank you Aviva!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

OldEngland

HaydnD gave this product an overall rating of 4 / 5

Looks a good product and much easier to answer the question than most other policies

Wanted to change home and contents insurance because existing provider increased premium by 20 percent due to ‘restructuring of risks’ by underwriter. Got an idea of what cover required would cost from comparison website but purchased direct from Aviva as competitive cost but similar cover and simpler quote questions.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HaydnD

Mariette gave this product an overall rating of 4 / 5

Insurance Claim

Claim made on living room carpet after an accident involving a hot iron. The claim was dealt with promptly and efficiently and the carpet was replaced within a short period of time. I am very satisfied with the way my claim was handled and with the quality and fitting of my new carpet. Well done Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
1 / 5

Mariette

charlieboy gave this product an overall rating of 5 / 5

good service

very easy to get a quote which is very competitive and easy to buy, the call centre staff are very helpful Aviva now do all my insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

charlieboy

Steve gave this product an overall rating of 5 / 5

Home Insurance Purchase

I purchased Home Insurance. The whole process from start to finish was really easy as well as being good value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Steve

A customer gave this product an overall rating of 5 / 5

Good customer service

I recently purchased house insurance. The service I received was efficient and straight forward with all the necessary questions answered. The quotation was competitive, compared with other companies.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

cookie gave this product an overall rating of 5 / 5

easy peasy

we wanted house insurance and our previous one was to high so gave avia a go and what a pleasant surprise the quotation was so quick and easy to get, not an essay of questions to answer and the quote given was cheaper and better cover. as an extra bonus we pay monthly with no interest added which is a reason we will be back for further quotes in the near future.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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