Overall rating
This product has been awarded an overall rating of from 1041 customer reviews
Rating breakdown
1041 reviews
- 5 stars awarded by 408 reviewers
- 4 stars awarded by 107 reviewers
- 3 stars awarded by 22 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Elliemae gave this product an overall rating of
Great value home insurance
15/05/2019
Online quote, online access, completed purchase by phone as I'd run out of Time to complete purchase online. No hassle on the phone, quick and easy review of needs. Policy purchased
I would recommend Aviva to a friend
- By:
- Elliemae
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 1 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Elliemae
peter gave this product an overall rating of
Good and easy
15/05/2019
House and contents insurance annual policy. Premium competitive,
I would recommend Aviva to a friend
- By:
- peter
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
peter
IAN5 gave this product an overall rating of
REPLACEMENT
15/05/2019
Dropped and smashed my Mobile phone contacted Aviva and new identical replacement Mobile phone was delivered at 09.15hrs the following day. Absolute fantastic service.
I would recommend Aviva to a friend
- By:
- IAN5
- Gender:
- Male
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
IAN5
Sunnymead gave this product an overall rating of
Garden Burglary claim
15/05/2019
Following the forced break in to our shed and garage, with valuable garden machinery taken, it was necessary to source replacement; petrol self drive mower, professional strimmer, petrol hedge cutter, petrol blower / vac. The damage to the garage door was very quickly attended to and resecured, as was the shed.
I would recommend Aviva to a friend
- By:
- Sunnymead
- Gender:
- Male
- Age:
- 65 or over
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Sunnymead
Benny gave this product an overall rating of
Quality job
14/05/2019
We made a claim because our kitchen ceiling collapsed due to a water leak. We had the option to get quotes and hire builders ourselves but found there was a complete lack of interest from tradesmen. We opted to let Aviva handle everything and we are so glad we did. There was someone round to assess the damage very quickly and work began right away. The ceiling has been repaired after a thorough inspection to ensure it was all made safe. The kitchen was redecorate and the flooring replaced. The end result is amazing. The building company were great,always in touch so we knew the progress of the work (we had moved out of the property just before the leak happened). We couldn't be more satisfied with the quality of the work and the timescale for completion.
I would recommend Aviva to a friend
- By:
- Benny
- Gender:
- Male
- Age:
- 65 or over
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Benny
Rogers gave this product an overall rating of
Illogical sequence.
14/05/2019
I'd decided to renew my existing policy with you, and filled in your satisfaction questionairre. It was only then that you pointed out that you had an alternative product. Woudn't it have been better to point that out before asking me to renew thre old one?
I would recommend Aviva to a friend
- By:
- Rogers
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Rogers
Flower gave this product an overall rating of
Excellent customer service
13/05/2019
I have 3 policies with Aviva,house insurance,car insurance and breakdown recovery.I chose to have all three with Aviva because of their very favourable terms.Following a fall last year my spectacles were unable to be repaired and I made a claim on the house insurance. This was dealt with promptly and efficiently.
I would recommend Aviva to a friend
- By:
- Flower
- Gender:
- Female
- Age:
- 65 or over
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 4 / 5
Flower
RIDEFAST gave this product an overall rating of
THE BEST AVAILABLE
13/05/2019
My home insurance renewal arrived and had increased considerably, even though I had never made a claim in over 15 years, as I already had my life insurance and health insurance with Aviva I thought I would give them a go, and my goodness I am glad I did, as always the service was brilliant and as my property is a listed building the price was amazing which included high-value items insured away from the home, honestly give Aviva a call you have nothing to lose and like myself you could save enough money for a weeks holiday to Spain or Greece if you prefer.
I would recommend Aviva to a friend
- By:
- RIDEFAST
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RIDEFAST